My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... ãã£ãšèŠã
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Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... ãã£ãšèŠã
Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... ãã£ãšèŠã
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There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... ãã£ãšèŠã
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For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.
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4.3
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Chloe who dealt with us was extremely
Chloe who dealt with us was extremely helpful and pleasant. Both the key safe and pendant arrived within 24 hours.
2025幎1æ27æ¥
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Carelink24 ããã®åç
Hello,
Thank you for taking the time to leave a review, and for your lovely feedback. I have passed this on to Chloe, who will be pleased to hear it.
I am glad that she was able to guide you through the initial process and help you choose the most suitable plan for you in such a pleasant manner.
If you require any further assistance, please do not hesitate to reach out.
Kind regards,
Alex
Very helpful.
2025幎1æ22æ¥
Carelink24 ããã®åç
Dear Hilary,
Thank you for your kind words.
We are pleased that you have found our service so helpful so far.
If you require any assistance, please do not hesitate to get in touch.
Kind regards,
Alex
The alarm was returned via Royal mailâŠ
The alarm was returned via Royal mail post signature on delivery on 11/01/25 as it was no longer required as father in law had been admitted to care home who have their own system. The alarm was never activated and we are still waiting for a full refund.
2025幎1æ7æ¥
Carelink24 ããã®åç
Hello,
Thank you for taking the time to leave a review.
Sadly, we have not received any correspondence from yourself regarding a wish to cancel the order and were unaware that this had been returned as we have not provided any label for you to return it to us with, nor has any equipment been returned.
I have arranged for a member of our Customer Relations Team to contact you as they will need to discuss the cancellation of the order and the location of your equipment. If you obtained proof of postage upon return, please have this available so we can take this up with the Royal Mail.
In the meantime, please do not hesitate to get back in touch if you require anything further.
Kind regards,
Alex
Online order
Very easy to order online and arrived the next day. Easy to install. Only reason I have not given it 5 stars is that when I had to phone because I hadn't received confirmation that the users details had been registered I spent a long time on hold. The person I spoke to promised to call me back the following day and didn't resulting in me having to call again and was on hold for some time again. Have yet to test the personal alarm so can't comment on the service provided in the event of an emergency.
2025幎1æ9æ¥
Carelink24 ããã®åç
Hello,
Thank you for taking the time to leave a review.
I apologise that you had to spend some time on hold while calling for confirmation that the details were registered. We occasionally experience unusually high call volumes which can affect wait time; however, we are continuously working to keep wait times to a minimum.
I am pleased you have found both the order and installation processes to be straightforward.
If you have any further queries, please do not hesitate to get in touch.
Kind regards,
Alex
Great communication item was explainedâŠ
Great communication item was explained very good prompt delivery highly recommend
2025幎1æ16æ¥
Carelink24 ããã®åç
Dear Julie,
Thank you for taking the time to leave a review and for your kind words.
I am glad the advisor was able to explaining how the product worked in a clear manner and that it was delivered swiftly.
If you have any further queries, please do not hesitate to get back in touch.
Kind regards,
Alex
The operatives were helpful with directions
The operatives were helpful and friendly. Didn't rush their directions. Important for older people.
2025幎1æ2æ¥
Carelink24 ããã®åç
Dear Mrs Lower,
Thank you for for your lovely feedback.
I am so glad the advisors you have spoken to were friendly and able to guide you through the process at a pace at which you felt comfortable.
If you have any further queries or concerns, please do not hesitate to get back in touch.
Kind regards,
Alex
Extremely helpful service
My call was answered by Jeanette, who was very friendly and professional and helped with all my queries and put my mind at rest for my dad immediately.
2025幎1æ20æ¥
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Carelink24 ããã®åç
Dear Deborah,
Thank you for taking the time to leave a review and for your kind words. I have passed your feedback on to Jeanette, who will be pleased to hear it.
I am glad Jeanette was able to guide you through the process in a professional, approachable and informative manner. We pride ourselves on helping our customers and their loved ones achieve peace of mind, so I am glad Jeanette was able to give you this.
If you require any further assistance in the future, please do not hesitate to get back in touch.
Kind regards,
Alex
Far too many emails
Far too many emails sent after contact. It was established the back up battery was not charging & a new unit would be sent yet you continued to ask me to plug it in & do a test call. You sent a new unit, when we plugged it in it was faulty, when we spoke with an operator, we were told there was a known fault with some units as they had not been programmed correctly- surely you would have tested them if a fault was known about before sending them out.
All the operators were pleasant.
2025幎1æ14æ¥
Carelink24 ããã®åç
Dear Sue,
Thank you for taking the time to leave a review.
I do apologise that you have had some issues with the equipment but I can see has now been resolved. I have logged your feedback so this can be passed to the relevant departments for review.
If you have any further queries or concerns at all, please do not hesitate to get back in touch.
Kind regards,
Alex
I have not yet received anything yet soâŠ
I have not yet received anything yet so cannot give a correct review.
2024幎12æ28æ¥
Carelink24 ããã®åç
Dear Heather,
Thank you for taking the time to leave a review.
Unfortunately at the point of leaving this review, you had already contacted us to confirm receipt of our equipment and arranged to send it back as you had accidentally ordered from the wrong carelink provider.
I believe this review may have also been intended for the other company too.
Kind regards,
Alex
Really easy to set up
Really easy to set up. No fuss. No phone point needed on digital option.
2025幎1æ13æ¥
Carelink24 ããã®åç
Hello,
Thank you for taking the time to leave a review.
We are very pleased to hear that you found the equipment so simple to install and use.
If you require any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Alex
Carelink are always helpful
Carelink are always helpful, efficient and how a care company should be.
2025幎1æ12æ¥
Carelink24 ããã®åç
Dear Elizabeth,
Thank you so much for your kind words.
We are pleased that we have been able to provide you the levels of care and helpful customer service that you deserve.
If you have any further queries in the future, please do not hesitate to get back in touch.
Kind regards,
Alex
Time-consuming WiFi set-up
Time-consuming set-up with no WiFi connection instructions.
As mobile network where my Dad lives is very poor, WiFi connection is essential. The sales lady couldn't tell me how it was done but said it would be easy.
Well it took around 2 hours to set up yesterday (on a Sunday). Maybe their customer services are quicker to get through to during the week. 20 minutes on hold to customer services and multiple calls to get things set up and clarify a few issues.
The fall alarm when dropped from height does not register a fall as it supposedly can tell the difference between the unit being dropped and when worn on the wrist. I did another test and slapped my arm down on the floor and it did register. I'm not sure I would trust it if worn as a pendant.
When trying to test the system all the way to calling our emergency contacts, I was asked not to as the call centres were very busy.
So we are left just keeping our fingers crossed that the fall alarm will work and the call centre have the correct emergency call numbers.
Not really the peace of mind we were hoping for at £120 per 3 months.
Receipt #1392-5961
2025幎1æ12æ¥
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Carelink24 ããã®åç
Dear Andrew,
Thank you for taking the time to leave a review and I apologise for the issues you have faced so far.
I have passed on your feedback to our Customer Relations Team, who will investigate the issues and contact you in due course.
In the meantime, we appreciate your patience while they look into this.
Kind regards,
Alex
Excellent communication and support
Excellent communication and instructions. Quick delivery and easy to install. The call handlers were efficient and helpful when we were doing our initial set up. Itâs given me peace of mind knowing that my lovely Mum is now wearing the pendant.
2024幎12æ22æ¥
Carelink24 ããã®åç
Dear Sharon,
Thank you so much for taking the time to leave a review and for your wonderful feedback.
We are so pleased to hear that you have found every step of the journey so far to your liking. We pride ourselves on providing peace of mind for our customers and their loved ones, so we are glad that we have been able to help achieve this for you and your mum.
If you have any further queries, please do not hesitate to get back in touch.
Kind regards,
Alex
Great product
This was so easy to set up with the help of a person called Sam. Sam was knowledgeable and efficient. We are really happy with the product and it gives my Mum confidence to live independently.
Sharon Bendall
2024幎12æ19æ¥
I did not receive the order but IâŠ
I did not receive the order but I called the next day to cancel the order. As of today no refund has been received. I have spoken to someone called Mark and Jenna who keeps asking me to return the equipment which did not arrive. Please arrange for my full refund to my account as soon as possible. I have now spoken to 3 different people with the same script "WE WILL REFUND THE MONEY ONCE THE EQUIPMENT HAS BEEN RETURNED"
I am now going to write a review on trust pilot. How long does it take to refund money direct to my card,
The equipment did not arrive at my address. I REPEAT THE EQUIPMENT DID NOT ARRIVE AT MY ADDRESS. PLEASE REFUND ME MY MONEY.
Thank you
2024幎12æ21æ¥
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Purchase of pendant alarm
I spoke to Carrie at Carelink24 who arranged the purchase of a pendant alarm for my mum. Carrie was knowledgeable and very helpful it was a pleasure talking to her and the pendant was ordered with ease.
2024幎12æ16æ¥
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Very efficient service
Very efficient service. Carelink arrived the next day as promised.
Special thanks to Harry who was very helpful
2024幎12æ9æ¥
Care Link took me home after majorâŠ
Care Link took me home after major surgery. They were promt and professional. I highly recommend Care Link
2024幎12æ8æ¥
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Telephone contact
Telephone contact was made ! All questions answered. Equipment arrived within 24 hrs ! I chose not to complete the form on line so a paper copy was sent ! All set up and ready to go within 5 days ! Excellent service although Next years direct debit is much much more ! Not sure if I will renew the contract !
2024幎11æ22æ¥
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