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Canadian Appliance Source - Whitby / Oshawa レビュー 

1,636
•
TrustScore 5段階評価の4.5

4.6

電化製品店
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所在地

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150 Taunton Rd. W, Unit E4, L1R3H8 Whitby, ON, CA

•
9052332448

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Refrigerator Purchase Lots of choice and the store is well laid out. Kayla was our sales rep. She was knowledgeable about the refrigerators I was interested in purchasing. I was able to make a... もっと見る

企業が回答しました

5つ星のうち3の評価

I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... もっと見る

5つ星のうち5の評価

Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... もっと見る

企業が回答しました

5つ星のうち5の評価

I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... もっと見る

企業が回答しました

企業情報

  1. 電化製品店

Canadian Appliance Source - Whitby / Oshawa について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.

We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns

連絡先

  • 150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, カナダ

  • 9052332448

4.6

優良

TrustScore 5段階評価の4.5

1636件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(1,636)

過去12か月のレビュー数: 8,127件

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5つ星のうち5の評価

Excellent experience buying a new set of laundry machines

My sales representative, Aaron Shepherd, was highly efficient, did a great job in educating me on the washing and drying machines available in store so I was able to choose those that covered my requirements and more. He went beyond my expectation and I’ve got the fairest price including the extention warranty. Thank you Aaron for your excellent service.
Donna Idita

2023年8月12日
5つ星のうち5の評価

Quick and easy

The sales person quickly helped me find the fridge I've been looking for for months. The delivery process was fast and easy. The men were so cautious and demonstrated professionalism. Thank you for that.

2023年8月18日
5つ星のうち1の評価

terrible transparency

Was an urgent need of a fridge as mine had just died so purchased one and was informed the earliest would be 3 days out. Still not a horrible timeline, so proceeded to purchase the fridge.

Day of the delivery, delivery drivers came in and requested I take the railings off of my stairs so they can bring the fridge up. Couple steps up and they tell me they are unable to bring the fridge up and to leave the fridge in my house until they can find 2 additional drivers to assist. I do not have much room in the house, and with kids I can’t leave a fridge in the middle of my house.

I call customer support and they tell me they’ll call me back and follow up, in which they never did until I called another 3 times for updates of when the nearest available delivery time was, to tell me I have to pay an additional 200 dollars for delivery.

I have not gotten a straight answer, and I wished there had been better planning and transparency, and what the delivery would entail. Knowing how much support would be needed for a delivery, and how much it would cost would make this process a whole lot smoother, and safer for the employees, rather than them attempting to lift a fridge up the stairs, knowing they would’ve needed support.

Now I’m being charged 89 for a failed delivery for a fridge in which I do not have possession of.

In response to your comments, I have informed our sales rep about my concerns about the fridge being on the second floor in a town home prior to even purchasing, and was told that it “wouldn’t be a problem”. Transparency to pay potentially another 220$ would have been appreciated.

2023年8月20日
Canadian Appliance Source - Whitby / Oshawa ロゴ

Canadian Appliance Source - Whitby / Oshawa からの回答

Dear Customer,

Thank you for taking the time to share your feedback.

We regret to learn that your delivery experience has been less than adequate.

This is certainly not the experience we wish for our customers to have.

Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.

This includes keeping your property free from possible damage also.

It's our team's responsibility to make certain judgements if they think that the conditions are unsafe to deliver.

Unfortunately, in this case, our delivery company was not informed that you resided in a townhouse and your fridge would need to go to the second floor.

As such an additional fee was applied to have the fridge delivered.

We can see that your delivery is booked for August 24th, 2023.

Thank you kindly,

VG
CAS

5つ星のうち3の評価

Beware of fit!

Appliances sold quickly on the basis of measurements, but when we came home and checked; the stove would definitely not fit. The question was asked, what happens if it doesn’t fit; vague answers, but contract states it’s our problem. Order was canceled. Not a positive experience

2023年8月9日
5つ星のうち5の評価

Highly Recommend

The salesperson was amazing - very knowledgeable, but not pushy. She was there to answer any questions we may have had.
Delivery was amazing!! We ordered a new fridge and had it within two days.
Lots of selection at the store.

2023年8月14日

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