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Canadian Appliance Source - Guelph レビュー 

658
•
TrustScore 5段階評価の4.5

4.6

電化製品店
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所在地

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49 Woodlawn Rd W, Unit 105, N1H1G8 Guelph, ON, CA

•
2266201539

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5つ星のうち5の評価

Delivery people were great. There was dent in the back corner of my freezer and the delivery people were great getting in touch with their company and helping solve the problem and getting me a... もっと見る

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5つ星のうち5の評価

Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... もっと見る

企業が回答しました

5つ星のうち5の評価

We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... もっと見る

企業が回答しました

5つ星のうち5の評価

Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... もっと見る

企業が回答しました

企業情報

  1. 電化製品店

Canadian Appliance Source - Guelph について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.

We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns

連絡先

  • 49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, カナダ

  • 2266201539

4.6

優良

TrustScore 5段階評価の4.5

658件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(658)

過去12か月のレビュー数: 7,925件

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5つ星のうち1の評価

Charged me a higher delivery fee than…

Charged me a higher delivery fee than what was originally quoted.

2023年6月24日
Canadian Appliance Source - Guelph ロゴ

Canadian Appliance Source - Guelph からの回答

Hello Tony,

Thank you for your comment.

Please be advised that our delivery charge is determined by the carrier, based on several factors like how many appliances are to be delivered and your postal code.

We sincerely apologize if this was not clearly explained to you at the time of purchase.

Thank you kindly,
VG
CAS

5つ星のうち3の評価

The company needs to better coordinate…

The company needs to better coordinate with the company that delivers the appliances.
I was told a delivery time of 9 am to Noon by CAS but the delivery company said their time for delivery was between 2 PM and 6:30 PM
It finally came at 5:45 PM and almost disrupted my plans for the day.

2023年6月15日
5つ星のうち1の評価

The Jury's still out on this one

The Jury's still out on this one. I purchased a Maytag dishwasher from Guelph outlet Thurs. Jun.22 They had one for me shipped to Kitchener for pic.up as I was in a hurry to get it otherwise it would have a lot longer before I got it. After 1 hr. round trip on Friday afternoon got it home. Sat. morning Jun.24 opened box to begin install and found a significant dent in the stainless tub. HOLY@## contacted the customer care dept. Immediately and now it's Monday 5:00 PM Jun.26 and still waiting for a ruling. My hands are tied and can't move fwd. !!!!

The Verdict in now in. Kudos to C.A.S
Tuesday afternoon C.A.S. reached out and offered to compensate me 10% of the purchase price.
I feel this is fair considering the dent is not large,it is in the back and it does not affect the units operation, furthermore this damage had to occur in the Maytag factory as the box and packing were untouched. So thank you C.A.S.

2023年6月21日
Canadian Appliance Source - Guelph ロゴ

Canadian Appliance Source - Guelph からの回答

Hello Douglas,

Thank you for your feedback.

We are sorry for your experience.

This is not an experience we wish our customers to have at CAS.

Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.

CAS does not sell refurbished appliances.

As such, we have no way of knowing if an appliance is defective.

We can see that we offered you 10% compensation to keep the dishwasher as the dent will not affect the unit's functionality.

This has been added to your order and will be refunded within 5-7 business days.

Thank you kindly,

VG
CAS

5つ星のうち1の評価

everything went wrong that could have…

everything went wrong that could have gone wrong and in the end had no microwave

2023年6月15日
Canadian Appliance Source - Guelph ロゴ

Canadian Appliance Source - Guelph からの回答

Dear Andy Staller,

Thank you for sharing your feedback.

We are sorry to learn that your purchase experience has not been successful with CAS.

Our records show that your order was canceled on June 22nd of 2023.

Please know that your feedback has been shared with our management team and will be addressed accordingly.

Thank you kindly,

CAS

V.G

5つ星のうち2の評価

Missing Hardware Kit

Bought it in Guelph over the phone from Happy. Price was good with the assistance of Muzamel. Had to pick it up in Kitchener which was disappointing seeing as I live in Guelph. Hired a plumber to install and I was missing the Hardware Package. (Gear Clamp, Wood Screws and Mounting Brackets). I called Happy he was off, emailed Muzamel he was off, called Customer Service and they told me to contact the manufacturer LG. I had a plumber at my home. I asked if I could go to Guelph store and pickup a Hardware Kit. Was told they don’t stock them. Had to have the plumber McGiver the install to make it work. Terrible customer service… why not stock a few Hardware Kits in the event this happens. Cost me another $100 for installation because it took longer than the 1 hour I was quoted.

2023年6月16日
Canadian Appliance Source - Guelph ロゴ

Canadian Appliance Source - Guelph からの回答

Dear Attila,

Thank you for taking the time to share your feedback.

Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if any thing is missing/damage from the package. Hence manufacturer will send the replacement parts to the customer directly when reported.

Our apologies for the inconvenience.

Thank You,
W.L
CAS

5つ星のうち5の評価

Great knowledgeable sales…

Great knowledgeable sales representatives...always ready with options to help.... always provide great support...prices on most products are better than any where else....perfect I have purchased 3 appliances in the past 6 months...and very happy with the stove, laundry washing machine ...so went ahead by purchasing a microwave from them as well....highly recommend Canadian Appliances Source as the first and best option in the lower mainland....thx again ...you all have a great day!

2023年6月11日

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