Carpetright Limited - Andover レビュー 226

Very good and attentive service, most helpful thank you.

Easy to search for product, and easy to order, kept informed of order process.

A very helpful lady called Lisa gave great customer service

Manager showed keen interest to make sure our needs were addressed. Staff cheerful and helpful.

Helpful in store
Professional survey
Pleasant and helpful sales person

Lisa was very helpful, knowledgeable and friendly.
Fab experience

Excellent staff service. Great advice. Thank you.

From choosing a carpet to fitting everything was handled in a helpful and efficient manner. Well done to everyone at the Andover branch.

Quick and efficient measuring service and Lisa who booked everything in for me couldn’t be more helpful to get all the stock in and laid in time for our quick moving date

Very helpful staff. Good information to help with the correct carpet for my stairs.

Super fast, clean, polite, did a great job

very easy to choose, and expertly guided by an experienced Sales Adviser; very honest in her opinion of what would be suitable for our needs.
Quoting process, order process, fitting and delivery was seamless. In fact the stock arrived earlier than expected and it was fitted over a weekend!

Simon was very helpful. The young girl was very helpful too. They didn’t make me think that I was a pain to serve me. 10. Out of 10.Well done Andover.

really quick turnaround for survey, fittings booked for a month later. Very happy with the service so far.

The Sales Adviser at your Store was very helpful and today the Carpet Fitter was very good.

The young girl that helped can’t remember her name was very helpful and did her best to to help within the budget we had

Experience in Andover store when ordering was good. Person was helpful and we received an installation date we wanted. However, from that point, it went downhill.

The person who measured up got one of the rooms wrong. This meant we were left without a carpet in our lounge just before Christmas. They arranged for it to be sorted a week later but the fitter then had to rearrange that. It was eventually fitted

We also had bathroom vinyl laid plus the hallway and stairs done.

The hallway had a unsightly join. The stairs had a cut away piece which was glued on but came away when we hoovered it. The bathroom vinyl had a cut in it which the fitter tried to hide. The lounge had a ripple in it plus they did not level a step so we were left with a dip in the floor.

To put this right took huge effort on our part. A visit from the store manager where he agreed it was unacceptable and eventually, after chasing, most areas were put right.

However, we had to pay ourselves for the step to be levelled. And the hall carpet now had 2 joins where the fitter has tried to get away with it again.

We now cannot be bothered to keep on at a brand that obviously has no care for its customers once you have handed over your money.

Avoid at all costs.

Nice carpet and good fitting, but it was delayed as the carpet was delivered to the wrong store!

Very helpfull and showed me better options