Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... もっと見る
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I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... もっと見る
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Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... もっと見る
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Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... もっと見る
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企業情報
Canadian Appliance Source - Newmarket について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, カナダ
- 2898033011
4.7
優良
155件のレビュー
顧客にレビューを依頼しています
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Great customer service company - Thank you
This company is really customer service oriented. I admired their customer portal that centralizes all customer/order information. I also admired the Sales rep Adrien' professional help; he went out of his way to provide excellent customer service. Thanks, and keep up the good work!
2026年8月2日
Canadian Appliance Source - Newmarket からの回答
Hi Joe,
Thank you for your wonderful review! We're thrilled to hear you found our customer portal helpful and that our sales representative provided excellent, professional service. We truly appreciate your business and kind words.
CAS
Adrian was the best.
Adrian was great and immediately on the ball when I called to request a specific washer/dryer pair. When my deal fell through with another appliance store, he had the exact items I was looking for in stock and had them delivered within two days. I will definitely check with this source for future appliance needs.
2026年7月25日
Canadian Appliance Source - Newmarket からの回答
Hi Diamond,
Thank you for your wonderful review! We're delighted to hear that Adrian was immediately helpful and able to provide the exact items you were looking for with quick delivery. We truly appreciate your business and look forward to assisting you with future appliance needs.
CAS
Canadian Appliance Source - Newmarket からの回答
Hi Mamdouch,
We are so pleased to hear that you received good advice and that our delivery and installation services were punctual and of high quality. Thank you for your kind words!
CAS
We had the best experience we have ever…
We had the best experience we have ever had purchasing appliances at the Newmarket CAS.
Anthony was professional, knowledgeable and never pressured us.
Jack, our delivery person was excellent too. His experience showed both in removing our old fridge and getting our new one in place despite tight spaces.
We will definitely go back!
2026年7月20日
Canadian Appliance Source - Newmarket からの回答
Hi Sue,
Thank you for your fantastic review! We're thrilled to hear Anthony provided professional, knowledgeable, and pressure-free service, and that Jack delivered an excellent experience from start to finish. We truly appreciate your business and are grateful for your kind words. We look forward to serving you again at CAS and would love for you to recommend us to your family and friends!
CAS
Great prices Isaiah who helped us was…
Great prices Isaiah who helped us was really good. However when we went back on Sunday one of the store associates had his feet up on the desk and did not care that we the customers were in the store i found that very rude and disrespectful. The delivery was on time and the delivery associates we very careful, fast and very polite.
2026年7月19日
Canadian Appliance Source - Newmarket からの回答
Hi Medina,
Thank you for taking the time to share your feedback. We're so glad Isaiah, our pricing, and our delivery team made such a positive impression. We also appreciate you bringing your experience with the store associate to our attention, as your feedback helps us improve. Thank you for choosing CAS—we truly appreciate your business and look forward to serving you again. If you enjoyed your overall experience, we'd be grateful if you recommended CAS to your family and friends.
CAS
The salesperson at the Newmarket…
The salesperson at the Newmarket location was very helpful. Delivery was quick and smooth.
2026年7月13日
Canadian Appliance Source - Newmarket からの回答
Hi Marie,
Thank you for your great review! We're happy to hear our Newmarket team provided helpful service and that your delivery experience was quick and smooth. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
CAS The Go-To-Store for all appliances
CAS The Go-To-Store for all appliances
Pleasant staff & very Knowledgeable.
Stock available , free delivery & pleasant staff. I was able to track the delivery . Great performance by all persons from entering the store to receiving the product . I receive updates when sales are happening by email from my sales rep , thank you Anthony .
2026年7月17日
Canadian Appliance Source - Newmarket からの回答
Hi Janet,
Thank you for the fantastic review! We're thrilled to hear that you had a great experience from the store visit through delivery, and that Anthony and our team provided helpful service throughout the process. We truly appreciate your business and look forward to serving you again. Please continue to share CAS with your family and friends—we’d be grateful for your recommendations!
CAS
Excellent
Service was excellent (sales Rep. Isaiah). Very knowledgeable, answered all my questions. I would definitely recommend this store.
2026年7月17日
Canadian Appliance Source - Newmarket からの回答
Hi Connie,
Thank you for your great review! We're delighted to hear that Isaiah provided knowledgeable and helpful service throughout your experience. We truly appreciate your business and your recommendation, and we look forward to serving you again. Please feel free to share CAS with your family and friends!
CAS
Canadian Appliance Source - Newmarket からの回答
Hi Mario,
Thank you for your kind review and for choosing CAS! We're delighted to hear Anthony provided a great experience and made your purchase a pleasure. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Salesperson was polite and not pushy
Salesperson was polite and not pushy. Allowed me to read the specs on different models so I could make an informed decision. The delivery was within the the time frame and delivery people were courteous and had no issues with taking my old appliance. They unpacked it on the street except for the bottom and lifted out of the bottom packaging but failed to take the packaging with so I had to break it down and dispose of it. Otherwise it would be 5 stars.
2026年7月10日
This company is a joke.
This company is a joke.
I bought an appliance in-store, and ever since then the process has been awful. The initial delivery + installation came and the product was damaged. All good, this stuff happens. The solution was $110 refund and an new delivery date 3 days later. That second delivery date came, and they delivered a product with no installation or haul-away. Just dropped it off in my garage. After many frustrating calls with customer service I installed the unit myself and they gave me another small refund. I'm still waiting on the initial refund...
The disconnect between sales, before home delivery service, and after home delivery service creates an awful customer experience, and for that reason I'd advise absolutely nobody to order anything from this company.
2026年7月10日
自発的なレビュー
Canadian Appliance Source - Newmarket からの回答
Dear Brad Bogardis,
Thank you for sharing your concerns with us
We're very sorry for the frustration and inconvenience you experienced and apologize that your delivery did not go as planned.
Our team worked closely with you to resolve the matter, and we're pleased that the delivery and requested services were completed on July 10. We also provided a complimentary extended warranty as a goodwill gesture for the inconvenience.
Your feedback is important to us as we are always looking to improve our service.
Sincerely,
CAS
Anthony was very helpful with my…
Anthony was very helpful with my instore purchase of a washing machine and also a dishwasher. He was very knowledgeable about the products and addressed all my concerns very professionally. The delivery was great and also the installation of the dishwasher a few days later. The process was great from start to finish!
2026年7月4日
Canadian Appliance Source - Newmarket からの回答
Hello Jen
We are absolutely delighted that Anthony provided such exceptional, knowledgeable guidance and that the setup process went perfectly from start to finish.
We look forward to assisting you with any future appliance needs!
Kind regards,
CAS
Anthony was helpful and knowledgeable
Anthony was helpful and knowledgeable. He helped us select the best washer for our needs.
2026年7月3日
Canadian Appliance Source - Newmarket からの回答
Hello Geoff,
We are glad that Anthony was able to provide such knowledgeable insights to help guide you to the perfect unit for your goals.
We look forward to welcoming you back to our Newmarket location in the future!
Kindly,
CAS
Canadian Appliance Source - Newmarket からの回答
Hello Terri,
We are so glad to hear that you had such a positive experience with our team members.
We look forward to seeing you at the store again in the future!
Yours truly,
CAS
We are very pleased to have received…
We are very pleased to have received excellent assistance by Anthony Vercillo, the service manager in Newmarket. Delivery of the fridge we purchased was fast and speedy. The only thing we would say that a purchase of any LG appliance will never be a product we will think of buying ever again.
2026年6月27日
Anthony & Delivery Staff EXCELLENT
Anthony sales representative excellent as always and delivery staff were excellent! Had to remove frig. & take Frig. down difficult stairs to basement. Well done!
Bob
2026年5月20日
Canadian Appliance Source - Newmarket からの回答
Hi Bob,
Thank you for your kind review and for choosing CAS! We're glad to hear Anthony and our delivery team provided excellent service, especially with the careful handling of your fridge down the stairs. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Good sales service in the shop
Good sales service in the shop. Lots of selection of well known brands. Reasonable prices.
Ease with which we were able to schedule the free delivery (and take away of old appliances.)
They delivered when they said they would and they were easy to connect with to plan this delivery. This was very important to us as we were not shipping to our primary residence and the delivery was about a month after the purchase.
2026年6月24日
Canadian Appliance Source - Newmarket からの回答
Hi Teresa,
Thank you for your detailed review! We’re glad to hear you found the in-store service helpful, the selection and pricing competitive, and that the delivery and removal were scheduled smoothly—even with your delayed timeline. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Canadian Appliance Source - Newmarket からの回答
Hi Kelly,
Thank you for your feedback! We’re glad to hear the experience was quick and easy and that our staff took good care of you. We appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Canadian Appliance Source - Newmarket からの回答
Hello Mary
It was a pleasure helping you find what you needed. We will be sure to share your kind words with Anthony, and we look forward to seeing you at the store again soon.
Best wishes,
CAS
Excellent Customer Service and Products
The Manager Anthony assisted us with our purchase. He is very knowledgeable and we trusted him to guide us in purchasing the stove that met our needs. We are enjoying our brand new LG stove and we are so grateful for his assistance. He is a very valuable asset to the company and should be commended on his excellent customer service skills and knowledge of all the products. We also purchased a Heubsch washer and dryer from Anthony a few years ago and again it was the best decision we ever made with Anthony's guidance. Excellent product! Workhorse washer and dryer!
Thank you Anthony for making our experience a great one!. Hassle and headache free.
With kind regards,
ANTOINETTE
2026年6月18日
Canadian Appliance Source - Newmarket からの回答
Hello Antoinette
We are absolutely thrilled that you are enjoying your new LG stove and that your Huebsch machines are still going strong. We glad to hear Anthony guided you toward the best choices for your home, and we look forward to working with you again on your next project.
Cheerfully yours,
CAS
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