Capillus レビュー 1,551

I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed the company’s return instructions, but customer service continues to say the item was never received and that it is in the post office's hands, and nothing can be done. USPS will not help me because they have proof of delivery. This dispute has been ongoing since November and remains unresolved.

I had a question about my under eye device and it was answered in a timely fashion, the question was addressed and Christina was professional, personable and helpful. My customer service experience with Capillus was exceptional.

Support staff were so helpful even calling me back with a wonderful offer. They are the best and so thoughtful!

Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make sure my credit was issued.

She is a great representative for your company!!!

Very helpful & gave great advise on which product to purchase.

My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!

We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly appreciated the response

Responsive, informative and friendly.

I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuinely caring and attentive to my concern about getting my Capillus Laser Cap up and running as soon as possible.

I’m happy to share that I received it yesterday, and it’s working perfectly. Isis exceeded my expectations with her professionalism and dedication to helping me resolve the issue quickly. I truly appreciate the outstanding level of service she provided—thank you!

Very easy to communicate with via email.
Very supportive customer service.
Simple to understand "what to do next" instructions
Had repaired product back quickly

The Capillus Red Therapy hat has helped my hair retention in the past so I have high hopes for the help that the new cap may give. I had to work a bit to get a human response to my questions, like searching for the numbers, scheduling and waiting for a reply. Eventually Isis contacted me and was very helpful.
Upon receipt of the devise, I had to use a QR code to get the manual. I prefer a paper manual and have requested that and will wait. Consequently, without a manual, I wondered if there were some new instructions about use. I was surprised that no paper manual or any paperwork accompanied the device. In addition, the instructions of how to reply to the warranty registration did not work. I called and learned that I need to go to the Capillus website to finish it so I will do that. I feel that the company is depending too much on assuming all customers are highly tech savvy. I feel the company could be more customer friendly by being more accessible with human response and with paperwork.

outstanding customer interaction, quick, professional, friendly, an asset to your team

Yeli got right back to me with answer to my question.

Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.

I was provided all info I neeeded to upgrade

Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so mainly with call our USA number / turn it off and on again... not helpful. They finally just said the battery isn't under warranty buy a new one by calling the US number, no information on cost or link. So all in all if you live anywhere but the USA definitely Do Not Buy any of their products. And even if you do live in the USA still spend your money on something that doesn't die after 18 months. Truly awful

Good company to deal with. Bought the hat with face mask. Face mask had an issue. Capillus had me send it back at their expense and immediately replaced it. Thank you.

Yeli was great, so informative and helpful, thank you Yeli!

Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.