Canadian Appliance Source - Milton レビュー 

167
TrustScore 5段階評価の4.5

4.7

850 Main St E, Unit 9A, L9T0J4 Milton, ON, CA


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.

5つ星のうち5の評価

Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... もっと見る

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5つ星のうち5の評価

I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... もっと見る

企業が回答しました

5つ星のうち5の評価

Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... もっと見る

企業が回答しました


企業情報

  1. 電化製品店

Canadian Appliance Source - Milton について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


連絡先

  • 850 Main St E, Unit 9A, L9T0J4, Milton, ON, カナダ

  • 9052251575

4.7

優良

TrustScore 5段階評価の4.5

167件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(167)

過去12か月のレビュー数: 7,763

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5つ星のうち2の評価

The sales person was adamant that I should not contact other CAS branch stores.

The sales person was adamant that I place the order via him. I live in brampton and was trying to call sales rep at Brampton location. However, I was asked not to contact any other branch than the milton branch cos the central phone line redirected me to milton office. While the service offer by milton sales guy was good, I was highly disappointed by the fact that they are restricting customers to contact the store of their choice.

2023年8月24日
Canadian Appliance Source - Milton ロゴ

Canadian Appliance Source - Milton からの回答

Hi nikhil,

Thank you for taking the time to share your feedback.

Please be advised that the customer is able to choose to place an order with the location of their choice.

However, if the staff at the showroom location is not available at the time of the call, the phone line will redirect to an available agent who is able to assist the customer.

Our apologies for the confusion.

Thank You,
W.L
CAS


5つ星のうち3の評価

I had a good experience with the…

I had a good experience with the salesperson. He was knowledgeable and professional. He provided the necessary information and gave us space to make a decision. The delivery experience was disappointing. I don’t want to negotiate with the delivery driver as to which entry door I wanted the product moved through . This created unnecessary tension between us. I have not seen my 22000 PC points added to my account. I’m unsure when this gets added.

2023年8月13日
5つ星のうち5の評価

Genuinely pleasant experience

From start to finish the experience went seamlessly. After having a very poor experience at another store, dealing with Canadian Appliance Source was a breath of fresh air. From start to finish, we had the refrigerator standing in our kitchen within DAYS, versus the months we waited with the other guys. Shridhar Kumar was knowledgeable, professional and honest, all the things we value when making a big ticket item purchase. Thank you for being there for us!

2023年8月21日
5つ星のうち5の評価

CAS customer feedback

The entire experience starting with the friendly, concise, knowledgeable and no pressure sales to the real-time delivery process including text/e-mail messages and a phone call 10 minutes prior to product arrival. The product availability was excellent and much sooner then I would have expected in addition to having the exact model we were looking for on your showroom floor.

The installers Nick and Gerry were friendly and methodically taking their time so as not to damage anything, we truly appreciated this.

We were also very impressed with the care LG provided with packaging, right down to the film of plastic on the door panels to the tape protection on the shelves. We are also very impressed with the fridge design, overall looks and new enhancements, ThinQ, WiFi, Diagnoses, Smart Grid etc. This product has a fantastic functionality.

Finally, we received a follow up phone call the next day from the salesman to see how things went, this was unexpected and a nice touch. This is truly excellent customer service! I have already recommended CAS to several family members. Thank you CAS for your excellent customer service!

2023年8月20日
5つ星のうち5の評価

So far, so good

So far, so good. Ordered it online, had it delivered to Kitchener store, paid half before delivery and half 2 days later when it arrived. Also made special arrangements to have my son pick it up. No glitches anywhere. Haven't got the dishwasher installed yet, so can't comment of quality or after sale service.
TWO WEEKS LATER: You don't want to change your mind about a purchase. They make returnng something VERY tedious. Huge questionnaire, photos required, more "investigation" they call it and finally the approve your return request. Wouldn't shop here again for this reason. Was planning on just replacing the one I ordered with a bigger one, but after all the hassle, I bought the bigger one elsewhere.

2023年8月19日
5つ星のうち5の評価

We were welcome by Shri at the store…

We were welcome by Shri at the store and given all the information we needed to make a great choice. We were aware of every step of the delivery process and our fridge arrived when they said it would! It has honestly been a pleasant experience. Thank you to Shri and Canadian Appliance Source! We will be back and recommend to everyone

2023年8月9日
5つ星のうち5の評価

Sales person was great

Sales person was great, looked after us very well, fridge was in stock and delivered quickly. Delivery guys were friendly and got our old fridge out and new in quickly and with minimal fuss.

2023年8月18日
5つ星のうち1の評価

Refused to exchange the purchase…

Refused to exchange the purchase because we used it once. Cody from after sales is difficult to deal with. He is to focused on policy. He also refused to escalate my concerns to Management. I have posted negative reviews on social media, Home Stars and Google. I would have accepted a credit towards a vented dryer. Did not expect a full value exchange. Your Executives hide from customers.
I have purchased 7 appliances for CAS
Will never shop at CAS again. Costco and Home Depot will get my future business.

2023年8月8日
Canadian Appliance Source - Milton ロゴ

Canadian Appliance Source - Milton からの回答

Dear Ean,

Thank you for taking the time to share your feedback.

I am sorry to learn that you are not pleased with your dryer.

Please understand that yes we do not accept returns on products that have been used.

This policy is comparable to most major appliance retailers and is posted on our website as well as on the invoice you received.

My apologies for any inconvenience.

Thank You,
W.L
CAS

5つ星のうち2の評価

The sales person was great!!

The sales person was great!!
What I didn’t like was that I asked for a delivery time after 5 and was not give a time frame after 5 it was 2:30 now I need to take a day off work to be home to get my appliance. I was called and emailed many times to see when I was about to receive my stove but you guys where not able to accommodate my request very disappointing

Edit: it is now 7:15 still nothing tracking says they will be here 8:05-8:50 so I took the day off for what?? Nice 4 hour time frame which was 2:30-6:30

2023年8月5日
Canadian Appliance Source - Milton ロゴ

Canadian Appliance Source - Milton からの回答

Hello Vicki,

Thank you for your feedback.

We are sorry to learn that your delivery experience has not been successful.

Please understand that our delivery carrier completes the routing for our delivery times.

As such, CAS has no control over how these times are scheduled.

However, the Customer Care Team will only contact our delivery company regarding a time request for customers with a service elevator.

We can see that the Samsung range has been delivered on August 11th of 2023 within a time window of 03.00.P.M - 07.00.P.M

Thank you kindly,

S.T
CAS


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