Easy to place an order . Delivery was fast and installation was efficiently done. Both sales agent Naved and delivery guys where easy to deal with and provided very satisfactory sevice.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My wife and I picked a freezer, expecting from our store discussions that it would include bottom drawers...which we wanted. We realized there had been a misunderstanding, the freezer arrived... もっと見る
Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... もっと見る
企業が回答しました
Around the same price sometimes lower. Deal with person who know the appliance. Fast delivery and set up. If something goes wrong you can get in contact with the person you dealt with or anyone a... もっと見る
企業が回答しました
企業情報
Canadian Appliance Source - Etobicoke について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
158 North Queen St, C1, M9C1A8, Toronto, ON, カナダ
- 4378360531
4.5
優良
2558件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
confirmed delivery date
confirmed delivery date. phoned before arrival. driver very pleasant.
2026年4月27日
Canadian Appliance Source - Etobicoke からの回答
Hi James,
We're happy to hear that our delivery service met your expectations with timely updates and a courteous driver. Thank you for your positive feedback!
CAS
Mr.Roger Malcolm made it so easy and…
Mr.Roger Malcolm made it so easy and smooth with our purchases. On top of that the delivery guys were so professional and patient in setting up everything. I highly recommend CAS.
2026年4月28日
Canadian Appliance Source - Etobicoke からの回答
Hi Derab,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that Mr. Roger Malcolm made your purchase process easy and smooth, and that our delivery team provided professional and patient service while setting everything up.
We’ll be sure to share your feedback with Roger and the delivery crew. Thank you again for choosing CAS and for your recommendation—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
What they said they did
What they said they did. Storing my appliances and delivering them on time.
Great service
2026年4月17日
Canadian Appliance Source - Etobicoke からの回答
Hi Lynda,
We're happy to hear that our storage and on-time delivery met your expectations. Thank you for your great feedback and for choosing our services!
CAS
Miranda was fine helping me purchase a…
Miranda was fine helping me purchase a washer &dryer. After using the machine for a few loads, I had more questions so I went back to the store. There were four reps sitting there. None of them could give me a straight answer on my questions regarding the “normal” load selection with only about 2 inches of water as opposed to the filling of the machine.one fellow interrupted the rep I was speaking with. They started laughing so I knew he was talking about me. I approached him and asked what they were saying. He looked shocked and said nothing. Another rep stepped in to try and answer more questions and the same rep interrupted again, all four of them were all giggling, and then all of them just walked away from me. Definitely wasn’t happy with that sales information session I had with any of those fellows. So I left the store no wiser than when I went in.
2026年4月22日
Canadian Appliance Source - Etobicoke からの回答
Dear Janet Eldridge,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
While we’re glad Miranda was able to assist you during your purchase, what you described during your follow-up visit is not acceptable. You should have been treated with respect and provided with helpful answers to your questions. We sincerely apologize for the behavior you encountered and the lack of professionalism shown.
Your feedback has been shared internally so this can be addressed with the appropriate team.
If you still have questions regarding your appliance, please contact our Customer Care team at 1-877-374-3439 and we will ensure you receive proper assistance.
Sincerely,
CAS
Service and delivery were great
Service and delivery were great! I was looking for a new electric range, and there was a good selection to see in person. Prices were affordable, and the knowledgeable salesperson helped me make the best decision. Loved the fact that delivery of the new and take-away of the old were included in the price.
2026年4月22日
Canadian Appliance Source - Etobicoke からの回答
Hi Monica,
Thank you for the great review! We’re so glad to hear you had a positive experience finding your new electric range and that our team was able to help you choose the right option. It’s great to know you appreciated the in-store selection, affordable pricing, and the convenience of having delivery and removal included.
We truly appreciate your choosing CAS and your kind support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Canadian Appliance Source - Etobicoke からの回答
Hi Charles,
Thank you for your kind feedback! We’re really glad to hear you had a great and honest experience with CAS.
We truly appreciate you choosing us for your appliance needs. It means a lot to our team to know we delivered a positive experience.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great Sales, poor after sales experience
Sales experience was great
Delivery experience was good
Customer Care (damaged dishwasher) was poor - I ended up filling out forms, sending pictures, following up with a variety of contacts as well as bringing sales back into the communication to help move things forward.
There seemed to be no urgency to swap out the damaged delivery with a new unit.
2026年4月17日
Canadian Appliance Source - Etobicoke からの回答
Hi Mark,
We're happy to hear that you had a great experience with our prices and delivery. Thank you for your positive feedback!
CAS
Superb customer service from start to finish!
Superb customer service from start to finish! Thank you to Roger Malcolm, the Sales Representative at the Sherway location for recommending the best dishwasher for our office needs! A wealth of knowledge, and also forwarded on the 800 phone # to connect with the contractor that they use for installation (they also had excellent customer service!). Purchased on Tuesday, arrived on Thursday, installed on Friday, and regular email and text updates to keep me informed of the status. Kudos to Roger and the Canadian Appliance Source Sherway location for a job well done! Highly recommend them for any appliance purchases!
2026年4月10日
Canadian Appliance Source - Etobicoke からの回答
Hi Julie,
Thank you for such a detailed and wonderful review! We’re thrilled to hear that your experience was seamless from start to finish and that everything—from product selection to delivery and installation—met your expectations. Roger Malcolm will be especially pleased to know his knowledge and support made a difference in finding the right dishwasher for your office.
We truly appreciate your business, your kind words, and your recommendation. It means a lot to us! We look forward to assisting you again in the future, and we’d be grateful if you continue to share your experience with family and friends.
CAS
Quick efficient service
Quick efficient service, kept in the loop at all times via e-mail. Delivery guys were very hardworking! Those appliances are very heavy to get in and out of our basement and they managed to do it very well with no damage to the stair case! Kudos to them!!
2026年4月17日
Canadian Appliance Source - Etobicoke からの回答
Hi Jackie,
Thank you for the great feedback! We’re very happy to hear the communication kept you informed throughout the process and that the delivery team handled the heavy appliances with care and professionalism—especially getting them safely in and out of the basement without any damage. They’ll be glad to hear your kudos!
We truly appreciate your business and support, and we look forward to serving you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Melvin was excellent
Melvin. No undue pressure but gave me really good information on the range I needed to replace. I even decided to buy washer/dryer combo soon after. Very courteous, professional, informative and info was accurate. Everything delivered and installed as promised. First place I'll look for my next appliance needs.
2026年4月15日
Canadian Appliance Source - Etobicoke からの回答
Hi Dela,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Melvin provided clear, helpful, and pressure-free guidance that made it easy for you to find the right range, and even supported your decision to purchase a washer/dryer combo as well.
It’s great to know everything was delivered and installed exactly as promised and that the overall experience met your expectations from start to finish. We’ll be sure to pass your kind words along to Melvin.
We look forward to serving you again in the future—and we’d be grateful if you shared your experience with friends and family who may need appliances as well.
Thanks again for your support!
CAS
New appliances purchase.
Miranda my sales rep.helps me to choose appliances according to my needs.She was very polite and shows a lot of knowledge. Delivery team arrived on time with the professional approach.
I highly recommend Canadian Appliances.
2026年4月10日
Canadian Appliance Source - Etobicoke からの回答
Hello BK,
It is wonderful to hear that Miranda provided such polite and expert guidance for your purchase, and that our delivery team met your expectations. We truly appreciate you and look forward to working with you again on your next appliance project.
Warmly,
CAS
Canadian Appliance Source - Etobicoke からの回答
Hi Collen,
We appreciate your positive feedback and are delighted to know you received good service with fast delivery!
CAS
Great experience
Great experience. Pasha was able to quickly navigate us to the range and fridge that made the most sense for our house. We were able to buy it on Thursday and get it delivered on a Saturday. Great service.
2026年4月5日
Canadian Appliance Source - Etobicoke からの回答
Hi Conrad,
Thank you for sharing your experience! We're so glad to hear everything went smoothly and that Pasha was able to guide you to the right range and fridge for your home. It’s great to know the quick turnaround from purchase to delivery helped make the process even better.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
Best experience in a long time!
Absolutely the best customer service experience we’ve had in a while! Shopping online was super easy. Delivery, appliance removal and installation was quick, efficient, clean and professional.
Only place my family will be purchasing appliances moving forward!
2026年3月28日
Canadian Appliance Source - Etobicoke からの回答
Hi Rae,
Thank you so much for the amazing review! We're thrilled to hear that you had such a positive experience—from the ease of online shopping to the delivery, removal, and installation process. It’s great to know our team delivered the quick, clean, and professional service we strive for.
We truly appreciate your support and are honoured to be your go-to for appliances moving forward. Thank you for choosing CAS—we look forward to serving you again, and we’d be grateful if you shared your experience with family and friends as well!
CAS
5 Star Review
Courteous and expert advice by Mr. Roger Malcolm. Great experience in the store.
Timely delivery and expert installation by the delivery guys. Overall a very satisfactory experience.
2026年4月1日
Canadian Appliance Source - Etobicoke からの回答
Hello Yvonne,
It is great to hear that Roger provided the expert guidance you needed and that the installation met your expectations. We appreciate your business and look forward to working with you again.
Warmly,
CAS
I oredered a dryer and it was not working.
I oredered a dryer and it was not working properly. I followed all protocals and new duct service requirements. And still it was not drying the cloths. I called CAS about this and they acted in a caring and careful manner. Resolving my issues with a repalcement. In a timely manner. I was really taken aback by this.
2026年3月21日
自発的なレビュー
Canadian Appliance Source - Etobicoke からの回答
Hello Shaun,
We understand how frustrating it is when a new appliance doesn't perform as expected, so we are very glad our team could step in quickly to provide a replacement and resolve the issue.
We appreciate you choosing us and look forward to ensuring your future needs are met just as efficiently.
Best,
CAS
CAS is a reliable company and has good prices.
We bought most of our appliances from the CAS store. Our sales rep. Roger Malcolm helped us to find the right specs for our appliances and got us a good price.
2026年4月2日
Canadian Appliance Source - Etobicoke からの回答
Hi Karen,
Thank you for your feedback! We’re delighted to hear that Roger Malcolm was able to help you find the right appliances and secure a great price.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
I was sold 2 washing machines instead…
I was sold 2 washing machines instead of a washer and dryer by mistake. Delivery guys showed up with 2 washers. Had to wait over the weekend to get order fixed. Customer service lied that I will be getting correct order on Monday. On Tuesday, the order got fixed but involved a lot of phone calls on my side. Customer service again told me that they can't help me and hanged up on me with terrible attitude. I had to wait for my sales person to get order fixed and shipped out same day. Live order tracking is a joke. Window provided was 11am-2pm. I got off from work early to be home. Initially there was 1 delivery stop before me. Then window moved to 2-5pm with 6 stops in front. Then 5-8pm. Finally delivery came at 9pm. So much for 'live' tracking. I had to provide a ladder and tools for installation and no effort was made to level the appliances. Had to level myself. Horrible customer service. I really wanted to support a Canadian business and paid a bit more for same appliances then at Best Buy or Home Depot. If there are no errors in your order and no damages, things should be smooth. Otherwise, good luck.
2026年3月18日
Canadian Appliance Source - Etobicoke からの回答
Dear Romelo M,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the issues you encountered with your order.
We understand how frustrating this must have been, especially with the initial order error. While we always aim to provide accurate delivery timelines, delays can sometimes occur due to unforeseen circumstances. We sincerely apologize for the inconvenience caused and for the service not meeting expectations.
Your feedback will be shared with our team to help improve communication, delivery coordination, and overall customer experience moving forward.
Sincerely,
CAS
Sales were great, after care not
Sales were great. Delivery was great.
Small part of fridge was broken & the after care department wasn't great.
Too many emails back & forth. I didn't catch on that they were not going to do anything. It took 3 emails for them to tell me I need to call the manufacturer & arrange for the part to be shipped to me & that I was responsible for paying the installation myself if I couldn't do it myself.
2026年3月19日
Canadian Appliance Source - Etobicoke からの回答
Dear Suzanne Hodson,
Thank you for taking the time to share your feedback. We’re glad to hear that your sales and delivery experience went well, but we’re very sorry to hear about the challenges you faced with after-sales support.
We sincerely apologize for the lack of clarity in guiding you through the process. For non-mechanical parts, such as shelves or smaller components, the manufacturer typically provides the replacement part directly, as these can be installed without the need for a technician.
We appreciate your feedback and will share it with our team to improve communication and support moving forward.
Sincerely,
CAS
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