Ich kann jedem nur raten, die Finger von diesem Online-Shop zu lassen. Ich habe dort eine HandyhÃŒlle bestellt (am 28.08.25), leider passte sie nicht, das lag allerdings an mir. Die HÃŒlle sollte in wen... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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Die Lieferzeit hat ÃŒber zwei Monate gedauert. Der Kundenservice lÀsst sich teilweise Wochen Zeit um zu antworten. Die Bitte nach einem Preisnachlass wurde stets ignoriert. Die HÃŒlle an sich sieht gu... ãã£ãšèŠã
Well I've read a lot of the reviews, but frankly was amazed there were so many 1* ratings. I received my case after about 2 weeks, a very good time frame considering it was customised. But the qua... ãã£ãšèŠã
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Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit d... ãã£ãšèŠã
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We at caseable produce your order just for you on demand. You can select one of our thousand designs or create your own design for your mobile device accessory.
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The case is very pretty and arrived onâŠ
The case is very pretty and arrived on time. To date it works great.
2023幎2æ26æ¥
caseable ããã®åç
Hi dear Georgia,
Thank you for your nice feedback on Trustpilot. â¥ð
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Never recieved case.
2022幎11æ27æ¥
caseable ããã®åç
Hi dear Tevita,
Thank you for your feedback on Trustpilot. I'm very sorry to hear that you still haven't received your case. I have looked at your order. Unfortunately, there was a system error at USPS when transferring your address data. The bug has been fixed at USPS.
I have just created a new order for you and sent the address data to USPS.
We will send you the new order number by email. As soon as the new delivery has been handed over to our shipping service provider, you will receive the new tracking number by email.
Please contact me as soon as the new delivery has arrived and if everything is ok.
I look forward to your feedback and wish you all the best.
Cover never arrived
Cover never arrived. Called customer service and was told to wait another week or so. Never arrived.
2022幎12æ19æ¥
caseable ããã®åç
Hello dear Chris,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I'm very sorry to hear that your case hasn't arrived to you yet. I will create a new order for you Â
We will email you the new order number. Once the new shipment has been transferred to our shipping provider, you will receive the new tracking number via email.
Please contact me once the new shipment has arrived and everything is in order.
I look forward to your reply and wish you all the best.
Best regards, Ilai
screen ordered and wasâŠ
screen ordered and was shattered...packing is very poor
no response when emailed you on it
2023幎1æ26æ¥
caseable ããã®åç
Hello dear Katherine,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your Screenprotector arrived defective. We will be happy to send you a new Screenprotector immediately.
Let me know briefly by email how we may proceed so that we can achieve the best possible for you and you receive your new Screenprotecor as soon as possible.
I look forward to your reply and wish you all the best.
Best regards, Ilai
You cannot reach anyone at Caseable except for email that gives you the same message everytime
I received the wrong delivery and not what I ordered. I have sent them copies of the email showing what I ordered and what they send me. I have looked up phone numbers and tried to contact them by phone to no avail. They should not be associated with Amazon.
2022幎12æ21æ¥
caseable ããã®åç
Hi Debbie,
we are very very sorry that you got the wrong product.
We would be more than happy to make things right for you.
Please send us a photo of the case that you received.
Thank you so much, we wish you a great day,Â
Lucy
Absolutely horrible service & still owe me product
Never received product or response from you after I sent MULTIPLE messages. Iâd give you 0 stars if that was an option. Advised QVC of my experience, I hope they never use you again.
2022幎11æ30æ¥
caseable ããã®åç
Hello dear Martinez,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your order never arrived. According to USPS, there was difficulty in transmitting your shipment.Â
I have just created a new order for you.
We will send you the new order number by e-mail. As soon as the new shipment has been handed over to our shipping service provider, you will receive the new tracking number by e-mail.
Please contact me as soon as the new delivery has arrived and everything is in order.
I look forward to your mail and wish you all the best.
Best regards, Ilai
caseable ããã®åç
Hi dear Rodney,
Thank you for your nice feedback on Trustpilot. â¥ð
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I ecvdnanoyher broken screenâŠscreen protector
I ecvdnanoyher broken screen protector!!!
2023幎2æ26æ¥
caseable ããã®åç
Hello dear Julie,
thank you very much for your openness.
Sorry for this inconvenience!
I just took another look at your order and your error and sent you a PM.
If you have any further questions, please feel free to PM me. :)
Best regards, Ilai
caseable ããã®åç
hi,
thanks for getting back to us! I am very sorry that you are not satisfied with the case. the camera hole needs to be aligned with the case, thatÂŽs the correct orientation of it.I am sorry thatÂŽs just how these cases get produced and sent because of the horizontal camera view, and meetings, movies...Your device is meant to be used mainly in horizontal / landscape format. Our smart case has a tri-fold stand design which prevents your tablet from falling down when watching a movie or making video calls. This function can only be used when the camera of the device is on the bottom of the case. We understand that you are used to other cases where the camera is on the upper side however our cases were designed to allow you to use all available functions.
DonÂŽt hesitate to contact me again if you will have any questions or issues.Thank you so much, we wish you a wonderful day. ð·
I never received my product
I never received my product. My address was correctly entered, as noted on my receipt, but I was notified that it was undeliverable. It was then returned to sender.
2022幎12æ5æ¥
caseable ããã®åç
Hello dear Kent,
thank you very much for your openness.
I am very sorry that you never received your order, I will be happy to send you a new product as soon as possible.
For matching your data, please send me your address to support.backoffice@caseable.com.
If you have any further questions, please feel free to PM me. :)
Best regards, Ilai
Upside down photo printed
The personal photo that I submitted to be used on my caseable was printed upside down! This is evident because the slit on the caseable that should lay over the on/ off button on the tablet is on the bottom when looking at the photo, instead of on the top! I never notified you about this error because it was so much trouble placing my caseable order to begin with (it took me over 3 weeks after receiving my tablet from QVC on October 17,2022 to place my order due to your technical issues on your website). I did email your company about my troubles but I never received a response from you.
2022幎10æ17æ¥
caseable ããã®åç
Hello dear Teresa,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that they had difficulty posting your personalized envelope.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and troubleshoot.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error and, in the best case scenario, send them a new case. :)
I look forward to your mail and wish you all the best.
Best regards, Ilai
I thought they were supposed to be free with the tabletâŠ
I thought they were supposed to be free. Then I saw them charged to my QVC card. I feel cheated, I'm not sure I would have ordered them if I knew the price before hand. Think they are pricey.
2023幎2æ25æ¥
caseable ããã®åç
Hello dear Nancy,
thank you very much for your openness.
I am very sorry that there are these misunderstandings.
I just took a look at your order and noticed that you didn't get anything debited from us. I would be happy to send you all of this again via PM.
If you have any further questions, please feel free to PM me. :) support.uk@caseable.com
Best regards, Ilai
Misspelled custom product
Misspelled custom product, no resolution after multiple attempts. Extremely poor customer service. DO NOT BUY FROM
2022幎12æ19æ¥
caseable ããã®åç
Hi dear Shauncey,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
I wish it worked better to hold theâŠ
I wish it worked better to hold the book up sort of like a book stand.
2023幎2æ25æ¥
caseable ããã®åç
Hi dear Anne,
Thank you for your nice feedback on Trustpilot. â¥ð
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Looks great
Looks great. However the app was very difficult to use. The customer service help wasn't very forthcoming.
2022幎11æ9æ¥
caseable ããã®åç
Hello dear Barbara,
thank you very much for your openness.
I'm glad you like the case.
Thank you very much for your feedback that the app is very difficult to use. I will pass this on to our IT so they can work on the process as well as the app.
If you have any further questions, please feel free to PM me. :) support.uk@caseable.com
Best regards, Ilai
My son had to fill it out and help meâŠ
My son had to fill it out and help me get it. I wouldnât have understood how to do it all but itâs a nice case and free. Thank you.
2023幎2æ24æ¥
caseable ããã®åç
Hi dear Landon,
Thank you for your nice feedback on Trustpilot. â¥ð
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Ordered a case that was offered freeâŠ
Ordered a case that was offered free and the design of my choice. It was a design that was a inspiration to. Because the address was wrong I never heard from the company that it was undeliverable or that it was returned to you. Very sad.
2022幎11æ22æ¥
caseable ããã®åç
Hi dear Wanda,
Thank you for your feedback on Trustpilot. I'm very sorry to hear that you still haven't received your case. I have looked at your order. Unfortunately, there was a system error at USPS when transferring your address data. The bug has been fixed at USPS.
I have just created a new order for you and sent the address data to USPS.
We will send you the new order number by email. As soon as the new delivery has been handed over to our shipping service provider, you will receive the new tracking number by email.
Please contact me as soon as the new delivery has arrived and if everything is ok.
I look forward to your feedback and wish you all the best.
Ordering was easy
Ordering was easy, delivery was on time, and case was in perfect condition. I like that it is sturdy and props up nicely but also is very pretty. Thank you.
2022幎12æ15æ¥
caseable ããã®åç
Hi dear Brenda,
Thank you for your nice feedback on Trustpilot. â¥ð
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I have ordered from Caseable twice
I have ordered from Caseable twice. Order was fast and I love both of my Kindle cases! Thank you! I will order again!
2022幎11æ1æ¥
caseable ããã®åç
Hi dear Pamela,
Thank you for your nice feedback on Trustpilot. â¥ð
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Completely unacceptable service
You know you can't have service that is all automated I responded I ordered a black case I received a brown one
I haven't had the time but I'm going to put what I think about you on HSN
2022幎12æ15æ¥
caseable ããã®åç
Hi dear Michael,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
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