I could not find one of two Certass certificates. When I went onto the website it was not available/recognised because it was older than 6 months. I sent an email reply with full details which was a... もっと見る
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We have been Certass installers for 12 years. They are trying really hard to bring the whole double glazing sector out of the 'cowboy' reputation... It means more work for us as a company but our cus... もっと見る
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I needed to replace lost CERTASS certificates for windows installed some time ago at my elderly mother's home. CERTASS staff took me from that start of the process, to the end result in about half an... もっと見る
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Had Installation undertaken by a so called reg. Certass installer. Emailed them 3-4 times through their website, no response, called left a series of messages requesting a call, again no response. The... もっと見る
企業情報
当該企業による記述
Certass is a government-authorised Competent Person Scheme providing a trusted alternative to building control. We help professional glazing businesses self-certify that their work complies with Building Regulations. For homeowners, Certass offers competent, regularly assessed installers. Installations classed as notifiable work receive a Compliance Certificate to confirm compliance with current regulations. For Homeowner Advice, visit: www.certifiedcompetent.co.uk
連絡先
17 main street, NE20 9NH, newcastle-upon-tyne, 英国
- info@certass.co.uk
- www.certass.co.uk
4.1
ほぼ満足
99件のレビュー
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ネガティブなレビューの 60％に回答しています
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I don’t understand the point of this…
I don’t understand the point of this organisation. We installed the windows in Feb 2026 and used the company that had active membership with them at that time. In March we notified CERTASS that we hadn’t received the certificate. The response was that our installation was not registered. We chased both the company and CERTASS in March and April. According the their website all members need to record the installation within 21 days. In May we asked CERTASS to intervene again as our installation was still not recorded. The response was that our company doesn’t have an active membership with them any more so they couldn’t help. The advice was to contact local Council to obtain the certificate through them - additional cost of £600. We chose the installer that was CERTASS approved and had active membership on the day when installation took place and when we raised the issue in March and April.
2026年5月31日
自発的なレビュー
Terrible Customer Service
For whatever reason, we never received their email containing certification for our new windows. I don't recall ever seeing their email & i have searched every email folder going (including deleted emails) and absolutely no trace of the email.
They say they issued them in June 25 & we noticed in April 26 that we hadn't received our certification. so less than a year.
They refuse to resend this without us paying a fee to retrieve our certification. And say they only give 6 months free of charge to retrieve docs.
Their customer Service was awful & they are adamant they want their petty £30 fee before they'll send us our certification.
I dealt with someone called Jaqueline & they really weren't very nice to deal with. She went over & beyond to prove that they'd sent email & had no interest in helping.
2026年4月15日
自発的なレビュー
Certass Ltd からの回答
Hi Jamie,
We're sorry to hear you're disappointed with your experience, and we completely understand how frustrating it is when an important document can't be located.
Our records show that your Building Regulation Compliance Certificate was issued and sent to the email address provided at the time of registration. As with all certificates, we offer a six-month period during which they can be reissued free of charge. After this period, requests for replacement certificates are subject to our standard administrative fee, which is applied consistently to all customers.
We appreciate that this wasn't the outcome you were hoping for. Throughout our correspondence, our team provided the information available to us, including evidence that the certificate had been issued, and explained the replacement process in line with our published policy. We're sorry if this came across as unhelpful, as that was certainly never our intention.
Thank you for taking the time to share your feedback.
Best wishes,
The Certass Customer Experience Team
Online Chat
I just used the online chat for existing members. They were very quick to reply, helpful and informative.
2026年4月13日
自発的なレビュー
Certass Ltd からの回答
Hi Maddie,
Thank you for your lovely review. We're really pleased to hear the online chat team could help you quickly and provide the information you needed.
We appreciate you taking the time to share your experience, and we're always here if you need us.
Best wishes,
The Certass Customer Experience Team
CERTASS - helpful and informative
I have been working with CERTASS for approximately 16 months now, and I would just like to mention the support of Thomas Jeavons, who is always happy to help and provides advice and feedback wherever he can, He has excellent technical knowledge, and is unfailingly helpful, polite and most importantly, friendly and approachable. A pleasure to deal with.
2026年3月24日
自発的なレビュー
Certass Ltd からの回答
Hi Robert,
Thank you for such a thoughtful review. We’re really pleased to hear that Thomas has been able to support you so well over the past 16 months.
His technical knowledge, approachability and willingness to help are exactly what we aim to provide for our members, so your feedback means a lot. We’ll be sure to pass your kind words on to him.
Best wishes,
The Certass Customer Experience Team
Wonderful friendly and prompt service
Wonderful friendly and prompt service. Faultless. Thank you
2026年3月24日
自発的なレビュー
Certass Ltd からの回答
Hi Keely,
Thank you for your lovely review. We’re really pleased you found the service friendly and prompt, and especially that it felt faultless.
We really appreciate you taking the time to share your experience.
Best wishes,
The Certass Customer Experience Team
The staff were really helpful when I…
The staff were really helpful when I had a query over a certificate. They were patient and polite in response to my many questions! thank you so much for sorting it for me.
2026年3月19日
自発的なレビュー
Certass Ltd からの回答
Hi Diane,
Thank you for your lovely review. We’re really pleased the team could help with your certificate query and that you felt supported throughout.
We appreciate you taking the time to share your experience.
Best wishes,
The Certass Customer Experience Team
Exemplary speedy service
I needed to replace lost CERTASS certificates for windows installed some time ago at my elderly mother's home. CERTASS staff took me from that start of the process, to the end result in about half an hour, with clear, quick responses.
2026年3月17日
自発的なレビュー
Certass Ltd からの回答
Hi Alison,
Thank you for your kind feedback. We’re really pleased we could guide you through the process quickly and get everything sorted, especially for your mother’s property.
It’s great to hear the service was clear and efficient from start to finish.
Best wishes,
The Certass Customer Experience Team
Certass Ltd からの回答
Hi there,
Thank you for your review. We’re really pleased your enquiry was responded to quickly and that the team could help.
We appreciate you taking the time to share your experience.
Best wishes,
The Certass Customer Experience Team
Simply pvc in Huddersfield were…
Simply pvc in Huddersfield were fantastic..you couldn't ask for a better service. The whole team were brilliant and did a very professional job. We had replacement facias fitted and they provided an excellent service. Highly recommend.
2026年3月3日
自発的なレビュー
Certass Ltd からの回答
Hi Nikki,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that our Member, Simply PVC provided such a professional service and that you were happy with the work carried out.
We’ve passed your kind feedback on to the team at Simply PVC.
Best wishes,
The Certass Customer Experience Team
Customer Experience Team
I requested a duplicate certificate from Certass - whilst they couldn't find any record of it (which was disappointing) their Customer Experience team responded to my questions really quickly and were very helpful (when they didn't need to be). It was quite refreshing to receive such a prompt and thorough response. Thank you
2026年2月26日
自発的なレビュー
Certass Ltd からの回答
Hi Jo,
Thank you for your thoughtful review. We’re sorry we couldn’t locate the certificate on this occasion, but we’re really pleased the Customer Experience Team were able to respond quickly and help answer your questions.
It’s great to hear the support was helpful and thorough, and we really appreciate you taking the time to share your experience.
Best wishes,
The Certass Customer Experience Team
Same day reply to my email
Same day reply to my email about whether I needed certification for a project. Answered it in full.
2026年2月20日
自発的なレビュー
Certass Ltd からの回答
Hi Marc,
We’re really pleased we could respond quickly and help clarify whether certification was needed for your project.
We appreciate you taking the time to share your experience.
Best wishes,
The Certass Customer Experience Team
I received a certificate saying my new…
I received a certificate saying my new Windows had been installed in line with building regulations. I had experienced cold walls and cold air ingress since the Windows were fitted. When the installer took the trim off of the window sill I could see there was an unsealed gap between the new window and the wall which was unsealed. It was obvious this was causing the issues. Also the new balcony door was jammed into a worn timber base causing air leaks there. Certass were not willing to investigate without photographic evidence. This was not possible without taking the trim off again. The complaints system is loaded in favour of the installer and I have a meaningless certificate. The burden of proof should be On the installer to prove they have complied, not On the homeowner to be set unreasonable and impossible evidence demands
2026年2月20日
自発的なレビュー
Certass Ltd からの回答
Hi David,
We’re sorry to hear that you remain unhappy with the outcome of your complaint.
Certass operates an evidence-based complaints process and can only investigate matters that fall within the scope of our government-authorised Competent Person Scheme. Our remit is limited to assessing compliance with Building Regulations for work that is permitted under our licence.
In order to review concerns about an installation, we require supporting evidence (such as photographs or inspection findings) so that our technical team can determine whether there has been a breach of Building Regulations within that scope. Without evidence, we are unable to progress a formal investigation.
In your case, the installer engaged with the process and provided information for assessment. Based on the evidence available and within the limits of our licensed remit, no breach of Building Regulations was identified and the complaint was closed accordingly.
If any aspect of the work falls outside the scope of our scheme, this would need to be pursued through the appropriate alternative routes (such as Building Control or other regulatory channels), as Certass can only act within the authority granted under our licence.
If further supporting information becomes available, you are welcome to submit it and we will review it in line with our procedures.
Best wishes,
The Certass Customer Experience Team
Quick response and issue of certificate
Very helpful in confirming the window installer hadn't submitted the necessary paperwork, copying in the installer in their response to me which prompted the installer to take immediate action.
The certificate was then issued immediately on receipt of the paperwork from the installer. 5 star service from CERTASS
2026年2月18日
自発的なレビュー
Certass Ltd からの回答
Hi there,
Thank you for your review. We’re really pleased we could help clarify the situation and prompt things forward so the certificate could be issued quickly.
It’s great to hear the process worked as it should and we appreciate you taking the time to share your experience.
Best wishes,
The Certass Customer Experience Team
Very professional responded quickly to…
Very professional responded quickly to my query about installation certificate:
2026年2月10日
自発的なレビュー
Certass Ltd からの回答
Hi Drena,
Thank you for your kind feedback. We’re really pleased we could respond quickly and provide the information you needed regarding your installation certificate.
We appreciate you taking the time to leave a review.
Best wishes,
The Certass Customer Experience Team
Fantastic service
Fantastic service. Certificate arrived on time and all information was correct. Extremely efficient team work. Thank you.
2026年2月10日
自発的なレビュー
Certass Ltd からの回答
Hi Martin,
Thank you for your lovely review. We’re delighted everything arrived on time and that the information was spot on.
It’s great to hear the team made the process efficient and straightforward for you.
Best wishes,
The Certass Customer Experience Team
Jacqueline is always very friendly
Jacqueline is always very friendly, helpful and the response time is very quick.
2026年2月3日
自発的なレビュー
Certass Ltd からの回答
Hi J,
Thank you for your review. Jacqueline will be so pleased to see your feedback and we’re glad she’s been able to support you quickly and helpfully whenever you’ve needed it.
We really appreciate you sharing your experience.
Best wishes,
The Certass Customer Experience Team
I have always found Whitney at Certass…
I have always found Whitney at Certass to be incredibly helpful whenever I have queries about registering an installation. She is consistently efficient, friendly, and always happy to assist—no matter how many questions I have! Her support makes the whole process much smoother and is very much appreciated.
Highly recommend—excellent service from Whitney and the Certass team.
2026年2月3日
自発的なレビュー
Certass Ltd からの回答
Hi Julie,
Thank you so much for your kind words. Whitney will be delighted to read this feedback and we’re really pleased she’s been able to make the registration process smoother for you.
Your recommendation means a lot, and we appreciate you taking the time to leave such thoughtful feedback.
Best wishes,
The Certass Customer Experience Team
Good Experience from the Certass Customer Experience Team
I had more than one entry on the Website and the site itself sent a most unhelpful reply requesting more information which was impossible to enter on the proforma. I therefore emailed your Customer Experience Team. From that point the experience could not have been better. Responses were prompt and helpful. Thank-you to Jacqueline
2026年1月29日
自発的なレビュー
Certass Ltd からの回答
Hi Gill,
Thank you for sharing your experience. We’re really pleased that once you contacted the Customer Experience Team, Jacqueline was able to support you quickly and make the process straightforward.
We appreciate the feedback and will feed the online issue back so we can improve it going forward.
Best wishes,
The Certass Customer Experience Team
Excellent service
Twice today I needed to follow up for my customers and twice today Certass dealt with my enquiry promptly and without any fuss.
2026年1月28日
自発的なレビュー
Certass Ltd からの回答
Hi Sharon,
Thank you for your lovely review. We’re really pleased we could help you and keep things prompt and fuss-free for your customers.
We really appreciate you taking the time to share your feedback.
Best wishes,
The Certass Customer Experience Team
very helpful
very helpful staff if you have an issue with certass, prompt assistance and very friendly attentive staff, Lorna and jacquline are very good at going above and beyond.
2026年1月26日
自発的なレビュー
Certass Ltd からの回答
Hi Amanda,
Thank you so much for your kind words. We’re delighted to hear you found the team so helpful and friendly, and that Lorna and Jacqueline were able to go above and beyond to support you.
We’ll be sure to pass your feedback on to them.
Best wishes,
The Certass Customer Experience Team
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