Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The sales person very helpful and professional in providing us with all we needed to complete our purchase. The delivery people........"VERY PROFESTIONAL AND HELPFUL IN REMOVING THE OLD WASHER THAT... もっと見る
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Our sales person Mannu Shahpuri was extremely helpful in identifying the particular size/type of freezer that was appropriate for our granddaughter based on their needs. We agreed on a price that was... もっと見る
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Delivery drivers spoke in their language. Connected the hoses incorrectly Hot to cold Cold to hot Spent the next morning trying to figure out what was wrong Washing machine drainage hose was too... もっと見る
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企業情報
Canadian Appliance Source - Winnipeg North について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
1530 Regent Ave W, R2C3B4, Winnipeg, MB, カナダ
- 2042014180
4.5
優良
122件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best service that we have had in the…
Best service that we have had in the last 20 years Deserves 10 stars!
2026年6月27日
Canadian Appliance Source - Winnipeg North からの回答
Hi Don,
Thank you for your incredible review and for choosing CAS! We're delighted to hear you had such an outstanding experience with our team. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Easy and great price
Easy process, good price, free delivery, delivery people were fantastic
2026年6月17日
Canadian Appliance Source - Winnipeg North からの回答
Hi Robert,
Thank you for your great review! We’re happy to hear the process was easy, the pricing was good, and the delivery team provided fantastic service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great service
Great service, knowledgeable about product and timely delivery - would highly recommend.
2026年6月24日
Canadian Appliance Source - Winnipeg North からの回答
Hi Madeleine,
Thank you for your kind review! We’re happy to hear you received great service, helpful product knowledge, and timely delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Manny was super helpful.
Manny was super helpful in choosing a full suite of new appliances for our new house. He helped us choose each appliance based on our specific needs, searched for the best price, and kept in touch while we awaited delivery approval from our builder. Such a positive experience.
2026年6月20日
Canadian Appliance Source - Winnipeg North からの回答
Hi Teresa,
Thank you for your wonderful review! We're thrilled to hear Manny was able to help you select the perfect appliance package for your new home and provide attentive support throughout the process. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
great service
2026年6月4日
Canadian Appliance Source - Winnipeg North からの回答
Hi,
Thank you for your review and for choosing CAS! We're pleased to hear you received great service. Thank you for choosing CAS. We look forward to serving you again and would appreciate your recommendation to family and friends.
CAS
Canadian Appliance Source - Winnipeg North からの回答
Hi Amr,
Thank you for your kind words and for choosing CAS! We're delighted to hear you were happy with both our pricing and service. We truly appreciate your business and look forward to helping you again in the future. Please keep us in mind for your next appliance purchase and recommend CAS to your family and friends!
CAS
Canadian Appliance Source - Winnipeg North からの回答
Hi Rob,
Thank you for choosing CAS and for your kind feedback! We're happy to hear you felt welcomed when visiting our store. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
No issues....
2026年6月3日
Canadian Appliance Source - Winnipeg North からの回答
Hi,
Thank you for choosing CAS and for your feedback! We're glad to hear everything went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
They were great
They were great. The service was excellent and staff extremely easy to deal with
2026年6月14日
Canadian Appliance Source - Winnipeg North からの回答
Hi Steve,
Thank you for your kind feedback! We’re glad to hear you had a great experience and found our staff easy to deal with and the service excellent. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Canadian Appliance Source - Winnipeg North からの回答
Hi,
Thanks for letting us know you were supported!
CAS
The delivery guys were very polite and…
The delivery guys were very polite and helpful. When hauling my other fridge, they did with no problem.
2026年6月2日
Canadian Appliance Source - Winnipeg North からの回答
Hi Jessica,
Thank you for your kind review! We're glad to hear our delivery team was polite, helpful, and handled your old fridge removal with no issues. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
The pricing was very competitive
The pricing was very competitive. The salesman I had was very knowledgeable. No pressure!
2026年5月26日
Canadian Appliance Source - Winnipeg North からの回答
Hi Val,
Thank you for your review! We're happy to hear you found our pricing competitive and that our sales team provided knowledgeable, no-pressure service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Fast delivery and everything went smoothly from beginning to end
From the time I placed the order online to a completed delivery was only about 2.5 days. About 15 mins after placing the order I got a call to confirm delivery date which was only a couple days away.
The guys delivered and installed the appliances (3 in total) in about an hour from start to pulling away and that includes removing the old stuff from a basement and kitchen.
Was really impressed with how well everything went.
Also the new appliances are all working great so far and it's been a few weeks since delivery.
2026年5月20日
Canadian Appliance Source - Winnipeg North からの回答
Hi Draekz,
Thank you for choosing CAS and for your detailed feedback! We're thrilled to hear your order process and delivery were quick, smooth, and efficient, and that our team handled installation and removal with care. It's also great to know your new appliances are working well.
We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Canadian Appliance Source - Winnipeg North からの回答
Hi Elaine,
Thank you for choosing CAS! We're glad to hear your delivery arrived right on time. We appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Great customer service
Great customer service! Terrific price. Delivery of the product was great.
2026年4月30日
Canadian Appliance Source - Winnipeg North からの回答
Hi Kurt,
Thank you for your great feedback! We’re glad to hear you were happy with the customer service, pricing, and delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
I am extremely disappointed with…
I am extremely disappointed with Canadian Appliance Source. I purchased a specific gas stove at an agreed price, only to have a completely different model delivered. When I contacted them, instead of taking responsibility or trying to make things right, I was met with excuses and zero accountability.
One representative even admitted that “our lines were crossed,” which clearly indicates an error on their end — yet no one was willing to properly acknowledge it or offer a reasonable solution. I spent THREE DAYS trying to get in touch with someone who could actually help, only to be passed around and ignored.
When I was finally transferred to customer service, I asked to speak to a manager and was told they do not provide managers’ names and that I had to go online and fill out an exchange request form myself. When I asked how I was supposed to cook for the next 3–4 days, especially since this happened on a Saturday of a long weekend, I was essentially told nothing could be done because “that’s the policy.”
Selling one product, delivering another, refusing to properly address the mistake, blocking access to management, and leaving a customer without a working stove over a long weekend is completely unacceptable. Mistakes happen, but how a company handles them matters — and Canadian Appliance Source failed miserably in both customer service and accountability.
I would not recommend them based on this experience. If you value honesty, responsibility, and customer care, think twice before buying here.
2026年5月15日
Canadian Appliance Source - Winnipeg North からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and disappointing this situation has been. We sincerely apologize for the inconvenience caused.
To have the matter properly reviewed, please complete the return/exchange request form or reach out directly to aftersales@caslp.ca with your order details so the appropriate team can assist further.
Sincerely,
CAS
Very helpful sales staff
Very helpful sales staff. The whole experience from purchase to delivery was very smooth and efficient. Will definitely purchase again in the future.
2026年4月30日
Canadian Appliance Source - Winnipeg North からの回答
Hi John,
Thank you for your kind review and for choosing CAS. We’re glad our sales team made the experience smooth and efficient from purchase to delivery. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Excellent service
The salesperson in store was extremely helpful. Product was delivered the day after I ordered it. The delivery people were there within the alotted time window and were very careful with bringing in the new appliance and removing the old one.
2026年5月16日
Canadian Appliance Source - Winnipeg North からの回答
Hi Laurie,
Thank you for your kind feedback and for choosing CAS. We’re glad to hear our sales team was helpful and that your delivery was prompt, careful, and on schedule, including the removal of your old appliance. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Canadian Appliance Source - Winnipeg North からの回答
Hi Wayne,
We appreciate your positive feedback on our pricing, fast delivery, and follow-up. We're glad you had a great experience!
CAS
Canadian Appliance Source - Winnipeg North からの回答
Hi Gilles,
We're glad to hear you found our online ordering easy and delivery quick. Thank you for your feedback!
CAS
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