My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... もっと見る
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... もっと見る
企業が回答しました
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... もっと見る
企業が回答しました
企業情報
Canadian Appliance Source - Windsor について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, カナダ
- 5193401911
4.4
優良
1433件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2023年1月11日
Very impressed with the service
Very impressed with the service , from the sales guy who made enjoyable experience spending my money and getting a Bosch dishwasher when no one else could, to the enthusiastic delivery guys that were superb in delivering the item in no time. Well Done !!!
2023年1月13日
Great Customer Service
We recently bought a dishwasher, the customer service was GREAT! answered all our questions. Only thing they forgot to mention was that we had to buy parts that did not come with the dishwasher.
2023年1月11日
The sales representative Devon did an incredible job.
The sales representative Devon did an incredible job of understanding my needs and was able to find all the appliances I was looking for. He took the time and patience with me.
2023年1月6日
Great customer service
Great customer service.
Short time between purchase and delivery.
Good selection.
2023年1月3日
We had a great experience coming into…awesome experience
We had a great experience coming into your showroom. We had the pleasure of meeting Adam and he went over and above customer service! He was extremely knowledgeable about all the particular appliances we were looking for and our experience was great!
2022年12月29日
I had an excellent professionnal and…
I had an excellent professionnal and quick service. VISHMA was excellent and to the point. Very polite. I am delighted
2023年1月7日
自発的なレビュー
Always a pleasure shopping here
My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying.
This was my second purchase with CAS and I would not hesitate to go back to them if I am in need of any other Household appliance(s), or to recommend CAS to friends and Family.
2022年12月24日
Very helpful
2022年12月29日
Appliance prices are competitive with…
Appliance prices are competitive with big box retailers. Professional and friendly environment.
Since CAS doesn’t own the delivery service, they cannot match big box delivery prices during Boxing week promotions.
Overall a good experience.
2022年12月29日
Great price!
Persis gave me the best price and was even able to fit me in for an earlier delivery
2022年12月28日
Boxing Day sale
Wait time to make our purchase with the salesperson was unexceptionable. We came back 1.5 hours later and we still had to wait wait for about 20 minutes before we could do the paperwork
2022年12月26日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very bad experience with the extended…
Very bad experience with the extended guarantee service provider for my washer.
I was provided with a claim number to use with the assigned repair provider, but they never contacted them with it. Upon my request for a prof of submission they refused and now I am stuck between the extended guarantee provider and the technicians.
When calling CAS customer service for assistance, I was advised that they cannot help, neither an escalation is available. Very frustrating ... Service is paid but no accountability for it...
..........
The below CAS response , is in confirmation with my review.
They are hiding behind 3d party provider without a care for the client.
I payd CAS and expecting at least a support with the bad experiance from their subcontractor ...
2022年12月29日
自発的なレビュー
Canadian Appliance Source - Windsor からの回答
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Kindly know that the extended warranty is not from CAS.
W3 Solutions is the one who is responsible for the extended warranty and you may kindly contact them directly for further information.
Kind regards,
H.A
CAS
To be honest it hasn’t been a good…
To be honest it hasn’t been a good experience from the start, we were in there for two hours trying to get the flex credit and we ended up purchasing the washing machine cash and then I got told I’ll get my washer Saturday and I was expecting it by then , then a sales man canceled that delivery date and now it’s Wednesday December 28th disappointing!!!!!
2022年12月15日
Canadian Appliance Source - Windsor からの回答
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, the delivery company was closed on Dec 24th thus it would not have possible on Saturday.
Currently, the delivery is scheduled for tomorrow Dec 28th.
By today afternoon, you will receive a phone call and an email to inform you about the 4-hour delivery time window.
If ever the time window does not work for you, kindly contact our Customer Care Team at 1-833-227-0500 to reschedule the same.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
We were entertained by a very good…
We were entertained by a very good salesman. Adam was very accommodating. He said, he will call when the item is ready.
2022年12月19日
We were able to do our total business…
We were able to do our total business of ordering our new stove over the phone saving us a long trip to your Windsor location which was really convenient for us. Thanks.
2022年12月23日
Great sales staff
Great sales staff that helped each other help me find the best product for my needs. From ordering assistance to pick up and advice given to us from staff member that completed the sale, our experience was excellent from start to finish. Great price too.
2022年12月18日
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