My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... ãã£ãšèŠã
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Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... ãã£ãšèŠã
Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... ãã£ãšèŠã
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There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... ãã£ãšèŠã
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For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.
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Excellent Service
Excellent service from the very first call. Everything explained in full detail. All questions answered, nothing too much trouble. First dealt with Drew who was very patient with all my questions and 'what ifs'. Spoke with my Mum who was happy to go ahead. Called back and spoke with Harry who was very polite efficient and helped guide me through the contract process. Awaiting delivery tomorrow ready to set up. Will give us peace of mind when we can't be there. Carol in Derby
2024幎2æ27æ¥
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Carelink24 ããã®åç
Hi Fiona,
Thanks for taking the time to leave a review. We're pleased to hear that Drew and Harry could assist you and that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Disappointing Service
We ordered a key-safe on Friday, 09/02 which arrived promptly the next day, Saturday, but was obviously a second-hand used key-safe as had no box/packaging and no manual. Telephoned Carelink on Monday,12/02 and then emailed photos which Maranda advised she would pass to her line-manager. On Tuesday, re-contacted Maranda who emailed the same response so on Wednesday 14/02, as had heard nothing from the 'line-manager, I rang as we needed key-safe urgently for my son's Carers. Spoke to Kiera, who refused to give me the name or email for the line manager (why??) but then took advice and sent a replacement (NEW) key-safe which arrived on 15/02 - a week later than original order date. Unhelpfully it was sent to my son's address unlike the original one which I had sent to my address as my son is only able to answer the door with very great difficulty.
This has been a disappointing experience: Carelink employees seem to worry more about protecting colleagues than giving customers a decent service. and do not put their brains in gear re addresses, etc.
2024幎2æ9æ¥
Carelink24 ããã®åç
Hello Margaret,
Thank you for providing so comprehensive an account of your experience with our Service and for taking the time to share your thoughts.
I am sorry to hear that you are dissatisfied with a recent Keysafe order that you made. Please rest assured that a full log of your comments has been created and shared with our Senior Management for further review.
Best wishes,
Ash
Carelink24 ããã®åç
Hi Patricia,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Very helpful on the phone and speedyâŠ
Very helpful on the phone and speedy delivery
2024幎1æ25æ¥
Carelink24 ããã®åç
Hello Jean,
Thank you for taking the time to leave a review. We are pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Carelink alarm unit and pendant
Quick delivery of the product, a couple of teething problems whereby the unit kept raising the alarm. New replacement pendant was quickly replaced. Still a problem, complete new alarm unit sent through quickly and now no problems. All staff we spoke to where friendly and efficient.
2024幎1æ22æ¥
Carelink24 ããã®åç
Hello Tracy,
Thank you for taking the time to leave a review. We apologise that your initial alarm did not match the high standards we strive to achieve, but are pleased to hear that the problem could be resolved and that you are now happy with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Fall alarm
Carelink sales very helpful, answered all my questions. Alarm arrived day after and call team helped us to set up for mum. Definitely recommend
2024幎2æ5æ¥
Carelink24 ããã®åç
Hello Mrs Hardman,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Carelink24 ããã®åç
Hello James,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
My wife and I have only being usingâŠ
My wife and I have only being using this service for two weeks and my wife has made several false calls whilst wearing the button on her wrist, she now has it as a necklace but the polite response we get from the call centre is exceptional, I'm assuming we are not the only ones doing it, but it must be annoying for them.
2024幎1æ3æ¥
Carelink24 ããã®åç
Hello Mr Perman,
Thank you for taking the time to leave a review. We want to reassure you that our team understand that accidental calls happen, and that we are always glad to hear that you and your wife are okay.
We hope the necklace wearing option will help reduce the false activations, but please don't hesitate to let us know if we can be of further assistance. Our team are always available to support you if needed.
Kind regards,
Carelink24
Great experience from start to finish.
From the first contact when I ordered by phone to the 4 x testing the system everyone I spoke to was really nice. The set up process was easy and the overall experience left me very satisfied. I am comforted that my 89 tear old mum is much safer in her home.
2024幎1æ11æ¥
Carelink24 ããã®åç
Hello Nigel,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and have had a positive experience.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Great Service from this provider.
My father-in-law and mother-in-law have used Carelink24 for approximately 4 years. The service on the whole has been very good. When the father-in-law died we kept the conract and equipment for the mother-in-law. The change over was easy and the service was great. She is now in a home unfortunately. We would recommend this firm.
2024幎1æ9æ¥
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Carelink24 ããã®åç
Hello Chris,
Thank you for your review today and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been unhappy with your experience with the cancellation of the account. Please be advised that I have sent you a private message in the hopes of remedying the situation.
Best wishes,
Ash
Carelink24 gives Peace of Mind
Since having a Carelink alarm at my parentsâ home, I have had peace of mind that if they have a medical emergency, I will be contacted and can go and help them. When my father fell in the garden and broke his hip, Carelink called me to say that heâd pushed his alarm and was not responding. Once at my parents house, I stayed in the garden with my father, while my mother was talking to Carelink, who reassured her whilst they called an ambulance for my father. Now my mother is on her own, I know she can call for help if need be, as she can push her alarm. My mother is elderly and has a brain tumour. When her phone system was updated to digital, Carelink were very helpful in advising me about an alarm base which will work in a power outage and suits the new digital system. I have ordered one today, and again feel that my mother is being looked after when she needs help. Thank you Carelink 24!
2024幎1æ2æ¥
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Carelink24 ããã®åç
Hello Janine,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it has provided you with peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Careline365
Staff very helpful
2023幎12æ14æ¥
Carelink24 ããã®åç
Hello Adele,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Careline365
The young lady was really helpful andâŠ
The young lady was really helpful and supportive helping me make up my mind as to the best solution for my mother. It was quick and simple to follow.
2023幎12æ19æ¥
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Carelink24 ããã®åç
Hello Yvonne,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Careline365
Prompt delivery. Compact unit with easy to follow instructions on how to setup. Useful information leaflet with unit
Prompt delivery
2023幎11æ27æ¥
Carelink24 ããã®åç
Hello David,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Fast efficient service
Good professional experience, easy to set up, nothing too much trouble when asked something. I only cancelled my service because I no longer need it. I would recommend this company for anyone who lives alone.
2023幎11æ23æ¥
Carelink24 ããã®åç
Hello Mrs Richardson,
Thank you for taking the time to leave a review. We are pleased to hear that you were satisfied with the service.
We wish you all the best for the future.
Kind regards,
Carelink24
Great equipment and fast delivery
2023幎11æ21æ¥
Carelink24 ããã®åç
Hello Daniel,
Thank you for taking the time to leave a review. We are pleased to hear that you are pleased with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Excellent advice
Adviser on the phone was very helpful and knowledgeable. He gave a very good explanation of how the alarm system works and of the different types of systems available. The alarm itself was very easy to set up and to test.
2023幎10æ26æ¥
Carelink24 ããã®åç
Hello Steve,
Thank you for your review.
We are pleased to hear that our adviser was able to assist with your enquiries, and that you are satisfied with the service.
Rest assured that our team are always on hand to provide support when needed.
Kind regards,
Carelink24
The first carelink box you sent didnâtâŠ
The first carelink box you sent didnât work and I wouldnât connect with the pendant. Another box came yesterday and still wonât work with the pendant so waiting for a new pendant to arrive. My mum really needs this to be working!
2023幎10æ27æ¥
Carelink24 ããã®åç
Hello Kerry,
Thank you for your review and for leaving your feedback on the Service.
We are sorry to hear that you have experienced an unusual amount of trouble in getting the equipment to function at present. Please rest assured that a senior member of the Department responsible for the matter has been alerted and will conduct an appropriate investigation into the issues faced.
Best Wishes,
Cordelia
Excellent first impressions
My elderly aunt had only had the alarm for 2 days when she fell. Instant response. Carelink24 called paramedics and she was taken to hospital. Also phoned my brother and myself to inform us of situation, as we live a long way from her. First impressions very good
2023幎10æ26æ¥
Carelink24 ããã®åç
Hello Robert,
Thank you for your review. We hope your aunt is recovering well and are pleased to hear that our service was of assistance.
Rest assured that our team are always on hand to provide the same level of support when help is needed.
Kind regards,
Carelink24
Easy to install
Easy to install. Peace of mind when I go out and my husband is on his own. I know that there is someone available at all times.
2023幎10æ9æ¥
Carelink24 ããã®åç
Hello Mary,
Thank you for your review. We are pleased to hear that our service is providing you with peace of mind. Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
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