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Canadian Appliance Source - London レビュー 

1,942
•
TrustScore 5段階評価の4.5

4.4

電化製品店
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所在地

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1230 Wellington Rd., Unit 110, N6E1M3 London, ON, CA

•
5192664533

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... もっと見る

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5つ星のうち5の評価

They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.

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5つ星のうち5の評価

So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.

企業が回答しました

5つ星のうち5の評価

Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... もっと見る

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企業情報

  1. 電化製品店

Canadian Appliance Source - London について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.

We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns

連絡先

  • 1230 Wellington Rd., Unit 110, N6E1M3, London, ON, カナダ

  • 5192664533

4.4

優良

TrustScore 5段階評価の4.5

1942件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.4

すべてのレビュー

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過去12か月のレビュー数: 8,039件

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5つ星のうち1の評価

The delivery was supposed to place the…

The delivery people were supposed to place the washer in spot and remove shipping bolts. This wasn't done, we balanced and hooked up the washer and it broke a tile on my floor due to the shipping bolts! I contacted customer service, they have not responded to this day.
Still waiting for the email to claim the broken tile.

2023年5月10日
Canadian Appliance Source - London ロゴ

Canadian Appliance Source - London からの回答

Hello Kirsteen,

Thank you for taking the time to share your feedback.

Please be advised that the shipping bolts are to be removed prior to the appliance being installed.

We can see that our team did not complete installation and, as such, would not be responsible for the shipping bolts.

These are to be removed by the installer, by following the instructions in the manual.

Moreover, our records show that this appliance has been delivered since May 11th.

Thank you kindly,
ST
CAS

5つ星のうち5の評価

We went in looking for a new washing…

We went in looking for a new washing machine since ours broke that day. We were greeted by friendly and courteous staff who had answers for all the questions. They had a wide range of options for us. And multiple options for delivery dates. Machine was delivered and placed exactly where we had asked. We are very happy with the whole experience.

2023年5月30日
5つ星のうち4の評価

I had been online before entering store…

I had been online before entering store and also read many reviews and articles in regards to service/repair and longevity of appliances. I knew what make and model I was looking for when I attended your store. The associate shared that LG, a brand I did NOT want, actually is a very good brand. She then shared Maytag, a brand I did want, doesn’t have the esteemed quality it previously did as it was purchased by Whirpool (the brand I also wanted).

While looking at the Whirpool fridge the associate asked me if my new kitchen cabinets were “high enough” for a new model fridge (my previous one is 23 years old). I shared the fridge I had chosen in the showroom is the same height as my previous one and YES, we made accommodations for the new cabinets to have extended space. She proceeded to tell me it is NOT the same height that this new fridge is taller. I shared it is indeed the SAME size, I’ve had the previous fridge for 23 years and having to reach on top of it daily I know the height.

Bottom line…..don’t argue or call people out on instances that have NOTHING to do with your sale! If I had the time to shop elsewhere I would have left!!! I didn’t have the luxury of time and knew your store had the exact appliances I wanted so I continued with the sale

Delivery staff were absolutely AMAZING! They delivered to my home and my senior Mom received them. They treated her so well and went above and beyond! Thanks to them.

2023年6月3日
5つ星のうち4の評価

Your salesperson Alexander Cote

Your salesperson, Alex was great. The only drawback I had was not being able to physically see the washer that I was buying. However, Alex very kindly went through the online specs for me. He also explained the possible issues of another washer that I had been interested in. Your website indicated that products were in stock and available for next day delivery, however this was not the case for the one I chose. Friday purchase for Wednesday delivery was acceptable.

2023年5月26日
5つ星のうち5の評価

I would highly recommend CAS

I would highly recommend CAS. The salesperson was very personable, helpful and informative. The delivery time was quick and the delivery people were amazing! Very competitive prices. As a property manager I'd dealt with them before and will continue to do so.

2023年5月9日
5つ星のうち5の評価

Alex was informative and personable. The best!

Alex!!!! What an amazing experience working with Alex. He was very knowledgeable, he listened to our needs/ wants from a financial, functionality and design perspective. He was personable and actively listened and took the time to ensure we knew all of our options.
I wish that there was a level of customer service that Alex provided everywhere we went! Thanks again, Alex. You are the reason we purchased through this store and have already recommended it and you to our friends and family!!!! Thank you.

2023年5月13日

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