Caviar Classic London ロゎ
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Caviar Classic London レビュヌ 

623
•
TrustScore 5段階評䟡の2.5

2.3

コヌルド カット店
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5぀星のうち1の評䟡

Do not touch this company
 I waited 6wks for my order to finally arrive. I sent numerous emails telling them not to bother sending as I will be sending the goods straight back. Guess what goods arrive... もっず芋る

5぀星のうち3の評䟡

Ordered Friday 11;14am, received notification Friday 5:24pm saying won't be shipped until Monday on a 24 hour service. Why wasn't this flagged at time of order? Received a mail 02:08am Monday sa... もっず芋る

5぀星のうち1の評䟡

Customer care are useless!!!! I’ve waited over a month for an “ok” jumper, was supposed to be a few days. Didn’t hear a thing from anyone. Don’t shop here.

5぀星のうち1の評䟡

My parcel never reached me, and Evri confirmed in writing that it was lost. Cavari London still refused to take responsibility, relying on a photo of a parcel left outside a door that wasn’t mine an... もっず芋る

䌁業情報

  1. コヌルド カット店
  2. 食品提䟛業者
  3. グルメ食料雑貚店

さたざたな倖郚゜ヌスから提䟛された情報

Caviar Classic is a small London based caviar & Fine food company, owned and run by Darren Pedersen. We pride ourselves on offering an amazing product straight from the producer. We believe that a satisfied customer is our biggest asset. WE want to go back to the time when customer service actually meant that the person on the other end of the phone actually can be bothered. And all our team love what they do. That we have some of the most amazing customers makes it that much easier. Therefore all our products are of the highest standard. We endeavour to ship your order to you as soon as you have ordered it, normally within 24 hours.

連絡先

2.3

期埅以䞋

TrustScore 5段階評䟡の2.5

623件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.3

すべおのレビュヌ

(623)

過去12か月のレビュヌ数: 3件

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5぀星のうち5の評䟡

As always brilliant product

As always brilliant product and service. I'm not too hot on the use of DHL because it sat overnight at Heathrow but they only use it for oversize orders. Order modest but more often is what I'll take away from that.

2021幎4月6日
5぀星のうち2の評䟡

Unfortunately I do not find Freshwater


Unfortunately I do not find Freshwater Beluga Hybrid Caviar tasty. It was bought for my birthday and I am disappointed.

2021幎3月31日
Caviar Classic London ロゎ

Caviar Classic London からの回答

Dear customer. We do recommend thst if your not sure which caviar you prefer, then try a small duo/trio selection. We belive we have one of the biggest/widest selection of caviar's available. May I recommend that you try the Oscietra next time.It's a slightly salties caviar, with a mild nutty aftertaste. If you need some advice or wish to come for a small tasting in our Shop in E1/Whitechapel then please don't hesitate to get in touch.

5぀星のうち1の評䟡

I placed an order for caviar on


I placed an order for caviar on December 13, 2020, nothing has arrived and after three months I still haven't received my refund. A serious company that cares about its customers does not behave like this.

2021幎3月19日
自発的なレビュヌ
Caviar Classic London ロゎ

Caviar Classic London からの回答

Dear Rossano,

Thank you for taking the time to leave feedback on our Trustpilot page.

Firstly, I would like to sincerely apologise for the inconvenience the delay in shipping and processing of your refund may have caused. After looking into the history of your order, I can see that there was a lengthy issue with shipment due to Brexit over the new year. We did try to ship more than once with DHL, but both times the parcel was rejected and returned to us.

With regards to the refund, our team successfully processed this through our system, however it was rejected by PayPal and the funds came back to us. Our Director is treating this as a matter of absolute urgency and is currently in discussion with PayPal to solve this problem. We aim to have the funds returned to you by the end of the day on Monday 22nd March. If we are unable to resolve the issue with PayPal by Monday, we will create an entirely new transfer to make sure you receive the funds.

I'd like to emphasise this is not usual form at Caviar Classic London, we pride ourselves on giving the best service we possibly can, even when faced with technical issues or the detrimental effects of Covid-19. Our Director has taken full responsibility for your case and rest assured it will be solved.

Kind regards,

Lewis
Caviar Classic London

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