Chancellors - High Wycombe レビュー 

Can you believe this ? how can we be responsible for utilities for the period which Chancellors and the landlord had the keys , we did not live at the property because they robbed our money, left us without cooking or washing facilities for 17 days, we then handed the keys back and this is what we are dealing with, there is an open complaint with Chancellors but they continue to haras us
------ Original Message ------
From: Daisy Clements
To:Christine
Sent: Thursday, July 9th 2026, 12:50
Subject: RE: Tenancy at XXX
Dear Christine
Thank you for your email.
As previously discussed, your tenancy ended on 9th June 2026, not 11 May 2026. As a result, you remain responsible for any utility charges incurred up to and including 9 June 2026.
We will also notify the utility companies that possession of the property remained with you until 9 June 2026. This will ensure that any correspondence or debt recovery relating to charges for your period of occupation is directed to you and not to the new tenants.
Kind regards,
Daisy Clements
From: christine
Sent: 09 July 2026 11:19
To: Chancellors Thameside Property Management '
Subject: Re: Tenancy at xxx
Dear Daisy,
We can confirm that the utility bill covering the period 25 April 2026 to 11 May 2026 was paid in full by us. This was the period during which we held the keys to the property.
As Chancellors and the landlord were in possession of the property during this period, responsibility for any outstanding charges does not rest with us.
Kind regards,
Christine
----- Original Message ------
From: Daisy Clements :
To Christine
Sent: Thursday, July 9th 2026, 09:58
Subject: Tenancy at xxx
Dear Christine,
Please find attached letter received in the post from the energy supplier. I believe this is debt outstanding from your time in tenancy.
Please clear, as necessary.

Kind regards

Daisy Clements

Proof of key return.

From: james.livingstone To: Christine
Sent: Monday, May 11th 2026, 14:15 Subject: 05322097
Good afternoon guys,
As discussed I can confirm keys have been received in branch. I'll let the team at Thameside know too
Kind regards
James
James Livingstone
Senior Lettings Manager - High Wycombe

Great staff and dealt with requests in a timely fashion.

Title: Disappointed with repair service at High Wycombe branch
Review:
I’ve been renting through Chancellors High Wycombe and I’m really disappointed with how long it’s taking to get some basic repairs sorted.
For the past 6 months I’ve emailed multiple times about the broken front door to the building, but haven’t received any response. I’ve had to temporarily prop it open with a brick so I can get in and out, which unfortunately has led to several packages being stolen. The kitchen lights have also stopped working for nearly 2 months with no action.
I’d really appreciate it if the team could look into fixing the door and lights soon, as secure access and working electrics make a big difference. I’ve kept records of everything and would be grateful for an update.
Pros: None
Cons: Delayed repairs, lack of communication, impact on security

Absolutely no idea where these 5* reviews are coming from. Abysmal service from this mob while selling our property with them last year. If you're thinking about selling, this is how the script plays out:

- Come around, overvalue your property (our mistake for falling for it) and promise you the world
- Do a "open house", which is tactically a few days before your 14 day cooling off period ends
- Fill it with a bunch of people to make it look like there's interest, but actually no interest at all.
- You get stuck in a 6 month contract
- Aggressively suggest you need to lower the price because the feedback is the house is "too expensive", even though they set the price at the start
- Absolutely no plan B expect for "we're pushing it".

This was just the start of it:
- Gave us "exclusivity" on a property we wanted to buy with them (the only reason why we went with them to start with) for 2 weeks, just to call up a family member (who also enquired) a week in offering the property at a reduced price
- Shared an email with someone's personal bank statements to us on email, which wasn't meant for us
- Don't open on a Sunday, so no viewings
- Cancelled a "second viewing" 30 minutes before after we told them we were going to be at home.
- Had "lots of enquiries" in the portal but less than 10% turned into viewings - another way of manufacturing "interest"
- Told a part exchange company our house wasn't selling "due to the price being too high", even though they were the ones who recommend the sale price in the first place
- Only showing people the house who were proceedable, until we later find out some viewers had flats to sell.

We went with Hurst when we finally go out of working with Chancellors, who sold the property in 3 days. Tells you all you need to know.

I'd recommend you stay well clear of this mob.

Avoid this agency if you value honesty and professionalism.

We signed the tenancy agreement, paid the deposit and first month’s rent, and passed all referencing checks — only to be told two weeks before moving in that the landlord had “changed their mind” and the current tenant would stay instead.

The agency then claimed the signed contract was somehow “not valid” after previously confirming everything. No proper support, no accountability, and no response to our formal complaint.

Extremely stressful and disappointing experience.

Outstanding Service from George and the Chancellors Team

My experience with Chancellors in High Wycombe has been exceptional from start to finish. George, in particular, has been incredibly helpful, supportive, and proactive throughout the entire rental process. He made everything seamless, kept communication clear between myself and the landlord, and consistently followed up to ensure every detail was handled smoothly. His interpersonal skills are truly top‑tier.

The wider team, led by James, also deserves huge credit. They are professional, capable, and genuinely supportive, a team that clearly takes pride in delivering excellent service.

I’m thoroughly impressed and will happily recommend George, James, and the entire Chancellors team to anyone looking to buy, rent or let a property. I look forward to doing more business with them in the future.

For the short time of knowing Maisie, she has been extreme efficient, professional and proactive. I’ve found her very reliable and just someone that has supported any request or help I’ve needed- so thank you and you’ve done a great job :)

Katie Adams was very helpful, knowledgeable and a big credit to herself and her team for making this long process simple, clear and easy.

Beth and the team has been very helpful and kind to me.

There's nothing worse than when your viewing a property that potentially will be your home, than feeling rushed / pressurised.
Lettings Negotiator Beth Robinson was very welcoming, professional and friendly, and took the time to let me have a real good look around at my own pace. This experience enabled me to make an offer (and subsequently have that offer accepted) on just the single viewing. 👍🏻

Beth was very helpful throughout the entire process of finding us a new property to rent. She was quick to respond and always kept us updated and informed. We had a very positive experience with Chancellors because of her.

Beth and George were very helpful and knowledgeable about the process. Always pleasant to deal with and answered all our questions. Nothing was too much trouble . We are very grateful for their help.

This team is fantastic! They’re always helpful and truly listen to the tenants’ needs. Thanks George and everyone else.

Chancellor was our estate agent for 3 years. Real good service. Shana really helped in our checkout and was really courteous.

I have let my property through Chancellors Estate Agent for eight years. In this time, they have managed every aspect of property management and I could not recommend them more. Shana Tolsma has been instrumental on many occasion for managing my property and I wish her every success in her new venture.

Shana from Chancellors is our property manager and she has been working on our case doing her best to get issues with our flat sorted.
We feel like she is on our side and all of the staff there have been quite helpful to us throughout our tenancy so far.

George Tubb Marla was great and gave the importance to my case.
We felt supported innour search, he is a great dealer

The experience was really good and went very quickly. We received an offer on the same day as our visit, and the offer was accepted the next working day. The whole process was fast, smooth, and completely stress-free. A big shout-out to George at Chancellor, who handled everything for us.

I was flat hunting for several months mainly in HW but also some other towns in Bucks, I met a lot of agents. I wanted to thank Beth Robinson in particular who was my contact at Chancellors. I was impressed by her approach to keeping in touch/following up. I stopped and started my search, sometimes I disappeared for a few weeks. Beth stayed in touch, always had suggestions and always responded to calls and messages within the same day or hour. She was very friendly, very diligent and professional. Thank you!

I used Chancellors for my rental property last year, I found the initial process easy and friendly however what had changed my opinion on them was not being informed that the property was also up for sale, so when I moved in I was then showing people around to buy the property I had just moved into.

upon leaving the property they have been fairly easy to deal with, my rating is purely based down to not being informed upon moving in.