Couldnât recommend Ella enough sheâs been brilliant from start to finish. It wasnât the easiest getting our new Ranger sorted but Ella stuck with it the whole way, constantly chasing things... ãã£ãšèŠã
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Jamie at Carwow Leasey was great. Another supplier let us down, but he managed to get me a last minute deal on exactly the car I wanted for a great price. Process was smooth, fast, and flawless.... ãã£ãšèŠã
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Max was awesome and helped me navigate through the entire process from beginning to end. When delays came up on the finance-provider side, Drivalia, he was transparent and did his best to chase things... ãã£ãšèŠã
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My first time leasing! Carwow have been extremely helpful and professional. Ralph has been especially helpful sourcing my car very quickly 4 months quicker than i was quoted by the main dealer.
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4.7
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Dreadful service
Awful experience from start to finish. Ordered a car at the start of April for delivery at the end of May. Fortnightly updates were fine until closer to delivery date when it was suddenly put back a week. Then another. When I called to query this, I was then told it had been pushed back until the end of June (which I wouldn't have known for another 2 weeks if I hadn't asked) Spoke to Jamie and requested more regular updates, received nothing until I called again, only to be told it would be an extra 3 weeks. After cancelling my order due to unacceptable changes in the delivery timescale (last date was 8 weeks late and still was an estimate) I called again to confirm receipt of the cancellation, only to be asked if I would go for a different car which really felt like adding insult to injury.
Would recommend avoiding this company to avoid disappointment.
2026幎6æ23æ¥
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Carwow Leasey ããã®åç
Hi,
Thank you for taking the time to share your feedback.
Weâre very sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to experience repeated changes to the estimated delivery date, particularly when you were not kept informed proactively and had to contact us for updates.
While delivery times can sometimes change due to factors outside of our control, we appreciate that clearer and more regular communication would have made for a much better experience. We're also sorry to hear that, after deciding to cancel your order, our follow-up left you feeling further frustrated.
Thank you for sharing your experience. Your feedback will be passed on to the team as we continue working to improve communication and the overall customer experience throughout the leasing journey.
Kind regards,
Barbara at Carwow Leasey
Fantastic experience
Fantastic experience from start to finish. Jamie Lowe was extremely helpful throughout the whole process, from my initial enquiry right through to the delivery of my Skoda Enyaq. Communication was excellent, everything was clearly explained, and the process was smooth and hassle-free. Jamie kept me updated at every stage and was always quick to answer any questions I had. I'd definitely recommend CarWow Leasey and wouldn't hesitate to use them again in the future. Thanks again, Jamie!
2026幎6æ23æ¥
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Carwow Leasey ããã®åç
Hi Keiran,
Thank you for your fantastic feedback.
Weâre really pleased to hear you had such a smooth, hassle-free experience from start to finish and that Jamie was able to support you throughout the whole process. Itâs great to know communication was clear, timely, and that you felt well informed at every stage right through to delivery of your Skoda Enyaq.
We really appreciate your recommendation and your kind words, and weâll be sure to pass your thanks on to Jamie. We look forward to helping you again in the future.
Kind regards,
Barbara at Carwow Leasey
My first time leasing a car and theâŠ
My first time leasing a car and the whole process was excellent throughout, kept informed and helpful communication from my initial call with maxwell to delivery of the car was superb.
I would recommend carwow and use them again. Thanks
2026幎6æ16æ¥
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Carwow Leasey ããã®åç
Hi Anthony,
Thank you for your great feedback.
Weâre really pleased to hear your first leasing experience went so well and that Maxwell was able to support you with clear, helpful communication from your initial call right through to delivery.
We really appreciate your recommendation and your intention to use Carwow again in the future. We hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Excellent service from Jamie Lowe andâŠ
Excellent service from Jamie Lowe and his colleagues. Truthful, accurate and detailed advice, and a great price. Also very responsive to calls and emails especially considering it was over a bank holiday. 5 Stars!
2026幎6æ17æ¥
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Carwow Leasey ããã®åç
Hi James,
Thank you for your excellent feedback.
Weâre really pleased to hear you received truthful, accurate and detailed advice from Jamie Lowe and his colleagues, and that you felt well supported throughout the process. Itâs great to know they were also responsive, even over a bank holiday, and helped secure a great price for you.
We really appreciate your 5-star review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Calum was great to deal with
Calum was great to deal with. The wider team kept us informed at all stages of the process. Highly recommend Car Wow
2026幎6æ22æ¥
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Carwow Leasey ããã®åç
Hi James,
Thank you for your great feedback.
Weâre really pleased to hear Calum was great to deal with and that the wider team kept you well informed throughout the process. Itâs great to know everything went smoothly for you.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Alana was fantastic all the way throughâŠ
Alana was fantastic all the way through and explained everything perfectly
2026幎6æ16æ¥
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Carwow Leasey ããã®åç
Hi Richard,
Thank you for your great feedback.
Weâre really pleased to hear that Alana supported you throughout the process and took the time to explain everything clearly. Itâs great to know you had a positive experience from start to finish.
We really appreciate you taking the time to share your review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Great experience
After taking out the lease the delivery of the car went smoothly. Very professional from the off and during the wait I was kept up to date with what was going on.
Delivery of the car in the end was 2 weeks before the estimated date. All in all a very happy customer. I will definitely be using car wow leasey again in the future.
2026幎6æ15æ¥
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Carwow Leasey ããã®åç
Hi Justin,
Thank you for your great feedback.
Weâre really pleased to hear the whole process went smoothly for you and that you were kept well informed throughout. Itâs great to know your car arrived even earlier than expected.
We really appreciate your kind words and your intention to use Carwow Leasey again in the future. Enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Straight forward process and greatâŠ
Straight forward process and great people to order from
2026幎6æ11æ¥
Carwow Leasey ããã®åç
Hi Palmer,
Thank you for your great feedback.
Weâre really pleased to hear you found the process straightforward and had a positive experience with the team throughout your order.
We really appreciate you taking the time to leave a review and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
First rate service
First rate service from initial contact right through to delivery of our new car.Simon could not have been more helpful and went out of his way to answer any question that I had.
2026幎6æ11æ¥
Carwow Leasey ããã®åç
Hi Willie,
Thank you for your kind feedback.
Weâre really pleased to hear that Simon was so helpful throughout your leasing journey and that he was able to answer all your questions and support you from start to finish. Itâs great to know you had such a positive experience.
We really appreciate you taking the time to share this and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
A straightforward and simple service
A straightforward and simple service - they found me the car I wanted for a decent price and delivered it within six weeks. In that sense i couldnât ask for more.
My one gripe is with the online portal, which is not fit for purpose. Info is incomplete and out of date. Messages between me and the Leasey team are not archived in the âmessagesâ tab. Uploading documents is difficult and reading them once uploaded is more or less impossible.
The staff seem to know this and donât really use it, but Leaseyâs good service would be even better if they sorted this one issue out.
2026幎6æ18æ¥
Carwow Leasey ããã®åç
Hi Phillip,
Thank you for taking the time to share your feedback.
Weâre really pleased to hear you found the service straightforward and that we were able to source the car you wanted at a good price, delivered within six weeks.
We also appreciate your comments regarding the online portal. Weâre sorry to hear you found it difficult to use and that information and messaging were not as clear or up to date as they should be. We understand how frustrating this can be and your feedback is really helpful as we continue to improve the platform.
Itâs great to hear that despite this, the team were able to support you well throughout the process. Thank you again for your review and we hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
Great service
Great communication, friendly and helpful. Overall our experience was virtually seamless.
2026幎6æ11æ¥
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Carwow Leasey ããã®åç
Hi Ian,
Thank you for your great feedback.
Weâre really pleased to hear you found the communication friendly and helpful, and that the whole experience was virtually seamless for you.
We really appreciate you taking the time to share your review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Very relaxed and friendly service
Very relaxed and friendly service. Very happy with the Carwow experience
2026幎6æ19æ¥
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Carwow Leasey ããã®åç
Hi,
Thank you for your great feedback.
Weâre really pleased to hear you had a relaxed and friendly experience and that youâre very happy with the service overall.
We really appreciate you taking the time to share this and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
I used Carlow Leasey as we as a coupleâŠ
I used Carlow Leasey as we as a couple have circumstances which make leasing difficult and their advertising statements claimed that with the issues present that there would be no problem getting finance for leasing
We have a current lease we have never missed a payment in 10 years of leasing affordability isnât an issue itâs the fact that we want a joint lease where finance is paid by me driving is done by my wife
We have been married for 36 years and I have always dealt with payments for all household bills
Iâm not a money launderer I donât have a driving license but can prove my id and happily show my financial dealings finance for cars gas to done with a full driving licence so why is it Iâve had 3 previous leases without a driving licence
It is terribly frustrating and stressful as my wife needs a car as she has mobility issues
2026幎6æ5æ¥
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Carwow Leasey ããã®åç
Hi Steve,
Thank you for taking the time to share your feedback.
Weâre really sorry to hear about the frustration and stress this situation has caused, especially given your personal circumstances and the importance of having a reliable vehicle for your wifeâs mobility needs.
We understand how disappointing it must feel when expectations around eligibility are not met, particularly when you have a strong and consistent history of lease payments over many years.
Lease applications are assessed by lenders based on their own criteria, which can include identity, driving licence requirements, and how the agreement is structured. Unfortunately, these requirements can vary between finance providers and may not always align with previous leasing experiences.
We appreciate how upsetting and inconvenient this has been for you, and your feedback will be shared with the team so we can continue working on improving clarity around eligibility and requirements at an earlier stage in the process.
Kind regards,
Barbara at Carwow Leasey
Great service from Carwow Leasey
Great service from Carwow Leasey. They kept me informed every step of the way with updates on the delivery date.
2026幎6æ10æ¥
Carwow Leasey ããã®åç
Hi Byron,
Thank you for your great feedback.
Weâre really pleased to hear you had a great experience with Carwow Leasey and that you were kept informed with regular updates throughout the process.
We really appreciate you taking the time to share this and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
12-week delivery nightmare, massive overcharging, and zero support. Avoid.
I used Carwow Leasey for a lease on a Vauxhall Frontera Electric, and the entire experience has been an absolute disaster. It began with a miserable 12-week delivery delay. Throughout those three months, the communication was non-existent. The delivery dates were constantly pushed back with zero proactive updates, leaving me completely in the dark and forcing me to scramble to arrange alternative transport out of my own pocket.
âWhen the vehicle finally arrived, the administration was a total mess. While my online portal clearly showed one agreed price, the actual contract came through with significant financial overcharges on both the initial upfront payment and the monthly rentals.
âI flagged this billing error immediately on the 5th of June and followed up repeatedly, but my communications were completely ignored. They allowed the overcharged Direct Debit to be taken from my account anyway. I have now been forced to trigger the Direct Debit Guarantee with my bank to claw my money back and file a formal joint complaint. Shocking company to deal with from start to finish
2026幎6æ18æ¥
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Carwow Leasey ããã®åç
Hi Rees,
Thank you for taking the time to share your feedback, and weâre very sorry to hear about your experience.
We understand how frustrating a long delivery delay, lack of updates, and any confusion around pricing and documentation would be, especially when it has led to inconvenience and additional costs on your side. This is not the standard of service we aim to provide.
We also take your concerns regarding the billing discrepancy and the handling of your follow-up seriously. We would always expect issues like this to be reviewed and resolved promptly.
Weâd like the opportunity to investigate this fully and ensure it is escalated to the relevant team. If you havenât already, please contact our support team directly with your details so we can look into this as a priority.
Kind regards,
Barbara at Carwow Leasey
Customer service was excellent
Customer service was excellent, nothing was too much trouble and answered all my questions efficiently and with a quick response. Denise and Lucy were especially friendly and helpful.
2026幎6æ16æ¥
Carwow Leasey ããã®åç
Hi Terri,
Thanks for your great feedback.
Weâre really pleased to hear you had such a positive experience and that the team was able to answer your questions quickly and efficiently throughout the process.
Weâll also make sure Denise and Lucy see your kind comments; theyâll really appreciate the recognition.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Helpful and professional service
Max was extremely helpful, he managed to secure the car I wanted, despite issues with availability. He guided me through the whole process and providing regular updated until delivery, checking in afterwards to ensure all had gone smoothly. Max was professional throughout and made it all so easy. I would have no hesitation on recommending Carwow Leasey.
2026幎6æ12æ¥
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Carwow Leasey ããã®åç
Hi,
Thank you for your great feedback.
Weâre really pleased to hear Max was able to secure the car you wanted and support you throughout the whole process, especially with the availability issues.
Itâs great to know he kept you updated regularly and checked in after delivery to make sure everything went smoothly.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Simon Butler went above and beyond toâŠ
Simon Butler went above and beyond to make sure I got exactly what I required. Thank you so much, Simon. Rebecca too was quick to respond and organise things. Great team!
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Carwow Leasey ããã®åç
Hi Luke,
Thank you for your great feedback.
Weâre really pleased to hear Simon went above and beyond to help you get exactly what you needed, and that Rebecca was quick to respond and keep things moving smoothly.
Itâs great to hear such positive comments about the team, and we really appreciate you taking the time to share this. We hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Excellent service. Straightforward easy process.
Straightforward process. Quotation online, specific questions re business lease answered on the phone. One person - Olivia Gardner (who responded straight away) looked after the application (and also who persevered until they could get hold of me). Found me a couple of options. Ordered exactly what I wanted. Cheapest price. Great service.
2026幎6æ17æ¥
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Carwow Leasey ããã®åç
Hi Jackie,
Thank you for your great feedback.
Weâre really pleased to hear you found the process straightforward and easy, and that Olivia was able to support you throughout, respond quickly, and help find the right options for you. Itâs also great to know she kept things moving and made the whole experience simple from start to finish.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Spot on from start to finish.
Spot on from start to finish with our first experience of using Carwow Leasing for a business contract. Would highly recommend. If you can, ask for Ralph Brubeck Hunt as your contact. He worked hard to secure a vehicle for us quickly.
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Carwow Leasey ããã®åç
Hi,
Thank you for your great feedback.
Weâre really pleased to hear your first experience with Carwow Leasing for a business contract was spot on from start to finish. Itâs great to know Ralph Brubeck Hunt worked hard to secure your vehicle quickly and supported you throughout the process.
We really appreciate your recommendation and hope you enjoy your new vehicle.
Kind regards,
Barbara at Carwow Leasey
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