Canadian Appliance Source - Oakville / Burlington レビュー 

2,561
TrustScore 5段階評価の4.5

4.7

3527 Wyecroft Rd., K3E, L6L0B6 Oakville, ON, CA


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5つ星のうち5の評価

Right from the start when we purchased the fridge , Sales associate very friendly and knowledgeable of the item . Delivery was earlier than expected , therefore delivery persons left fridge in gar... もっと見る

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5つ星のうち5の評価

The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just d... もっと見る

企業が回答しました

5つ星のうち5の評価

This latest purchase of appliances at CAS was the third in 5 years. Gladwyn assisted with the last 2 purchases and he was very helpful in guiding our choice of appliances that met our requirements, De... もっと見る

企業が回答しました

5つ星のうち5の評価

From the initial meeting with Rahul/Oakville location, he was professional, courteous and very knowledgeable, right to the delivery, the 2 gentlemen were careful in every way ensuring my fridge was pe... もっと見る

企業が回答しました


企業情報

  1. 電化製品店

Canadian Appliance Source - Oakville / Burlington について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


連絡先

  • 3527 Wyecroft Rd., K3E, L6L0B6, Oakville, ON, カナダ

  • 2898631349

4.7

優良

TrustScore 5段階評価の4.5

2561件のレビュー

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(2,561)

過去12か月のレビュー数: 7,884

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5つ星のうち5の評価

Excellent appliance store

From the initial meeting with Rahul/Oakville location, he was professional, courteous and very knowledgeable, right to the delivery, the 2 gentlemen were careful in every way ensuring my fridge was perfectly set up! Will 100% be coming back here if I need any other appliances😃👍

2026年9月4日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Antonia,

Thank you for your wonderful feedback! We're so pleased to hear that our team provided such a professional and courteous experience, from your initial meeting to the careful delivery and setup of your fridge. We truly appreciate your business and look forward to serving you again.

CAS

5つ星のうち5の評価

Excellent service

Right from the start when we purchased the fridge , Sales associate very friendly and knowledgeable of the item . Delivery was earlier than expected , therefore delivery persons left fridge in garage as requested unopened . Once installed a will examine fridge if any damages and will advise at a later date once renovations complete.
So far no issues with store, personnel or delivery persons . All very friendly …

2026年8月28日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hello Magda

We’re glad to hear you had such a positive experience with our team from purchase through delivery. Thank you for recognizing our staff and delivery team for their friendly service, and for choosing CAS.

We look forward to seeing you again!

Warm regards,

CAS

5つ星のうち1の評価

I bought 3 GECafe appliances from CAS

I bought 3 GECafe appliances from CAS. CAS delivered a GE fridge which did not work from the outset and we later discovered had a defective compressor. CAS insisted on 2 business days to even advise if they would address the situation (refusing to escalate matters as it was a fridge and we were heading into a weekend), and then declined to do anything at all to help. Assuming GE delivers a replacement fridge when promised, I will be almost two weeks without a working fridge. CAS post sale customer service is awful.

2026年8月28日
5つ星のうち4の評価

Fridge with water and ice is ok, unreliable recommended third party contractor

I ordered a fridge with water and ice, as my existing water connection uses copper. The salesperson recommended a third-party fitter to disconnect and connect the water connection between the old and new units. However, this fitter is from out of province, and their pricing is significantly different from what the salesperson quoted. Furthermore, they want to be paid first before any work is done. I’m not confident in the reliability of this arrangement, so I’ve had to arrange another contractor to perform the work.

2026年8月25日
5つ星のうち5の評価

Delivered when it was due

Delivered when it was due, prompt and courteous.

2026年9月1日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Philip,

We're so pleased to hear that your delivery was prompt and that our team was courteous. Thank you for your positive feedback!

CAS

5つ星のうち5の評価

The whole experience was exceptional !……

The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just delivery.
I would certainly recommend them to anyone. Prices are also very reasonable .

2026年9月2日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Geri,

We are thrilled to hear about your exceptional experience with us! It's wonderful to know that our sales team was informative, friendly, and professional. We're especially pleased that our delivery team went above and beyond. We truly appreciate your high recommendation and kind words about our reasonable prices!

CAS

5つ星のうち5の評価

I felt satisfied for each steps from…the beginning to the end.

I felt satisfied for each steps from the beginning to the appliance arrived. It was excellent experience. Thank you the salesperson Elizabeth especially, she was so helpful and explained clearly all the procedures. It was a reliable company.

2026年8月29日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Siuwah,

Thank you for your wonderful review! We're so pleased to hear that you felt satisfied with every step of your experience. We're especially delighted that our salesperson was so helpful and clearly explained all the procedures. We truly appreciate your business.

CAS

5つ星のうち5の評価

Great service

Great service, from sales and delivery crew.

2026年8月27日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi John,

We are so glad to hear that you had such a positive experience with both our sales and delivery teams. We appreciate your wonderful feedback!

CAS

5つ星のうち5の評価

Great service

Great service! Fast delivery!

2026年8月25日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Gen,

We're so happy to hear that our service and delivery met your expectations. We truly appreciate your positive feedback!

CAS

5つ星のうち5の評価

Very helpful

Alistair was very helpful in getting us a new non-American brand dishwasher. Our new LG is super quiet and low energy use. Don't buy American!

2026年8月25日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Ron,

We are so pleased to hear that our team member provided excellent assistance in helping you find the perfect appliance. It's wonderful to know you're enjoying the quiet operation and energy efficiency of your new dishwasher!

CAS

5つ星のうち5の評価

The different options

Susan was very helpful!

2026年8月25日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi RD,

Thank you for your kind words! We're so glad to hear that our team member provided such helpful assistance during your experience. We truly appreciate your business.

CAS

5つ星のうち5の評価

Happy camper, so far.CAS had exactly what I was looking for

CAS had exactly what I was looking for. Did a lot of research over the last three years and I came to realize appliances aren’t made like they used to be. But Jeremy had exactly what I was looking for. Great price, great warranty and great delivery. Thanks again.

2026年8月26日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Mike,

Thank you for your wonderful review! We're so pleased to hear that you found exactly what you were looking for after your research. It's great to know that the pricing, warranty, and delivery met your expectations. We truly appreciate your business!

CAS

5つ星のうち5の評価

Gladwyn MacKinnon

Gladwyn, our representative, was very helpful and answered all of our questions. His expert knowledge gave us confidence that we were making the right decisions in buying our new washer and dryer. The installation went smoothly and the technicians made it a pleasure to replace the old set with the new set of appliances. We highly recommend Canadian Appliance Source for all your appliance needs!

2026年8月15日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi John,

Thank you for your wonderful feedback! We're so pleased to hear that our representative provided such helpful and knowledgeable assistance, giving you confidence in your purchase. It's also great to know that the installation was smooth and pleasant. We truly appreciate your recommendation!

CAS

5つ星のうち5の評価

This latest purchase of appliances at…

This latest purchase of appliances at CAS was the third in 5 years. Gladwyn assisted with the last 2 purchases and he was very helpful in guiding our choice of appliances that met our requirements, Delivery was easy to track, on time and their service was excellent as well. We are extremely pleased with our experience and the appliances.

2026年8月12日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi,

Thank you for your wonderful review! We're so pleased to hear that this was your third positive experience with us and that our team member provided excellent assistance in guiding your choices. We're also glad that the delivery was easy to track, on time, and that our service met your expectations. We truly appreciate your continued business and are delighted that you're extremely pleased with your new appliances.

CAS

5つ星のうち5の評価

Good price and follow up.

We were happy with the selection, price, service and follow up.

2026年8月20日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Mike,

We're so pleased to hear that you were happy with our selection, pricing, service, and follow-up. Thank you for your wonderful feedback!

CAS

5つ星のうち5の評価

Everything went well

Everything went well, our initial contact with the sales person and the delivery/installer guys were very professional and helpful.

2026年8月16日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Joseph,

Thank you for your wonderful review! We're so pleased to hear that your initial contact with our salesperson and the delivery/installer team was very professional and helpful. We truly appreciate your business.

CAS

5つ星のうち1の評価

We bought this fridge from CAS and had…

We bought this fridge from CAS and had it delivered, the fridge has an exposed coil and overheating (Freezer does not work) It took a week to get elite appliance out to look at it, they have told us they will try to repair it however if the repair does not work then they will replace it. When asked how long this would take, they said 7-10 business days for the part to come in and then they will schedule a technician to come out to make the repair. If the repair does not work then they will give us a new fridge.
I understand these things happen, however we have been given the run around and this is going on 3 weeks now and just had the part ordered.
I would never recommend this fridge or company. 0 stars.

2026年8月7日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Dear Patti Galbraith,

Thank you for sharing your feedback with us.

We regret to hear about the issues you are experiencing with your refrigerator.

Please understand that Canadian Appliance Source does not manufacture the products we sell; all functional issues are the responsibility of the manufacturer under their warranty.

The first step in the repair process is for a technician to diagnose the issue, after which they will determine which parts need to be ordered.

CAS does not have any influence over this process. However, if you need us to escalate the matter on your behalf, please contact us directly.

Sincerely,
CAS

5つ星のうち5の評価

Great experience

Good selection, helpful and professional staff. Competitive pricing. Very good delivery service.

2026年8月13日
Canadian Appliance Source - Oakville / Burlington ロゴ

Canadian Appliance Source - Oakville / Burlington からの回答

Hi Pete,

Thank you for your kind review! We're delighted to hear that you found our selection good, our staff helpful and professional, and our pricing competitive. We're also glad you were pleased with our delivery service. We truly appreciate your business and look forward to serving you again.

CAS

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