1. Your in-store experience with so many floor models to look at is great. 2. Good number of in-store sales people to help and answer questions 3. Flexible delivery dates and time especially to ru... もっと見る
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Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
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From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... もっと見る
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This is the 3rd time Rajat has helped me with appliance purchase. He did an excellent job finding me what I was looking for at a great price. Was delivered fast and they removed my old fridge too.High... もっと見る
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企業情報
Canadian Appliance Source - Mississauga について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, カナダ
- 9057663417
4.7
優良
2091件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sales person has helped us purchase…
Sales person has helped us purchase before and is a pleasure to work with friendly, experienced very helpful.
Delivery and set up done very well. Polite and friendly.
2026年7月16日
Canadian Appliance Source - Mississauga からの回答
Hi Dianne,
Thank you for your continued trust in CAS! We're delighted to hear our sales team once again provided friendly, knowledgeable service and that your delivery and installation went smoothly. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
From the start the sales associate was…Great Jobs
From the start the sales associate was welcoming and very informative new the products , followed up with me and kept me informed and updated for the installation.Installers did a great job clean and on-time.
5 Star for sure!
2026年7月22日
Canadian Appliance Source - Mississauga からの回答
Hi George,
Thank you for your fantastic 5-star review! We're delighted to hear our sales associate provided knowledgeable, attentive service and kept you informed every step of the way. We're also glad our installation team delivered a clean, professional, and on-time experience. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Dave Horca was very helpful finding the…
Dave Horca was very helpful finding the best option for our needs. He helped us through all the process and give us the option.
2026年7月15日
Canadian Appliance Source - Mississauga からの回答
Hi Carlos,
Thank you for your kind words! We're so glad Dave Horca was able to help you find the best option for your needs and guide you through the entire process. We truly appreciate your business and look forward to serving you again at CAS. If you had a great experience, we'd be grateful if you recommended us to your family and friends!
CAS
Quality and efficient
Limited but quality choices.
Sales Representatives were informative but not pushy.
Delivery and install was quick with no problems.
2026年7月14日
Canadian Appliance Source - Mississauga からの回答
Hi Pierre,
Thank you for your review! We're glad to hear our team provided informative, no-pressure service and that your delivery and installation were completed quickly and smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Excellent experience with customer
Excellent experience with customer service and fast delivery!
2026年7月11日
Canadian Appliance Source - Mississauga からの回答
Hi Sau,
We're so glad to hear you had an excellent experience with our customer service and fast delivery! We truly appreciate your feedback and look forward to serving you again.
CAS
Range Ventilation Fan frustrating experience
Purchased a display range ventilation unit from the Mississauga Heartland store. Unit was missing 2 filters. The salesman indicated that they were easily purchased at various retailers in Canada. No such case. After weeks of trying to find them I gave up and ordered them from the manufacturers US site. Couldn't use the fan in the interim after I paid $175 to install it. If any "deals" have missing parts, walk away. Do yourself a favor and buy from a big box store. You may spend a few more dollars but have a lot less headaches.
2026年5月6日
自発的なレビュー
Canadian Appliance Source - Mississauga からの回答
Dear Barry S,
Thank you for your review.
We're sorry to hear about the difficulty you experienced sourcing the filters. We appreciate your feedback and understand the frustration of not being able to use the unit right away.
As a major appliance retailer, CAS does not stock or sell individual replacement parts, and the manufacturer is typically the best source for obtaining specific components such as filters. Our sales representative was trying to assist based on the information available at the time, but we understand the process was not as straightforward as expected.
We're glad you were ultimately able to obtain the correct filters through the manufacturer and hope you are now enjoying your range hood. Thank you for sharing your experience with us.
Sincerely,
CAS
Quick and Easy Transaction
Vathsy was great! We quickly discussed options and the transaction was straightforward and easy. Delivery, installation, and disposal of our washer and dryer was prompt and efficient, too.
2026年7月9日
Canadian Appliance Source - Mississauga からの回答
Hi,
Thank you for your wonderful review! We're glad to hear Vathsy made your purchase experience simple and seamless, and that our delivery, installation, and disposal services met your expectations. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
My Midea washer door brook within one…
My Midea washer door brook within one year of use. It had 4yrs extended guarantee. I requestd repair or replacement but my request was rejected. If we buy extended warranty and our product is not repaired then what is the use of buying the warrantly.
The claim was incorrectly categorized as accidental or cosmetic damage. The structural integrity of the plastic outer door rim suffered a spontaneous, catastrophic failure during a standard high-speed spin cycle. The rotational pressure fractured the plastic rim near the hanger, causing the heavy glass door assembly to detach completely on its own
2026年6月2日
自発的なレビュー
Canadian Appliance Source - Mississauga からの回答
Dear Zahida Andrabi,
Thank you for sharing your concerns with us.
We're sorry to hear about your experience. Canadian Appliance Source does not make decisions regarding repair claim approvals or denials under either the manufacturer's warranty or extended warranty plans, including those administered by Comerco. Those determinations are made solely by the warranty provider based on their assessment and the warranty terms.
In this case, the damage to the washer door was determined to be physical/cosmetic damage, which is not covered under the warranty. Door damage of this nature is generally associated with physical stress or impact rather than a sudden product failure. If you have questions regarding the assessment or wish to appeal the decision, you will need to contact the manufacturer or Comerco directly.
Sincerely,
CAS
Customer Service needed to be embarrassed.
We had a plumber come to install our new dishwasher and when he turned it on it was clear there was a faulty part inside the unit, as it leaked a lot. So we called to have another one delivered....but was told by your admin that it would take a minimum of two days to address our broken dishwasher. I called three different times and was hoping you people would speed up your process when I told them we had a baby shower two days away. Told them, they need to step up their game and get my situation addressed in real time. NOPE. I was told, NO WAY, all three times I called. AND SO, I personally went into the store and was very loud explaining my situation to our salesman. All sales desks had potential buyers at their desk. I believe they might have lost some sales as the potential customers listened to how nothing could be done to speed up the return process. Our salesman quickly grabbed the phone and called your warehouse and arranged the pickup and delivery of a new dishwasher for the next day. I was able to get this installed and we were able to have our party with a new working dishwasher to help clean up. But what happened to your customer service here? I had to embarrass your staff by going into the store to get some action....and it worked...BUT really, you people need to step up your game when this kind of situation arrises, especially when it is no fault of the customer.
2026年7月9日
Francis was the difference maker in our…
Francis was the difference maker in our experience. He provided timely responses and open communication that gave us comfort and confidence that the appliance portion of our renovation project was in good order and the company came through with the flexibility we needed given timing of delivery was dependent on other trades and out of our control. I would highly recommend Canadian Appliance Source and Francis as a reliable partner in any renovation project.
2026年7月5日
Canadian Appliance Source - Mississauga からの回答
Hi Gareth/Tara,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Francis provided excellent communication, flexibility, and support throughout your renovation project. We truly appreciate your trust and recommendation, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Canadian Appliance Source - Mississauga からの回答
Hi Nabil,
Thank you for your kind review! We're happy to hear you were pleased with our pricing and the professionalism of our sales agents. We truly appreciate your business and look forward to serving you again.
CAS
Rajat was very helpful to find the…
Rajat was very helpful to find the matching appliance as I had bought a washer and then my dryer broke after 5 months. He was patient, attentive to my needs and applied the best deal including additional discounts for repeat customer.
2026年7月12日
Canadian Appliance Source - Mississauga からの回答
Hi Yogesh,
Thank you for your wonderful review and for choosing CAS again! We're so glad Rajat was able to help you find the perfect matching appliance and provide you with great value. We truly appreciate your continued business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
From the purchase to the delivery
From the purchase to the delivery. It was seamless.
Thank you!
2026年7月12日
Canadian Appliance Source - Mississauga からの回答
Hi Patricia,
We are so pleased to hear that your experience, from the moment of purchase right through to delivery, was so smooth and effortless. Thank you for your kind words!
CAS
Canadian Appliance Source Online Website MISLEADING
Canadian Appliance Source is the most misleading applaince retailer in the Canada they lead you into ordering your appliance online and whilst placing order they say that delivery is available but after you pay most often than not the appliance is never available and is on back order in this way they loop you buy higher priced item and root out their competitior by having mislaeding promotions on their web site NEVER EVER PURCHASE ANY APPLIANCE ONLINE FROM CAS Appliance Source
2026年7月15日
自発的なレビュー
Canadian Appliance Source - Mississauga からの回答
Dear Peter Lobo,
Thank you for sharing your feedback with us.
To clarify our ordering process on canadianappliance.ca, customers are required to select their region to view in-stock products.
In-stock items are marked with a blue "In stock (Same/Next day delivery)*" tag.
After an order is placed, customers are prompted to select their preferred procurement date.
While selecting a date for backordered appliances doesn't guarantee delivery, we strive to keep all order dates as accurate as possible.
In this case the Midea laundry pair is currently on order with the manufacturer who will update our team with an estimated time of arrival which is them updated in our system.
If you would like to reselect a pair in stock, we invite you to contact our Customer Care Team at 1-833-227-0500.
We look forward to assisting you with your order.
Sincerely,
CAS
The GE Profile, this is a second set of appliances we owned. best laundry set ever owned.
GE Profile washer and dryer is our second set. Previous was sold with house. These are really heavy duty machines with elegant classy look. It can take King size comforter, both machines are quiet, loaded with many operational functions including wi-fi. One the best air venting after washing cycle to prevent bad smell and mold, water residue built up.simple the best.
2026年7月11日
Canadian Appliance Source - Mississauga からの回答
Hello Chris
We are deeply grateful for your repeat business and for continuing to trust us with your home.
We look forward to seeing you at our showroom again whenever you need us.
Many thanks,
CAS
Great overall
2026年7月3日
Canadian Appliance Source - Mississauga からの回答
Hi Nirmal,
Thank you for your feedback and for choosing CAS! We're glad to hear you had a great overall experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
The installation was done incorrectly
The installation was done incorrectly. The installer stacked the dryer on top of the washer in a way that prevents me from opening the detergent dispenser. Please ensure your installers receive proper training to avoid issues like this.
Having to schedule another appointment to correct an installation error is extremely inconvenient. This is unacceptable, and I expect this issue to be resolved as soon as possible.
2026年7月9日
Canadian Appliance Source - Mississauga からの回答
Dear Customer,
Thank you for taking the time to share your feedback
As soon as we became aware of the issue, our team contacted you and worked with our Home Delivery team to arrange a return visit to correct the washer and dryer stacking. Which we were able to address and resolve.
We truly appreciate you taking the time to share your feedback. It helps us identify areas for improvement, and we will ensure your comments are shared with our delivery partner to help prevent similar issues in the future.
Thank you for your patience and understanding. We hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
CAS
Canadian Appliance Source - Mississauga からの回答
Hi,
We are so glad to hear that you had such a positive experience with both our customer care and delivery teams. We appreciate your positive feedback!
CAS
Great service from sales to delivery
Great service from sales to delivery. Great we can manage our order to know delivery is arriving.
2026年7月7日
Canadian Appliance Source - Mississauga からの回答
Hello Grace
We truly appreciate your patronage and are glad everything went well. We look forward to serving you again on your next project!
All the best,
CAS
Ali was very attentive
Ali was very attentive, knowledgable and helpful. Purchase completed in 5 minutes. Great delivery staff as well. Courteous and kind delivery guys.
2026年7月7日
Canadian Appliance Source - Mississauga からの回答
Hello Judith
It was wonderful doing business with you, and we're so glad our team provided great service. We look forward to working with you again!
Cordially,
CAS
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