Chamrider レビュー 9

I am submitting a formal complaint regarding my bike order.
The bike arrived defective. I took it to a professional technician at Electric Go, who confirmed that the controller is not working and the issue is error code 21, not the cable as previously suggested by your support team.
Despite this diagnosis, I was incorrectly informed that the problem was the cable. Later, I purchased a replacement controller directly from your company.
However, on May 5th, I received a cable instead of the controller I paid for. This is unacceptable and shows a serious failure in your service.
I received the bike on March 23rd, and the issue has still not been resolved after more than a month.
At this point, I no longer have confidence in your product or support service. I am therefore requesting a full refund for the bike and a refund for the incorrect item sent.
If this matter is not resolved promptly, I will escalate it through a chargeback with my bank and file formal complaints with EU consumer protection authorities.
Kind regards,
Astrel Romain

I purchased an electric bike from Chamrider and the battery which became defective within the warranty period.

The battery no longer charges and is completely non-functional. A technician confirmed a fault with the BMS.

I contacted their support multiple times via WhatsApp and email. Initially, they responded, but they have now stopped replying for over 15 days without providing any solution.

This is unacceptable, especially for a product under warranty.

I do not recommend buying from this company due to poor after-sales support

I have a faulty 48V 25ah battery so contacted support 2 weeks ago (at the time of writing this review), and i've still not had any response.
Even if they did respond, I noticed their warranty terms breach EU laws. Something typical of Chinese sellers.

I bought an e-bike, and it arrived with a faulty battery (DOA). The seller admitted the defect but has spent a week giving me excuses like "waiting for approval" instead of sending a replacement. I am a delivery worker and I've lost money and had to pay 125€ for a rental bike because of their delay. They refuse to provide a tracking number for the replacement. I have already filed a formal dispute with my bank (CaixaBank) for a full refund and damages. Avoid this company if you want a working product and real warranty.

English:
I am deeply disappointed with Chamrider.
9 months ago, I purchased a 35A battery. Fast delivery, good capacity (100+ km range), everything was fine at first.
Then the battery suddenly failed: it no longer accepts a charge. I contacted the seller, ran all the tests they requested, and was told an exchange was possible — but only if I paid for return shipping.
Warning to European buyers: Chamrider's warranty terms are incompatible with European consumer law. They only offer a 1-year warranty, and after 90 days, return shipping is at your expense, even for a defective product. Under EU law, the legal guarantee of conformity is 2 years minimum, and return costs for faulty goods must be covered by the seller.
To this day, despite my follow-ups, no acceptable solution has been offered. At the price of these batteries, a failure at 9 months with no proper support is unacceptable.
I will update this review if Chamrider offers a solution that respects my rights.

Français:
Je suis profondément déçu par Chamrider.
Il y a 9 mois, j'ai acheté une batterie 35A. Livraison rapide, bonne capacité (100+ km d'autonomie), jusque-là tout allait bien.
Puis la batterie est tombée en panne du jour au lendemain : elle refuse de se charger. J'ai contacté le vendeur, fait tous les tests demandés, et on m'a confirmé qu'un échange était possible — mais à condition que je paie les frais de retour.
Attention aux acheteurs européens : les conditions de garantie de Chamrider sont incompatibles avec le droit européen. Ils appliquent une garantie d'1 an seulement, et après 90 jours, les frais de retour sont à votre charge, même en cas de panne. Or, en Europe, la garantie légale de conformité est de 2 ans minimum, et les frais de retour d'un produit défectueux incombent au vendeur.
À ce jour, malgré mes relances, aucune solution acceptable ne m'a été proposée. Au prix de ces batteries, une panne à 9 mois sans prise en charge correcte est inacceptable.
Je mettrai cet avis à jour si Chamrider propose une solution conforme à mes droits.

Buenas baterías, Buena construcción, BMS decente y las celdas son buenas marca, LG, Samsung.... De momento he hecho 1100km en 3 meses con ellas y van fenomenal! son de lo mejor que te puedes encontrar en AliExpress las recomiendo, lo único malo es el servicio postventa que es totalmente nulo como te llegué mal te jodes y olvídate de la garantía...

A faulty battery was delivered. It wouldn't charge . Chamrider refused to pay to return faulty battery. Offered a credit on next order...
Promised to send out replacement as soon as I returned faulty battery.
I returned battery but a week later, replacement still not sent out. Today I will apply for charge back on my credit card , under section 75 of the consumer credit act. Buyers beware.. service in event of an issue is shocking.

I am very disappointed with this purchase. I tried to return the product, but the seller refused to cover the return shipping cost, even though the item did not meet my expectations. It felt like a scam — there was no proper customer support and I couldn’t find anyone to take responsibility. I would not recommend buying from this seller. Terrible experience.

Just see and read the worst experience i ever had with a seller and AliExpress customer service they just full with crap talk, they talk like professional customer service and yet they do not solve any issues that occurs for the customer. I will make short and I will post all corresponding between me and the seller on aliexcrap. the seller by the navm J who work for chamrider. I saw a battery and i bought it, then a couple of day I asked the seller if they match the samme price from the first purchase if yes I would buy another battery. The seller said it's when I receive the first battery I'll get " a Part Refund" well this seller did not keep his promise and Aliexcrap customer service no help they can give, the fill people with nice and crap talk letting you believe that they help you with your case agianst the seller BUT NADA disgrace SHAME ON YOU ALIEXPRESS customer like me who puts food on your table for you and your children to eat a get a better and you spit on us customer. Anyway I contacted the seller who works for Chamrider and I told him that I bought the second battery, and meanwhile when I got the first battery it was missing a part, the bracket for the rear rack I mentioned this for seller and I told him that I also i want the Part refund that he promised if a buy another battery. BUT NO NO NO, This silly issue it could solved with one mail. but no it's seems like the seller is from another planet and sur not from planet earth, because he asks for the thing over and over again, I provided the with everything photos and videos but MY GOD this seller seems not to be mature and educated for how to handle an occurred issue or a challenge. this beyond my imagination and the worst experience I have ever witnessed and seen in my life. Read and see with me and Laugh a little to see how seller handle this stupid little issue. He literally need supervision and curse or something because his insulting the customers by his behavior. And Aliexcrap are useless they are nice to you and that is it.

Me Buyer:
Hi there if you can match the price for the battery 36 volt 20 ah like the one I just ordered about 3-4 days ago then I would like to buy another battery asap thank you. regards

Seller:
06/28 19:28
when you receive the battery i will give you part of refund，My friend
06/30 03:11

Me Buyer:
I received the battery and I confirmed it
The same battery I bought before 36 V with 20 amp with Samsung cell thank you

Seller:
07/02 13:43
okay, no problem
you can pay it now
07/03 10:58

Me Buyer:
what about the part refund that you promised me?
Sir, you did not answer my question last time I asked you about the battery and the mounts to the frame. I need the missing part please otherwise I cannot use the battery that you sent to me the last time.

Seller:
did you received the new battery parce

Me Buyer:
Yes but no one talking about the new battery. I'm talking about the first battery that I bought three weeks ago. I need the bracket this cannot be right. It's taken three weeks, sir. If I don't find a solution as soon as possible and you send me a new one I had to open a case this is taking too long.

Seller:
07/16 14:22
the second one its correct？

Me Buyer:
what the about when you receive the battery i will give you part of refund，My friend your promissed me back then?

Seller:

07/16 20:54
part of refund and i don't need to resend one rear part to you？

Me Buyer:
No i do not agree the part refund was if I a buy a new battery from you, you will give me a part refund, not because of the missing part from the first order. This is not how it works sir, you gave me a promise. Imagine how my days and time I had to use just to write back and forth for this. I quote what you said: "when you receive the battery i will give you part of refund. My friend " and this was before i found out about the missing part from the first order. This is to different things best regards
Seller:
07/17 17:39
So I need to send you the new part and also a partial refund?

Me Buyer:

Yes as you promised sir that was the deal best regards

Seller:
07/18 16:55
okay, let me check my stock
can you send the photo for two of them to me？
i should send to our warehouse to let them confirm pack the wrong product
07/18 18:14
Me Buyer:
no, I sent you a photo and I sent you a video clip. I don’t want to use my time to send you clips once again you’re wasting my time, sir. Don’t ask for something that I already provided you with it all the evidence the photos the video clips you need is in our messages.

Me Buyer:
you are leaving me no choice, but to contact AliExpress once again and inform them about this kind of service I let them to step in and solve this problem cause you are stalling my time this is a very bad service. You are asking the same question over and over again this cannot be right. It took three weeks for a bracket.