Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make su... もっと見る
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I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed t... もっと見る
We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... もっと見る
企業が回答しました
My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
当該企業による記述
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
連絡先
1715 NW 82 Avenue, 33126, Miami, FL, 米国
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
優良
1552件のレビュー
ネガティブなレビューの 82％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Your customer service can't answer a…
Your customer service can't answer a simple question. The reviews were correct, customer support is horrible.
2025年12月11日
Capillus からの回答
Hi Larysa,
We apologize for the confusion caused by the response you received from the Customer Care Team regarding your Capillus EyeLift! We wanted to provide some clarity on the current version of the EyeLift you have, and the buttons on the bottom.
The Eyelift has 2 buttons, an on\off button and an unlabeled button. The unlabeled button is non-functional; it is not used in the current version of the Eyelift. It is rigid, unmovable, and performs no function. It is an old legacy feature that is no longer used and will not be used in the future. At some point in the future, this button will no longer be available, but it is on the current Eyelifts.
We hope this clears things up; if you have any further questions, please don't hesitate to reach out to us.
Isis has your back!
My order had a mistake and I had been given incomplete information by another rep. I knew if I called Isis, she would take care of the problem and she did!...in fact she resolved a few issues with a pleasant and professional attitude about the whole thing and with a cheerful disposition. I walked away a happy customer!
2025年12月11日
Capillus からの回答
Thank you for your feedback! We’re happy to hear you had a great experience with our customer service team. We truly appreciate your support.
Very good customer service!
2025年12月11日
Capillus からの回答
Thank you for your feedback! We’re happy to hear you had a great experience with our customer service team. We truly appreciate your support.
Capillus からの回答
Hi Joe,
Thank you for taking the time to leave us a review! We're happy to hear that Isis was able to assist you with your request and purchase! She is very knowledgeable and we will be sure to pass this onto her.
Thank you for choosing Capillus, we look forward to your future with us.
I haven't used it yetI haven't used it yet. Good buying experience.
I haven't used it yet; I live in Chile and a friend will bring it to me at the end of the month. But the purchase experience has been very easy, and the after-sales support has been excellent. Isis has answered all my questions very kindly. I'd like to write a review in the future to evaluate the device itself.
2025年11月28日
Capillus からの回答
Thank you for sharing your experience! We’re glad to hear your purchase process was smooth and that Isis was able to support you with all your questions.
We appreciate your kind words and look forward to hearing your thoughts once you begin using your device.
Had an issue and the team provided great support
I had an issue with my Capillus Pro and Christina and her manager were so kind to let me exchange my cap. They also sent me some hair growth supplies and a led panel. Appreciate all the support received!!
2025年11月26日
Capillus からの回答
Thank you for sharing your experience! We’re so glad Christina and our team were able to help with your Capillus Pro exchange and ensure you were fully supported. We’re happy to hear the additional hair growth products and LED panel were helpful as well.
We truly appreciate your feedback and are always here if you need anything.
Have not received a product
Have not received a product. Have gotten several emails thanking me and wanting to know my experience but have not even gotten the product yet so I am unable to leave a positive review. Probably would not recommend.
2025年10月28日
Capillus からの回答
Hello Luke,
Thank you for sharing your experience! Upon searching our system for your order, I was unable to locate any orders associated with this email address.
If you placed an order with another email address, please feel free to reach out to our Customer Care Team with your order number for more information about it's delivery.
You can reach us at Support@capillus.com
Capillus からの回答
Hi Bill,
Thank you for your review! We’re happy to hear you had a great experience and that Karla was amazing. We appreciate you taking the time to share your feedback!
Capillus support team does a brilliant job
Products not used yet but the Capillus support team does a brilliant job. Big THANK YOU.
2025年11月21日
Capillus からの回答
Thank you so much for your review! We’re delighted to hear that our support team made a great impression. We appreciate the kind words and look forward to hearing how everything goes once you start using your products.
Thank you for choosing Capilllus!
Capillus からの回答
Hi Yasser, we appreciate the time you've taken to leave us a review. We're sorry to hear about the issue you are having with your device, and we want to ensure we resolve your issue.
Upon further investigation, our VIP agent had responded to your request with troubleshooting for your battery pack, as well as sent a follow-up message to check in with you, but she did not receive a response. If you are still having trouble with your device, please reach out to your agent, and she will continue to assist you.
Thank you!
Capillus からの回答
Thank you for your kind words! We’re glad to know you consistently receive timely, helpful support.
We truly appreciate your feedback and loyalty!
Customer service was great
Customer service was great. Won't know for a few months where the cap itself works.
2025年11月11日
Capillus からの回答
Thank you for sharing your feedback!
We’re glad to hear you had a great experience with our customer service team. Hair growth with laser therapy does take time, so we encourage you to stay consistent with your daily sessions, most users begin noticing visible results within 3 to 6 months.
We look forward to hearing about your progress!
The jury is still out for me
The jury is still out for me. I have faithfully used the Capillus Pro 1 for 5 months and I am not seeing much of a difference.
2025年11月11日
Capillus からの回答
Thank you! We’re happy to hear that our customer service team was prompt and able to resolve all your concerns.
We truly appreciate your support
The time to get my cap after payment…
The time to get my cap after payment was too slow and it was not shipped to my residence so I had to go pick it up.
2025年11月6日
Capillus からの回答
Hello Ross,
Thank you for your valued feedback on your delivery experience. We apologize that UPS was unable to reach you during their estimated delivery hours. Since the UPS driver was unable to reach you at home, instead of sending the order back to Capillus, they sent it to a near-by Access Point.
Given the investment in the products, we want to ensure they are safe every step from our warehouse, to your hands..or head.
Thank you for choosing Capillus and we are glad you are now able to use your new products!
Sales reps are always on top of things…
Sales reps are always on top of things and very helpful.
2025年11月4日
Capillus からの回答
Thank you for your kind words! We’re so glad to hear our sales team has been helpful and attentive.
We truly appreciate your feedback and support
Capillus からの回答
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with our support team.
Your satisfaction means a lot to us
Capillus is a great product.
Capillus is a great product.. I have Been using capillus for about 4 years now and have seen great results.
2025年10月6日
Great customer service!
2025年10月31日
Capillus からの回答
Thank you so much for the kind words! Capillus always strives to provide the top quality of service, and we're glad you could expereince that!
My battery died ( for the second time…
My battery died ( for the second time ), and the rep aided me thru the process of once again getting a new one...Shipped quickly, and already used it today.
2025年10月31日
Capillus からの回答
Thanks for sharing your experience! We’re glad we could help you get a replacement battery quickly so you could get back to using your device without delay.
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