Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... もっと見る
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Sales rep Ali was informative and helpful in making my decision. The follow up to communicate delivery date and time with options to alter if need be was appreciated. And delivery personnel were caref... もっと見る
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We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... もっと見る
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Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... もっと見る
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企業情報
Canadian Appliance Source - Kitchener について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, カナダ
- 5192796844
4.7
優良
2478件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great online chat person helped me…
Great online chat person helped me narrow down my choice so when we arrived we were able to make a decision and quickly make purchase. Delivery and old fridge removal was painless. Much better than big box store process. Thank you CAS- Kitchener
2026年2月28日
Canadian Appliance Source - Kitchener からの回答
Hi Steve,
Thank you for sharing your experience! We're thrilled to hear that our online chat team helped you narrow down your choices, making your in-store visit quick and easy. It's also wonderful that the delivery and old fridge removal went smoothly.
We truly appreciate your business with Canadian Appliance Source Kitchener and are glad you found the process better than other big box stores. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends for their appliance needs!
CAS
Washer Dryer Combo Purchase
Ruby (salesperson) was very helpful and knowledgeable. We purchased a washer dryer combo, competative price includes delivery & set up and delivery option within a couple of days
All in all a good experience and would go back
2026年2月27日
Canadian Appliance Source - Kitchener からの回答
Hi Susan,
Thank you for sharing your experience! We’re delighted to hear that Ruby provided helpful and knowledgeable service while assisting you with your washer and dryer combo purchase. It’s also great to know that the competitive pricing, quick delivery options, and included setup made the process convenient for you.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to helping you again in the future, and please feel free to recommend us to family and friends.
CAS
Great service from Joanne Mailloux to for…
Great service from Joanne Mailloux for our return purchase from her. She is so knowledgeable and friendly. She helped us purchase our fridge and freezer and did such a wonderful job that when in a few months later when our dryer broke down we contacted her right away and we had it the next day. We are sending all of our friends and family to her. The delivery went great as well. Overall a definite A++ for everyone. Thank you so much, Joanne!
2026年3月4日
Canadian Appliance Source - Kitchener からの回答
Hi Nancy,
Thank you for the fantastic review! We're thrilled to hear that Joanne Mailloux provided knowledgeable and friendly service, helping you with your fridge, freezer, and dryer purchases. It's wonderful that the delivery went smoothly and that your experience was seamless from start to finish.
We truly appreciate your continued business with Canadian Appliance Source and are delighted that you’re sending friends and family our way. We look forward to assisting you again in the future!
CAS
I would rate everything a five star
I would rate everything a five star, even the delivery except for one thing. They should have put booties on or removed their shoes as there was a lot of muddy footprints to clean up. Other than that it would have been 5 stars.
2026年2月28日
Great experience with CAS in Kitchener!
Sree the rep was very helpful, thorough and speedy. The delivery guys were in and out in 5 mins with no issues at all. Fantastic!
2026年3月7日
Canadian Appliance Source - Kitchener からの回答
Hello Justin,
Thank you for the fantastic feedback! We’re thrilled that Sree provided such helpful and speedy service at our Kitchener location, and that our delivery team was equally efficient.
We appreciate you choosing us and hope to see you back in the showroom again soon.
Cheers,
CAS
Ruby Singodia was awesome in assisting…
Ruby Singodia was awesome in assisting me with my phone oder. Delivery went very smooth. Great experience with CAS
2026年3月7日
Canadian Appliance Source - Kitchener からの回答
Greetings Susan,
We are so happy to hear that Ruby Singodia provided such excellent assistance with your phone order! It’s also wonderful to know the delivery went off without a hitch.
Thank you for shopping with us, and we look forward to working with you again in the future.
Best,
CAS
Joanne was great to deal with and was…
Joanne was great to deal with and was able to answer all questions in deciding my choice of fridge.
The delivery men knew what they were doing and left everything as it was originally (front door)
2026年3月7日
Canadian Appliance Source - Kitchener からの回答
Hello David,
We are thrilled that our staff could help you find exactly what you were looking for and that the delivery went off without a hitch.
Thank you for your kind words and for trusting us with your home. We look forward to welcoming you back to our Kitchener store in the future!
Warmly,
CAS
Great place to buy appliances
Great place to buy appliances. Very friendly staff,lots to choose from. If what your looking for is not on display, they will find what your looking for
2026年2月27日
Canadian Appliance Source - Kitchener からの回答
Hi Wendy,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear you enjoyed shopping with us, found our staff friendly, and appreciated the wide selection of appliances. It’s great to know that even if an item wasn’t on display, our team was able to help you find exactly what you were looking for. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
Canadian Appliance Source - Kitchener からの回答
Hi Vinvcent,
Thank you for your kind words! We’re delighted to hear that your experience with Canadian Appliance Source was all-around great. We truly appreciate your business and look forward to helping you again with any future appliance needs.
CAS
Great in-store and deliver service
Shane listened to our requirements and quickly found what we wanted. He was polite and efficient. The transaction took about 20 minutes.
The 2 delivery gentlemen were also courteous and took great care during the installation process.
Overall, this was an exceptional experience.
2026年3月6日
Canadian Appliance Source - Kitchener からの回答
Hi Lynne,
Thank you for taking the time to leave such a positive review! We’re thrilled that Shane was able to quickly understand your needs and make the purchasing process easy and efficient. It’s also great to hear that our delivery team provided courteous service and took great care during installation.
We truly value your business and are glad your experience with Canadian Appliance Source was exceptional. We look forward to serving you again in the future.
CAS
Canadian Appliance Source - Kitchener からの回答
Hi Steve,
Thank you for your feedback! We're delighted to hear that you received prompt and excellent service. Providing a smooth and high-quality experience is always our goal at CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
The guys were quick
The guys were quick, efficient, polite, and everything happened within minutes
2026年3月4日
Canadian Appliance Source - Kitchener からの回答
Hi Stefan,
We appreciate your positive feedback! We are happy to hear that our team was quick, efficient, and polite, completing everything rapidly for you.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Best place to get your appliance
We had bought a freezer from them before and had excellent service, and we were back to purchase a new fridge. The staff are helpful and friendly, and prices are better than most, and delivery was outstanding. Your messaged as to time period, and you can actually track when your appliance will arrive and they workers on the truck handle your purchase with care.
2026年3月3日
Canadian Appliance Source - Kitchener からの回答
Hi Richard,
Thank you for your wonderful feedback! We're thrilled to hear that your second experience with CAS, this time purchasing a fridge, was just as excellent as your first with the freezer. It's great to know that our staff were helpful and friendly, our prices competitive, and that the delivery was outstanding, with clear communication and careful handling of your appliance.
We truly appreciate your continued business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Salesperson Ali Raza and Delivery Men
Salesperson Ali Raza listened, offered us options of various fridges, checked measurements and helped make our decision easy. We had been to 4 other stores that day so easy to compare. Have shopped at Canadian Appliance Kitchener before and should have started there! The delivery men were amazing, on time and very patient getting our old fridge out and our new one in. Highly recommend everyone involved. We are enjoying our new fridge!
2026年3月2日
Canadian Appliance Source - Kitchener からの回答
Hi,
Thank you for your kind review! We're very pleased that Ali Raza made your visit enjoyable, offering options, checking measurements, and simplifying your decision. We're also glad our delivery team handled your old and new fridge with care and professionalism.
We truly appreciate your loyalty and look forward to helping you again in the future. Please feel free to recommend CAS Kitchener to your family and friends as well!
CAS
I was told i can pick up the appliances…
I was told i can pick up the appliances next day, but its been a week and have no clue when are the appliances ready for pick up !!
2026年3月2日
Canadian Appliance Source - Kitchener からの回答
Dear Piyush Sood,
Thank you for your feedback. We would like to clarify a few details regarding the online order you placed on March 1st.
When purchasing through our website, customers are asked to select a "requirement date."
Please note that this date indicates when you would like to receive the appliance and is not a confirmed delivery or pickup date.
Accurate requirement dates help us fulfill orders as quickly as possible.
Regarding your specific items:
- LG Microwave: This item is currently in stock.
- Haier Beverage Center: As mentioned during your inquiry on March 3rd, our team informed you that this item is not yet available.
We will notify you immediately once it is in stock.
Thank you for your patience.
CAS
Canadian Appliance Source - Kitchener からの回答
Hi Reid,
We really appreciate your kind words! It’s wonderful to know that our team made your purchase smooth and efficient while providing great value. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
Delivery delayed twice
Delivery delayed twice. Cancelled order to get faster somewhere else.
2026年3月1日
Canadian Appliance Source - Kitchener からの回答
Dear Steve,
Thank you for your feedback. We are sorry to hear about the delays regarding the delivery of your Bosch dishwasher.
We were waiting for stock to arrive from the manufacturer, and unfortunately, these unforeseen logistical delays were beyond our control.
We can confirm that your order was cancelled and a full refund was processed on March 4th.
We apologize for the inconvenience and regret that this did not work out.
Sincerely,
CAS
Canadian Appliance Source - Kitchener からの回答
Hi John,
Thank you for sharing your experience! We’re delighted that our team provided great service and expertise. Your support means a lot to CAS, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
We had a great experience purchasing…
We had a great experience purchasing our new washing machine. Joanne was very helpful and knowledgeable. From
Start to end it was a seemless transaction.
2026年2月26日
Canadian Appliance Source - Kitchener からの回答
Hi Merissa,
Thank you for your wonderful review! We’re thrilled to hear that Joanne provided helpful and knowledgeable support, making your washing machine purchase seamless from start to finish. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
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