Votre service est impeccable à tous les niveaux. Votre vendeur Noureddine Sabir est amical, connaît parfaitement la marchandise, très professionnel et a répondu à nos questions et besoins sans pressi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service. Sales staff is well informed on the products sold. No pressure to buy. Excellent delivery experience
企業が回答しました
Nous avons été très bien accueilli par Mag-Gianni Cadet. Après, il a pris le temps de tout nous expliquer et il nous a donné des réponses pertinentes à toutes nos questions avec beaucoup de gentill... もっと見る
企業が回答しました
Excellent sales advice by Jean-Francois Morin, who guided me to the right product choice.
企業情報
Canadian Appliance Source - Laval について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, カナダ
- 4502590365
4.3
優良
2914件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
professional and good service
professional and good service
competitive with a lot more choices
2023年8月20日
We saw in the website that the delivery…
We saw in the website that the delivery was Included but once we got the email with our copy of receipt we noticed a charge of 96$ and we where told after delivery that it was cause we got a open box and then they told us it wasn’t Included
2023年8月19日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Incompetent people
Terrible experince
Bought an open box the salesman was incompétent. He told me that all that was missing was the wire and plug. Didnt bother inspecting the machine, I dont know anything about washing machines turns out it is missing the part with where you can fix the machine to the counter and the Botton plate. The answer i got was too bad so sad swalow it or get a Refund.
Thank you for the reply i dont want to Return the machine I juste want the missing piece to fasten theachine to the counter. Who Will pays for the installer that came for nothing???
2023年8月18日
Canadian Appliance Source - Laval からの回答
Hello John,
Thank you for taking the time to share your feedback.
We have addressed this with our Senior Management to review with the staff at this location.
For further assistance, please fill out our returns/exchange form at https://www.canadianappliance.ca/returns
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Horrible communication from sales rep to customer
I’m very upset with my experience… I needed a fridge ASAP so came to you since I was told by an employee I could have it delivered by Monday (it was saturday I came to place the order). We decided on delivery for Tuesday (keep in mind my current fridge doesn’t work so needed a new one ASAP), approved the financing and set everything up. RIGHT AFTER I received the finance email confirming my purchase, your sales rep goes « oh I forgot to mention, it will only be delivered Friday, sorry ». I told him that he told me it would be delivered Tuesday and that’s why I went through with the purchase BECAUSE I WAS GUARANTEED IT’D BE DELIVERED TUESDAY so to find out AFTER you’ve approved my purchase that I would only get it 4 days later than agreed upon, is unacceptable. After seeing I was clearly upset, the representative said « had you paid in full it would’ve been delivered Tuesday » so I asked to cancel the financing and I’d pay it in full right then and there, he said it couldn’t be done and I couldn’t cancel the financing. It was UNACCEPTABLE the way your representative just blew off the fact that I was upset because of HIS MISTAKE because I needed that fridge ASAP. I’m extremely disappointed and will never be purchasing from you again….
2023年8月19日
Canadian Appliance Source - Laval からの回答
Hello Kenslie,
Thank you for taking the time to share your feedback.
We regret to learn that your sales experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
My sincere apologies for the poor communication from your sales representative.
Please note that while using Flexiti as a method of payment, it takes 2 business days for the payment to validate.
As such, you can only book a delivery date after the amount has been validated.
We can see that your delivery is scheduled for Friday 25th August, 2023.
We apologize if this was not properly communicated to you at the time of purchase.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Thank you kindly,
VG
CAS
I bought a oven that after connecting…
I bought a oven that after connecting to the electricity, I found out that it doesn't work, even though the device had a one-year warranty and I bought an additional 4-year warranty. Now, I have been contacting the store for three days. Company …. It did not reach any results. My expectation was that they would remove this defective gas and bring a new item on the same day
2023年8月19日
Canadian Appliance Source - Laval からの回答
Hello Mahdi,
Thank you for taking the time to share your feedback.
We regret to learn about the inconvenience you are experiencing with the range.
This is certainly not the experience we wish for our customers to have.
Please understand that all product defects are subject to the manufacturer's warranty and a technician would need to come out to inspect the appliance and diagnose the issue.
We can see that you were provided with the manufacturer's contact details for further assistance and for a faster response time.
We can see that our After Sales Team already sent you the appointment details for service.
The technician will contact you to confirm appointment details.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Très bon service aux ventes
Notre vendeur Danny Amaral a été très courtois, compréhensif, m'a reçu avec un café et a une conversation agréable.
Par contre la livraison dans un organisme a but non lucratif qui n'est pas ouvert aux mêmes heures que la livraison de CAS, a été pénible a planifier. Mauvaise compréhension de nos besoins en terme de livraison et service a la clientèle qui dit qu'ils vont nous rappeler et ne le fait pas.
La première tentative de livraison a échoué et on a été obligé de re céduler. Le lundi suivant notre livraison n'était pas en priorité et la livraison a eu lieu tout juste avant la fermeture de nos bureaux en fin de journée.
2023年8月17日
Easy ordering
Easy ordering, helpful customer service, fast delivery and great service on delivery.
2023年8月18日
Excellent service après vente
2023年8月18日
Excellent service
Antonio, notre vendeur a été très courtois et très sympathique. Il est professionnel et à l’écoute.
2023年8月14日
Great service & delivery!
Great communication & super good service! There was a misunderstanding when it came to the stacking kit but besides that, everything is perfect and was delivered in a timely and respectful manner!
2023年8月16日
Very efficient, friendly and competent
Staff are friendly and competent, and prices are competitive
2023年8月12日
awesome service
2023年8月16日
Livraison reportée après avoir attendu…
Livraison reportée après avoir attendu toute la journée. Livraison reportée de 4 jours et nous avons attendu encore toute la journée.
Une fois arrivé, il ne voulait pas la décharger, trop lourd.
C’est moi qui a du le faire avec eux autrement ils repartaient.
Ils ont appelés 3 jours plus tard en disant que l’on devait un autre deux cent dollar pour la livraison. Que nous avons refusé de payer.
Le vendeur devait chercher et commander la plaque de cuisson.
Il ne l’a pas fait .
Allez ailleurs magasiner.
2023年8月7日
Canadian Appliance Source - Laval からの回答
Cher Jean-Francois Boucher,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous nous excusons pour votre expérience de livraison.
Veuillez noter que notre société de livraison s'engage, dans le cadre de son service "White Glove", à assurer la sécurité et l'intégrité de votre appareil lors de la livraison à votre domicile.
Cela comprend également la protection de votre propriété contre d'éventuels dommages.
Nous pouvons constater que l'appareil a été livré le 15 août 2023.
Si vous avez des questions ou des préoccupations, n'hésitez pas à nous contacter.
Nous vous remercions de votre attention,
CAS
T.B
Toutes vos communications devraient…
Toutes vos communications devraient respecter le bilinguisme
2023年8月16日
5 étoiles pour le service
2023年8月8日
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