Had an issue over certificate not being received upon completion by installation company. The support was excellent and if I still had not received it within the next 3days then they would reissue an... ãã£ãšèŠã
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I first contacted FENSA at the end of May 2026, when we urgently needed to become FENSA registered in order to submit a tender due on 19th June. Time was extremely tight, but from the outset Alista... ãã£ãšèŠã
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The process of going on your website, and then contacting you via that was very easy. I received a message stating when i would receive contact and then Jennifer sorted out a new certificate very qui... ãã£ãšèŠã
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²Simple as this, my FENSA Certificate isnt worth a thing. After multiple contact and getting nowhere I got told the inadequate expensive work I had done is out of scope apparently. So not covered a... ãã£ãšèŠã
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FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
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Rushworth Street 40, SE1 0QP, London, ç±³åœ
- www.fensa.org.uk
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Had an issue over certificate not beingâŠ
Had an issue over certificate not being received upon completion by installation company. The support was excellent and if I still had not received it within the next 3days then they would reissue another ðð
Thatâs what you want from Customer Support- well done that team - keep up the great work
2026幎6æ22æ¥
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FENSA Limited ããã®åç
Dear Keith,
Weâre thrilled to hear thisâthanks for the amazing review! It means a lot to our team, and weâre so happy we could deliver a great experience for you.
Kind regards,
The FENSA Team
FENSA you are outstanding!
I first contacted FENSA at the end of May 2026, when we urgently needed to become FENSA registered in order to submit a tender due on 19th June. Time was extremely tight, but from the outset Alistair pulled out every stop to make it happen for us.
He worked tirelessly throughout the process and especially on the day before our submission deadline to push everything through. Thanks to his efforts, we received our certificate on 18 June at 17:15 just in time to submit our bid on the Friday morning.
Without Alistair, we simply wouldn't have passed our assessment and registered in time, and we'd have missed the tender altogether. He went above and beyond at a critical moment for our business, and his professionalism, and sheer determination made all the difference. A genuine credit to FENSA.
A quick mention too for his colleague Beryl, who was equally helpful and a pleasure to deal with.
2026幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Riaan,
Thank you so much for your kind words and for taking the time to share your experience.
Weâre delighted to hear that you were impressed with the efficiency, guidance, and professionalism of the team. Alistair and Beryl will be especially pleased to know they made such a positive impact, and weâll be sure to pass on your feedback to Lee as well for conducting your inspection so smoothly.
Itâs great to hear that, you have confidence in our service. Your recommendation truly means a lot to us.
We look forward to supporting you again in the future.
Great customer service as always.
Great customer service as always.
2026幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Tadas,
Thank you so much for your kind words and 5-star rating! Weâre really glad you had a great experience with us and appreciate you taking the time to share it.
Kind regards
The FENSA Team
FENSA was highly responsive and easy toâŠ
FENSA was highly responsive and easy to deal with.
2026幎6æ17æ¥
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FENSA Limited ããã®åç
Dear Peter,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our team responsive and easy to deal with. Providing a helpful and efficient service is very important to us, so it's great to know that your experience reflected this.
We appreciate your feedback and thank you for choosing FENSA.
Kind regards,
The FENSA Team
FENSA Limited ããã®åç
Dear Naseer Ud Din,
Thank you for your fantastic review!
We are delighted to hear that you consider us the best in every sector. Providing excellent service and support to our customers is always our top priority, so it is wonderful to receive such positive feedback.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The FENSA Team
Support
The online support is excellent, they are efficient and knowledgable.
2026幎6æ15æ¥
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FENSA Limited ããã®åç
Dear Lisa,
Thank you for your wonderful feedback.
We're delighted to hear that you found our online support team to be efficient and knowledgeable. Providing prompt, helpful, and informed assistance is something we take great pride in, so it's fantastic to know that your experience reflected this.
We truly appreciate you taking the time to share your experience and thank you for choosing our services.
Kind regards,
The FENSA Team
I was impressed with their customerâŠ
I was impressed with their customer support and help,it was easy to register an install ,never made to feel any stresses and it all went smoothly
2026幎6æ11æ¥
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FENSA Limited ããã®åç
Dear Stephen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you were impressed with the support and assistance provided by our team. Making the registration and installation process as simple and stress-free as possible is something we strive for, so it's wonderful to know that everything went smoothly for you.
Your kind feedback means a great deal to us, and we will be sure to share your comments with the team.
Thank you for choosing us, and we hope to be of assistance again in the future.
Kind regards,
The FENSA Team
excellent follow up to my original query.
Excellent follow up to my original query.
Clear information regarding how the problem will be resolved.
If not resolved, alternative solution given.
2026幎6æ11æ¥
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FENSA Limited ããã®åç
Dear Chris,
Thank you for taking the time to leave us such positive feedback.
We're delighted to hear that you were pleased with the follow-up provided and that the information given was clear and helpful. We always aim to keep our customers informed throughout the process and ensure that any available options are fully explained.
It's great to know that the proposed resolution met your expectations and that an alternative solution was provided should the original option not be successful.
Thank you again for your kind comments. We truly appreciate your feedback and your support.
Kind regards,
The FENSA Team
Charlie was excellent in answering theâŠ
Charlie was excellent in answering the question Iâd raised and in following up with an associated company too. Excellent customer service.
2026幎6æ10æ¥
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FENSA Limited ããã®åç
Dear Kim,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Charlie was able to answer your questions thoroughly and proactively follow up with the associated company on your behalf. Providing responsive and helpful customer service is something we strive for, so it's wonderful to know Charlie delivered such a positive experience.
We really appreciate your kind words and your support. We'll be sure to pass your feedback on to Charlie and the team.
Kind regards
The FENSA team
Received excellent support
Received excellent advice, help & support from their Technical Team, and also from their administration team around a few of areas of discussion - and once my questions were answered, the whole process thereafter was slick & efficient
2026幎5æ18æ¥
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FENSA Limited ããã®åç
Dear Dean,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received excellent advice, help, and support from both our Technical and Technical Administration teams. Providing clear guidance and assistance throughout the process is something we take great pride in, so it's wonderful to know that your questions were answered and that everything thereafter was handled smoothly and efficiently.
Your feedback is greatly appreciated, and we will be sure to share your kind comments with the teams involved.
Thank you for choosing FENSA. We look forward to assisting you again in the future.
Kind regards,
The FENSA Team
easy process via website
The process of going on your website, and then contacting you via that was very easy. I received a message stating when i would receive contact and then Jennifer sorted out a new certificate very quickly.
My only slight issue is that it took just over 1 month to receive the certificate. this seems like a very long time for such a simple certificate, but we were told to expect something in 10 working days - this is clearly not correct so a more realistic timescale would help to set expectations more accurately.
2026幎6æ8æ¥
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FENSA Limited ããã®åç
Dear Ketan,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our website easy to use and that Jennifer was able to assist you quickly in obtaining a replacement certificate. We will be sure to pass on your kind comments to her.
We also appreciate your feedback regarding the timescale for receiving the certificate. We understand your frustration and agree that setting clear and realistic expectations is important. Your comments have been noted and will be shared with the relevant team as we continually review our processes and communications to improve the customer experience.
Thank you again for your feedback, and we're glad we were able to resolve your enquiry.
Kind Regards,
The FENSA team
Simple as this
²Simple as this, my FENSA Certificate isnt worth a thing. After multiple contact and getting nowhere I got told the inadequate expensive work I had done is out of scope apparently. So not covered at all. Had another email, yet again telling me that my issue isn't covered. So I say it again ,why give anyone a fensa certificate. I was deluded enough to think a inadequate job was covered. Its not, I have now told Mr Gallespy to contact me with his crap no further. I sincerely always thought your certificate was your peace of mind. It would almost be funny if I wasnt so angry. Never mind if your job was done to satisfaction your safe. Because you dont need your certificate. I mean if your not covered for bad installation its laughable. Your not , you have a window or door fitted thats got gaps for eg. Your not covered.
2026幎5æ4æ¥
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FENSA Limited ããã®åç
Weâre sorry to hear about your experience and appreciate your feedback.
A FENSA certificate confirms compliance with Building Regulations but does not cover all aspects of installation or workmanship, and some matters may fall outside of scheme scope.
If you would be so kind to respond to the information request I would be review your case and speak with you
Best,
FENSA
FENSA Limited ããã®åç
Thank you for your kind review.
Weâre really pleased to hear you found our team helpful and that we were able to respond quickly. We appreciate you taking the time to share your feedback.
If you need any further assistance, please donât hesitate to get in touch.
Lewis at Fensa was very helpful inâŠ
Lewis at Fensa was very helpful in helping me find the correct certificate for a job done almost ten years ago.
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Thank you for taking the time to leave a review.
Weâre really pleased to hear that Lewis was able to help you locate the correct certificate, especially for a job completed so many years ago. Weâll be sure to pass your kind feedback on to him.
If you need anything further in the future, please donât hesitate to get in touch.
Clear helpful information.
2026幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Thank you for your review.
Weâre glad you found the information clear and helpful. We appreciate you taking the time to share your feedback.
If you need any further support, please donât hesitate to get in touch.
Outstanding support from FENSA
My complaint was escalated to FENSA after discovering our window installation wasnât to regulation. From the outset, our case handler, Adrian, was exceptional. He was easy to reach, responded promptly to calls and emails, and kept us updated at every stage.
Adrian truly fought our case. Thanks to his persistence, we reached a solution with the window company, finally got the installation completed after eight months of delays, and avoided court action altogether. We cannot thank Adrian enough and his dedication made all the difference! Highly recommend FENSA, especially Adrian!
2026幎5æ25æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Doreen,
Thank you for taking the time to share your experience.
We're delighted to hear that Adrian was able to support you throughout the complaints process and help achieve a positive outcome. We understand how frustrating and stressful it can be to experience significant delays and installation issues, so it's great to know that Adrian's dedication, communication, and persistence helped bring your case to a successful resolution.
At FENSA, we are committed to supporting homeowners when things don't go as expected, and feedback like yours reinforces the importance of that commitment. We will be sure to pass on your kind words to Adrian and recognise the exceptional service he provided.
Thank you again for your recommendation, and we're pleased that the installation was finally completed and that court action was avoided.
Kind regards,
The FENSA Team
Excellent
Excellent, helpful and informative service every time Iâve contacted FENSA. Many thanks to Harnam.
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Dawn and Martin,
Weâre delighted you had such a positive experienceâespecially with our support team. Harnam will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind regards
The FENSA team
I asked about other insurance companiesâŠ
I asked about other insurance companies and got a list by return and any problems in the past they have always talked me through
2026幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Robert,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Kind regards
The FENSA team
FENSA Limited ããã®åç
Dear Dominic Barker,
Thanks so much for your review! Weâre really pleased you had a positive experience and look forward to welcoming you back again soon.
Kind regards,
The FENSA team
An issue was raised with FENSA whoâŠ
An issue was raised with FENSA who dealt with it in a most efficient and expedient manner our point of contact was Natalie and Simon who followed through on every promise to keep things simple but very professional I cannot sing their praises enough,in a day where we can get bogged down with jobs worths and the red tape brigade they were a very welcome and refreshing change.
2026幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Rightway windows,
Thank you so much for your kind words and for taking the time to share your experience.
Weâre delighted to hear that you were impressed with the efficiency, guidance, and professionalism of the team. Natalie and Simon will be especially pleased to know they made such a positive impact, and weâll be sure to pass on your feedback to Lee as well for conducting your inspection so smoothly.
Itâs great to hear that, you have confidence in our service. Your recommendation truly means a lot to us.
We look forward to supporting you again in the future.
Kind regards
The FENSA team
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