Chancellors - Woking レビュー 

I found them very professional, helpful and always kept me updated.
Thank you to Martin, Taimur and Pierce

The staff were very attentive and knowledgable. Especially Tam and Martin who explained everything and returned my calls promptly when I had a query; they gave me regular updates and found solutions to any problems. They made the whole experience more palatable. Thank you Chancellors

I liased with Satvinder and he was very thorough and kept me in the loop with feedback.
Thank you Sat

I had a great experience working with Stan and Woking team. He was extremely helpful, kind, and supportive throughout the whole process of renting the house. He was always available to answer our questions and made everything much easier for us.

We really appreciated his positive attitude and professionalism. I would highly recommend him to anyone looking for a reliable and friendly agent.

If a 0-star rating were possible, this is what they would deserve.

Our experience with Chancellors in Woking has been extremely disappointing and stressful from start to finish.

From the beginning, communication was poor and inconsistent. Important information changed over time, and emails or concerns were often ignored or answered very late. We repeatedly had to chase for basic updates.

The property had multiple issues reported during our tenancy, including mould, problems with the check-in inventory report, and not being provided with all the necessary keys — notably the bin area key. We had to chase the agency for two months to receive it, meanwhile walking 10 minutes each time to dispose of rubbish and asking the concierge for temporary access to the separate garbage door. There were also various general maintenance issues that required attention. Despite being clearly communicated, these problems were not handled properly or in a timely manner.

The agency was disorganised and unclear, adding unnecessary stress during both move-in and move-out. There were several property managers that changed so many times over 7 months period.

The most unacceptable part was the checkout process. We vacated the property on 01/02/2026, handed over the keys, and left the house in good condition. However, the checkout inventory inspection was scheduled almost two weeks later, which is completely unreasonable. Any inspection carried out so long after the property was returned cannot fairly reflect its condition at the time of checkout and puts tenants at an unfair disadvantage.

Overall, the lack of professionalism, poor organisation, and disregard for tenants’ concerns made this a very unpleasant experience. I would not recommend this agency and would strongly advise future tenants to document everything carefully if they choose to rent through them.

Taimur was extremely professional, knowledgeable, and helpful throughout the entire process. He took the time to explain every step clearly and was always available to answer questions, which made buying a property much less stressful. His expertise and dedication really stood out, and I felt well supported from start to finish. I would highly recommend Timur to anyone looking to buy a property.

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Taimur was extremely organised and very helpful throughout the whole process. He made everything clear and easy to understand, kept me updated at every stage, and was always approachable whenever I had questions. His professionalism and support really took the stress out of the experience – I’d highly recommend him to anyone looking for an estate agent they can trust.

Extremely Poor Service Over 10 Years – Overseas Landlords Beware

I used Chancellors Letting Agents for over 10 years, giving them ample opportunity to manage my UK property while I was based in Los Angeles.

Unfortunately, their service consistently fell far below acceptable standards, and as an overseas landlord, I was left to deal with repeated mistakes, financial loss, and a total lack of accountability.

Here are just a few examples of the persistent issues I experienced:

1. Total disregard for time zones
Despite repeatedly informing them that I live in Los Angeles (GMT -8), Chancellors routinely contacted me at 4–5am my time. This level of carelessness reflects their broader lack of attention to landlord needs—especially those overseas.

2. Unprofessional tenancy handling without landlord approval
In 2020, I gave permission to begin tenant referencing but made it clear that I would only approve the tenancy once I had reviewed the references and signed the agreement. Despite this, after weeks of no updates or paperwork, I was suddenly informed that the tenancy would start the next day. This was without my approval, without tenant references, and without a signed agreement. I had to escalate the issue urgently to prevent tenants moving in without my consent. This demonstrates a serious failure to follow proper procedures and communicate effectively.

3. Poor contractor oversight and mismanagement
Chancellors frequently sent contractors to fix one issue only to cause another. There was no supervision or follow-up. The most egregious example: I paid for a new boiler installation and even paid £1,000 extra for it to be fitted in the loft. A year later, during a personal visit, I found it installed in a bedroom cupboard. When I requested a correction or refund, I was told it was “too long ago” to resolve.

4. Inadequate inspections and reporting
Their regular inspection reports consistently stated the property was in “good condition” and “clean.” After the last tenancy ended, I found the property in a deplorable state, including visible mould, none of which had been mentioned in any report. Their check-out report was so poorly written that I was unable to recover adequate funds from the tenant deposit to cover clear damages.

5. Negligence in handling council tax
After informing them that I would not be renewing with them once the tenant left, they failed to notify me of letters the council sent the,. In the past, council tax notices had been forwarded to me in the US. This time, Chancellors received all the correspondence—including a summons with seven days to pay—and only forwarded it to me on the last day of the notice period. I nearly faced a legal penalty due to their complete lack of responsibility.

In summary:
Chancellors have repeatedly demonstrated a lack of professionalism, oversight, and accountability over a decade of managing my property. Their processes are disorganised, their communication is poor, and their handling of contractors and legal matters is unacceptable. I strongly advise landlords—especially those based abroad—to avoid Chancellors at all costs. Your property and peace of mind are too important to leave in such unreliable hands.

Mark and Stan have been so fantastic. Being students, it's difficult to rent privately due to the negative category that students are put in. However Stan and Mark looked beyond this and helped us so much. Put faith and trust in us and helped us secure a beautiful property. They were professional and prompt with everything. I couldn't recommend someone more!

I am currently in the process of buying a house and I have dealt with so many estate agents in the last 6 months that I'm almost sick of it. But Taimur, by far, has been one of the best agents we have met. Especially as a 1st time buyer, it has been quite stressful communicating with so many agencies, brokers, solicitors and whatnot and sometimes agents don't really make it easy for you. But, whenever we had a viewing with Tam, I knew he was always genuine and straightforward with us; there was no pompous acts, no rushing to make a decision on the spot and he was very kind (gave us lifts to multiple different viewings as we don't drive). My mum even started asking if he was the one showing us the houses eveytime we had a viewing!

Unfortunately, we decided on a property which not with Chancellors, but I would 110% recommend Tam if you are ever looking to buy a propety with Chancellors in Woking. I don't write a lot of reviews unless the service has been excellent and I would personally recommend them to my family & friends and Tam has ticked both boxes, hence my short review :) Thank you for all your help so far Tam, we really really appreciated it.

Fantastic experience with Chancellors Woking! The team is very professional, helpful, and always go the extra mile. Everything was handled smoothly, making the whole process stress-free. Highly recommend!

We are in the process of selling our property and we are finding the assistance from Chancellors exemplary, with Taimur Bhatti

I recently rented a property from chancellors and found both Stan in Woking branch and Lauren my property manager to be a pleasure to work with, Stan for getting the deal done and Lauren has been so approachable and communicative since my move, I would have given a 5 star review but for the lettings hub debacle, nothing taken away from chancellors though as it's a separate organisation

Was very nice to Meet Tam today and thank you for showing me the property. Very friendly and helpful, answered all my questions honestly

The team were focused on getting the sale thru and we’re always professional (even when the buyer was shall we say anxious!!)

Taimur was very helpful the whole way through the process, always willing to help to push the sale through. Very pleased with service

Jamie project managed the whole process from start to finish and was excellent. She communicated with me regularly, so I knew exactly what was going on. Living overseas makes it hard to manage a property, but Jamie was brilliant, and I look forward to many more years working with her!
UPDATE - So I will not be doing another Chancellors review. Every single time I do one, the individual moves off my account, almost immediately. Chancellors, your service is slipping significantly. I had a property Manager Juliet would was brilliant for two years but left in December. Since then, it's been downhill. Apart from the one instance above, I have had a terrible time trying to get timeous responses from your team and manage my property from abroad. So up your game but I will not be doing reviews based on one situation if I can't get decent service for the other 99% of the time. Unacceptable.

I really appreciate the professional service from Sylwia and Stan. They do not only represent landlord but also tenant so that all parties are happy. I would highly recommend their services.

We bought property through chancellors recently. Taimur was our sales contact person. He always answered to phone and replied to email

I have recently sold through Chancellors (Woking), Taimur was excellent from start to finish keeping us informed every step of the way, well done!