We would like to thank you for the marvellous accommodation and it’s facilities. We very much enjoyed it. It was very clean, promp service for repairs and needs in case you get stuck. Very welcoming,... もっと見る
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We had a really great experience and would stay again when in Brighton. Location good with bus stop outside. Only negative is the lack of available parking so we had to park 10 minutes away. Apartm... もっと見る
None of the list of missing items, repairs, or concerns were done. This is despite the multiple attempts to request. - Back shower drain not draining - Dishwasher inoperable - No clean d... もっと見る
Apartment was lovely and spacious other then the fact it didn't have a blind on one off the windows ,so my daughter got woken up by the light as she was on the sofa bed and could do with a pan and bru... もっと見る
企業情報
当該企業による記述
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
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3.7
まあまあ
266件のレビュー
最近のレビュー依頼の記録はありません
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Doesn’t live up to potential
The apartments are very clean, brand new and beautifully fitted. The beds are comfortable and all rooms are very spacious. Unfortunately, there were a number of minor issues that did add up to a negative experience. The parking situation is confusing and communication around this is poor. The receptionist at the front desk doesn’t work for Charles Hope, but also had no idea about where to park. We eventually worked this out ourselves and even though the nearby parking as advertised as 4h only, you can book for longer overnight stays.
The apartment did not have any loo roll, coffee pods, the towels were cheap and rough and dirty dishes from the previous tenants were left in the dishwasher. Someone else’s details were left on the check in iPad which I had access to (sure a breach of customer confidentiality?), the heating/aircon system was also difficult to use making the room quite warm during the recent heat wave.
Finally the photos used in the booking.com page are not representative of the rooms you actually stay in. Rooms are minimally decorated and don’t have the beautifully decorated interiors that are advertised by this company.
The building and area are fantastic and it seems that attention to detail is minimal. This is a shame, as these issues I’ve highlighted can be very easily sorted and if resolved would allow me to leave a 5 star review.
2026年7月18日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that you found the apartment clean, beautifully fitted, spacious and comfortable — and that the building and surrounding area made a strong positive impression. It’s also great to know your visitors were happy with your choice of accommodation.
I’m very sorry, however, for the issues you experienced during your stay. The confusion around parking and the lack of clear communication should not have happened, and we appreciate you highlighting that the front desk team were unable to assist. We will be reviewing our parking guidance and ensuring clearer instructions are provided before arrival.
I also apologise for the housekeeping oversights — missing essentials such as loo roll and coffee pods, rough towels, and dishes left in the dishwasher. This falls below our expected standards, and we will reinforce our quality checks with the housekeeping team to prevent this from happening again.
Regarding the heating and cooling: our apartments do not have air‑conditioning, and the system is only able to heat the apartment, not cool it. During recent heatwaves, this has understandably made some rooms warmer than guests would like. We are actively reviewing heat‑mitigation options to improve comfort during hotter periods.
Thank you as well for raising the concern about the check‑in iPad displaying another guest’s details — this should not occur, and we are addressing this immediately to ensure data privacy is protected at all times.
On the point about the Booking.com photos: the images shown are a representation of the apartments we offer across the building, and the listing does note that decor and layout can vary between units. However, we recognise that consistency is important, and we are actively working on bringing all apartments up to the same visual and furnishing standard as those shown in the imagery.
Your feedback is extremely valuable, and you are absolutely right — these issues are small, easily fixable, and once resolved will significantly enhance the guest experience. We hope to have the opportunity to welcome you back and provide the five‑star stay you were expecting.
The structure of the building is great…
The structure of the building is great in respect of accessibility to apartments and guest's privacy. No noise interference from neighbouring apartments.
Secondly, the location is very accessible. It is very near to bus and train stations.
The workers are friendly and ready to assist the guest, from front desk to room service.
The furnishing is fine. All the necessary facilities to make a guest comfortable and self reliance were provided.
Our visitors commended our coice of the apartment.
Overall, my wife and I, enjoyed our stay in Charles Hope apartments and will want to stay there on our visit to London.
Let us know if you maintain such apartments in other countries.
I just feel that the apartments should have transportation services. It will compliment guests experience - expecially to airport.
We were in the apartment from 3rd to 16th July 2026.
2026年7月3日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you very much for sharing your experience with us. We are delighted to hear that your stay from 3rd to 16th July was enjoyable and that both you and your wife felt comfortable throughout your time with us.
It is wonderful to know that the structure of the building, the privacy of the apartments and the absence of noise interference all contributed positively to your stay. We are equally pleased that our location worked well for you, with easy access to bus and train stations, and that our team — from the front desk to room service — made a strong impression through their friendliness and willingness to assist.
Your comments about the apartment furnishings and facilities are greatly appreciated. We aim to provide everything a guest needs to feel at home, and it is encouraging to hear that your visitors also commended your choice of accommodation.
We are especially grateful for your intention to stay with Charles Hope again during your next visit to London. To answer your question: yes, Charles Hope operates serviced apartments in multiple cities across the UK and internationally at our ApartHotel in Cape Town. We would be delighted to welcome you to any of our locations.
Your suggestion regarding transportation services — particularly airport transfers — is very valuable. Enhancing guest convenience is a priority for us, and we will be reviewing this feedback as we continue to improve the overall experience.
Thank you once again for choosing Charles Hope. We look forward to welcoming you back soon.
First time visit.
Once we worked out how to get in, we ve never used this system before, the apartment was spot on. Fully equipped, clean and great views, in a great position. Everything just a short walk away. Our only issue was the lack of air conditioning. It was absolutely red hot. Inside and out. No relief in the room, and very little sleep. We would probably consider coming back.
2026年7月15日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your feedback. Great to hear the apartment was clean, well equipped and in a fantastic location once you got in. I’m sorry the heat made your stay uncomfortable — the apartments don’t have air conditioning, and we understand how challenging that can be. We appreciate your comments and are glad you’d consider returning.
Clean, comfortable contemporary but HOT!!
Good location, great views. Very clean, comfortable and contemporary apartment.
However with the warm weather it was over 30deg in the flat which made it very uncomfortable/ unbearable overnight. Despite a few fans available, there was no ability to cool the apartment.
2026年7月17日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for sharing your experience. I’m glad the apartment met your expectations for cleanliness, comfort and location. I’m sorry the high temperatures made your stay difficult — the recent warm weather has been extreme, and without air conditioning the apartment can become very hot even with fans. Your comments are valued and will be reviewed by the team.
Lovely apartment
Absolutely lovely apartment, good size, very clean. Check in and out instructions were really clear and went smoothly. Holding deposit was returned within 24hours. Would definitely stay her again.
2026年7月16日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for sharing your experience. I’m pleased the apartment met your expectations for cleanliness, comfort and space, and that the arrival and departure process was straightforward. I’m also glad your deposit was returned within 24 hours. We appreciate your feedback and would be delighted to host you again.
Apartment was lovely
Apartment was lovely, very modern and large, double balcony front and back extremely handy if you’re a smoker. Beautiful area. Only one thing missing was larger cereal bowls for breakfast in the morning.
2026年7月17日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for sharing your experience. I’m pleased the apartment’s size, cleanliness and contemporary design met your expectations, and that the dual balconies were useful. We also appreciate your feedback regarding the breakfast bowls; we’ll review this with the team to improve our kitchen setup
Great location
Great location, people on reception were lovely. Great vibe about the place
Constructive feedback:
Coffee machine - the wrong pods were supplied so it never worked.
Only 4 towels for 4 visitors - sure we did washing.
Bit odd that parts of the apartment felt unfinished. Like the walk in wardrobe didn’t have any clothes racks or shelving ?
No luggage racks.
Took us some time to find the hairdryer as it was in the top draw of the bedside table in the main bedroom ? Could have made more sense just leaving it on the bathroom. And yes we understand why there are no electrical plug points in the bathroom.
The sets of draws in both bedrooms are really odd. No handles or rebates in the front of each draw for pulling open. Had to grasp the sides of the draws to open?
Last thing - we paid for a 2 bed and 2 bathroom. Told a couple of days before arrival that we were being down graded.
We were offered a late check out but we asked for an earlier check-in and this we gratefully received by us. However, frankly, we were expecting some sort of partial refund. Left a bit of a sour taste.
Otherwise, we enjoyed our time to Charles Hope Battersea.
2026年7月9日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your detailed feedback. We’re pleased to hear you enjoyed the location, the atmosphere and the warm welcome from our reception team. It’s great to know the apartment itself was clean, comfortable and contemporary.
I’m very sorry, however, for the issues you encountered. The incorrect coffee pods, limited towels, and areas of the apartment that felt unfinished — including the wardrobe, lack of luggage racks and the drawer design — are all points we will review with our housekeeping and maintenance teams. Thank you for highlighting the hairdryer placement as well; clearer positioning will help future guests.
I also apologise for the change from a two‑bed, two‑bath apartment to a different layout shortly before arrival. While we’re glad the early check‑in was helpful, we understand why the downgrade left a sour note, and we appreciate you raising this.
Thank you again for your constructive comments. We’re pleased you still enjoyed your time at Charles Hope Battersea.
The apartment was just perfect
The apartment was just perfect. 2 large ensuite bedrooms off an open plan living space
2026年7月13日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for sharing your experience. I’m pleased the layout and size of the apartment suited your needs, especially the two ensuite bedrooms leading off the open‑plan living space. Your comments are valued.
Our first time in that area of London
Our first time in that area of London, and we found your apartment complex very central to everything! The staff at the Concierge were very pleasant, helpful. The property itself is very clean, with plenty of space to relax, work or enjoy light entertainment when you must wait until 3:00pm to check in. We were very close to the U.S. Embassy where we had an appointment. We only spent one night, but the surrounding area had cafe’s, grocery stores and the Battersea Power Station to explore. My only concern is when I can expect the £100. deposit back which hasn’t been credited to my account yet.
2026年7月14日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your review. We’re delighted to hear your first visit to the area was enjoyable, and that you found the location central, the concierge team helpful, and the apartment clean and comfortable with plenty of space. It’s great to know the surrounding cafés, shops and Battersea Power Station added to your stay.
Regarding the £100 deposit, this is a pre‑authorisation, meaning the funds are placed on hold by your bank rather than taken by us. Once you check out, we release the hold immediately. Your bank then processes the release, and the timeframe varies depending on the provider — some return it within hours, others may take several working days. If it appears as a completed debit rather than a pending hold, please contact our care team so they can assist.
Thank you again for your feedback; we’re pleased you enjoyed your stay.
It was a lovely and clean apartment
It was a lovely and clean apartment. The heat was unbearable, the temperature was set at 27 degrees, so in the 30 degree heat for the day it wasn't very nice going back to. We set the heating the manual at 21 degrees, but it just didnt cool enough.
2026年7月14日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your review. We’re pleased to hear the apartment was lovely and clean. I’m very sorry the heat made your stay uncomfortable. The number shown on the thermostat is not the heating setting — it reflects the current temperature inside the apartment, which explains why it was reading 27°C during the warm weather. Although you can lower the heating manually, the system cannot cool the apartment, so it may still feel very warm in high external temperatures. We appreciate your feedback.
Excellent apartment
Excellent apartment, very clean and exactly what we wanted. Good location in Hove, 15 minutes ago walk to the sea front and 10 minutes to the station. Easy communication - parking in Brighton is premium so being able to reserve a parking space was really helpful.
2026年7月13日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your review. We’re delighted to hear the apartment was clean, comfortable and exactly what you were looking for. It’s great to know the location worked well for your plans, with easy access to both the seafront and the station. We’re also pleased the communication and reserved parking were helpful during your stay. We appreciate your feedback.
wonderful Apartment
We were thrilled with the wonderful apartment and its beautiful furnishings, and we thoroughly enjoyed our stay. Everything was perfect. We were sad that we were only there for one night. Salisbury is also fantastic, especially the impressive cathedral.
2026年7月14日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your wonderful review. We’re delighted to hear you loved the apartment, its furnishings and the overall comfort it provided. It’s great to know everything was perfect for your stay, even if it was only for one night. We’re also pleased you enjoyed exploring Salisbury — the cathedral is certainly impressive. We appreciate your feedback.
five stars
I have been staying with them in Plymouth for last two years now. Excellent service, high quality accomodation, safe area, 30min walk to city centre,close to shops, car park . Five stars!
2026年7月13日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your wonderful review. We truly appreciate you choosing to stay with us in Plymouth over the past two years. It’s great to hear you continue to enjoy the high‑quality accommodation, excellent service and the safe, convenient location close to shops, parking and the city centre. Your five‑star feedback means a lot to us.
Comfortable
Comfortable, modern new build appartment. All amenities and helpful staff.
2026年7月3日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your kind feedback. We’re delighted to hear you enjoyed the comfort and modern design of the apartment, and that our team were able to support you during your stay. We hope to welcome you back soon.
The appartment was great even though…
The appartment was great even though missing some cuttlery and kitchen furnitures. Indicationw to go there were not precise so.that we needed to call. Just change the indication details to.provide the address of the reception. The rest was perfect but good for tehnological people :)
2026年7月11日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your feedback. We’re pleased you enjoyed the apartment, and we appreciate you highlighting the missing kitchen items and the challenges with the arrival instructions. We will review the inventory and update our access guidance to ensure the reception address and directions are clearer. Your comments help us improve the experience for future guests.
Terrible
An absolute nightmare from start to finish. The apartment was not fit for use, the service was substandard too, with total apathy shown towards resolving the issue. The air cooling unit was faulty, and known to be so. They would not or could not change my room, or even provide a basic fan. You would not be allowed to keep animals at that temperature. The check in process was also a calamity, with no email sent through, meaning I did not know I needed to bring a passport along. Hugely delayed things.
2026年7月10日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for taking the time to share this feedback. I’m very sorry for the experience you had. The apartment should have been fully fit for use, and the issues with the cooling unit, room change options, and lack of a fan are unacceptable. We are reviewing this immediately with our operations and maintenance teams.
The check‑in delay caused by missing documentation instructions is also not the standard we aim to deliver, and we will update our communication process to ensure guests receive all required information in advance.
Your comments are important, and we appreciate you raising them.
There were some things that didn’t work…
There were some things that didn’t work well in the apartment (toaster, coffee machine) and a strange smell came from the brown sofa.
But overall, it has been a nice experience.
2026年7月13日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your feedback. I’m glad to hear you had a nice overall experience, and I appreciate you highlighting the issues with the toaster, coffee machine, and the smell from the sofa. We will review the apartment’s inventory and investigate the odour immediately to ensure this doesn’t affect future stays. Your comments are genuinely helpful.
The accommodation was very modern
The accommodation was very modern, clean and comfortable and, I was very impressed with the size and quality of the fittings and fixtures.
What I did not enjoy was the complete reliance on technology and automation that, when it doesn't always work properly - which was my experience - it leaves you, as the guest, feeling very frustrated and having to do a lot of further messaging which is not a good experience whatsoever!
2026年7月9日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your feedback. I’m pleased to hear you enjoyed the modern design, cleanliness and comfort of the apartment, as well as the quality of the fittings. I’m sorry that the reliance on technology affected your experience. When any part of the digital process doesn’t work as intended, it can create unnecessary frustration, and we will review the systems and support steps to ensure guests aren’t left having to message repeatedly. Your comments are genuinely appreciated.
Lovely space, just too hot
The studio was lovely and clean, and the check in was very straightforward. Nice area too with good transport links.
The only issue was the heat - it was 31 degrees inside all night and the windows don’t open wide enough to let air in. Please consider either installing air con or having some fans as it was very difficult to sleep.
2026年7月10日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for sharing your experience. I’m glad the studio and location met your expectations and that check‑in was straightforward. I’m sorry the temperature in the apartment made the night uncomfortable. We’re assessing ways to improve cooling, including providing fans and exploring longer‑term solutions. Thank you for highlighting this — it helps us improve.
Plus and minus
Plus
Nice apartment
Central location
Good equipped
Minus
Far, far too hot.
No aircondition, no cooling system.
No chance to open windows at night time because of street level.
No response on coffee pads support.
After calling, answer was promised by email. No email.
After writing 2 emails no response on these.
Parking information and support poor.
There is parking in 2 to 3 minutes walking distance in the shadow of trees. Cost of 10 £ per day.
Instead of Salt lane parking in the sun for 15 £ and prebooking which was not explained and answered to my email.
2026年7月9日
自発的なレビュー
Charles Hope Apartments からの回答
Thank you for your review. I’m glad the apartment, location and equipment were positives, but I’m sorry for the issues you encountered. The heat and lack of cooling options should not have made your stay uncomfortable, and we are reviewing ventilation and fan availability.
I also apologise for the missed communication regarding coffee pads and parking. Guests should receive timely responses and clear information, and we will reinforce this with our team. Your parking feedback is helpful, and we will update our guidance to include the nearby shaded option you identified.
We appreciate you sharing this — it will drive improvements.
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