Charlested Home レビュー 33

Charlested Home からの回答

5日前

Thank you so much for such a wonderful Review!

Charlested Home からの回答

2026年1月5日

Thank you so much for your kind words! We’re delighted to hear you were pleased with the service and that your beautiful vase exceeded your expectations.

Our team takes great care with packaging and quality, so it’s wonderful to know this was appreciated!

We hope you enjoy your vase for many years to come.

Kindest Regards
Louise

Charlested Home からの回答

2025年12月15日

Thank you so much for your lovely review, Amanda. We’re so pleased to hear you love your Boho lamp and that you’ve been with us since the early days, that truly means a lot. It’s great to know you’ve consistently found our products high quality, well packaged, delivered promptly, and that our communication has been helpful. Thank you again for the recommendation, and we look forward to helping you with your next order.

Kindest Regards

Louise
Customer Service Team

Charlested Home からの回答

2025年12月15日

Thank you so much for your wonderful review, Karen. We’re truly grateful for your recommendation and thrilled to hear you’ve been so happy with both the quality of our products and our customer service. Your support means a lot to us, and we look forward to looking after you again soon.

Kindest Regards
Louise
Customer Service Team

Charlested Home からの回答

2025年12月15日

Thank you so much for your lovely review, Claire. We’re delighted to hear you enjoy our product range and that our team has been helpful. It’s great to know everything arrived on time and looks amazing. Thank you for your support, we hope to help you again soon.

Kindest Regards
Louise
Customer Care Team

Charlested Home からの回答

2025年12月13日

Thank you so much for your lovely review! We’re so pleased to hear you’re loving your lemon tree, it’s such a beautiful statement piece. It means a lot to know you’ve had a great experience with our team too. Thank you for your support, and we can’t wait to help with your next order.

Charlested Home からの回答

2025年12月13日

Thank you so much for your lovely review, Sky. We’re really pleased to hear you felt well looked after and kept informed throughout your purchase, great communication is so important to us. We truly appreciate your recommendation and support xx

Charlested Home からの回答

2025年12月13日

Thank you so much for your lovely review, Katie. We’re so pleased to hear you’ve consistently had great customer service, beautiful items, and quick delivery, that’s exactly what we strive for. We really appreciate your support and look forward to helping you again soon.

Charlested Home からの回答

2025年12月12日

Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you were unhappy with your experience and appreciate the opportunity to clarify what happened.

The stems were added to your order separately after the artwork purchase, following a request made via our webchat. These stems were part of our Black Friday promotion and were discounted by 20% at the time of purchase. As the artwork and stems are fulfilled from two separate warehouses, they are processed and dispatched independently. To ensure prompt service, our system automatically fulfils items as soon as they are ready, as we aim to dispatch orders within the same day.

Unfortunately, we were not made aware that the artwork was unavailable until after the stems had already been dispatched. During very busy periods, when we are processing hundreds of orders, we would not have known that the stems were only required if the artwork was in stock unless this was specifically communicated to us at the time.

Regarding delivery, our standard shipping charge of £5.95 applies across the website (with the exception of furniture), and this is clearly outlined during checkout.

We’re sorry that the alternative artwork options we suggested were not suitable and that the situation left you feeling disappointed. This was never our intention, and we do apologise that your experience did not meet expectations.

Please do contact us directly when placing your next order and we will ensure we personally look after it for you. We truly value your support of small businesses and hope we’ll have the chance to restore your confidence in us.

Kindest Regards

Louise

CharlesTed Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for your lovely review! We’re really pleased we could get everything resolved quickly for you, and we really appreciate your understanding that the issue was outside of our control. If you ever need anything in the future, we’re always here to help.

Kindest Regards

Louise

CharlesTed Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for your lovely review, Lauren. We’re so grateful for your continued support over the years and we’re delighted to hear you’re happy with the quick delivery and the timeless quality of our products. We look forward to looking after you again soon.

Kindest Regards

Louise

Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for your continued support and kind words. We’re delighted to hear you’ve been enjoying CharlesTed products over the years and that you value the quality, timeless design, and quick delivery. It really means a lot to us to have such loyal customers, we look forward to looking after you again soon.

Kindest Regards

Louise

CharlesTed Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for your lovely review 🫶🏼 We’re thrilled to hear you felt well looked after going above and beyond for our customers is always our aim. Your kind words truly mean a lot to the whole team. We hope to welcome you back again very soon.

Kindest Regards

Louise

CharlesTed Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much, Annabelle, for such a wonderful review. We’re genuinely so grateful for your recommendation and kind words, it means a lot to hear you adore our products and have had such a great experience with our customer service. We’ll be sure to pass this on to Kate too; she’ll be delighted. Thank you again for your continued support!

Kindest Regards

Louise

Customer Service Team

Charlested Home からの回答

2025年12月12日 に更新

Thank you so much for your lovely review! We’re delighted to hear your sofa arrived within the stated timeframe and that the delivery went smoothly with the two-man team. Even better to know it’s exactly as described and fits perfectly in your refurbished living room, we hope you enjoy it for many years to come.
Kindest Regards

Louise

CharlesTed Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for your lovely review, Jess! We’re so pleased to hear your vase arrived safely and that you love how it looks on your landing. We really appreciate your support and if you do decide to order another, we’ll be ready to get it packed up just as carefully for you.

Kindest Regards

Louise

CharlesTed Customer Service Team

Charlested Home からの回答

2025年12月12日

Hi Helena,

Thank you for taking the time to leave your review. We’re very sorry to hear how disappointed you feel and appreciate the opportunity to clarify the situation.

Your order was for 8 berry garlands. After receiving the images you sent, we carefully reviewed them and also forwarded them to our supplier for assessment. They confirmed that the variations visible across the garlands, including lighter painted areas and slight inconsistencies in the berries are normal and expected for this particular style. As these garlands are moulded and hand-finished, subtle differences between each piece are part of the design and are not classed as faults. Based on this review, the items were not considered to be faulty. This particular garland has been one of our best-selling products this year.

Our returns policy outlines two separate timeframes, which is standard practice for online retailers:

Any faults must be reported within 14 days of delivery so they can be investigated promptly.

Items must be returned within 28 days where eligible.

We do understand that you were away when the order was delivered, and we’re sorry that this added to your frustration. While we do need to apply our policy consistently, we did try to resolve the matter amicably by offering a store credit as a gesture of goodwill, however this was declined.

We’re genuinely sorry that this outcome was not what you had hoped for and that your experience did not meet expectations. If you’d like to discuss this further, please do contact us directly and we’ll be happy to review it again.

Kindest Regards

Louise

Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for your lovely review! We’re delighted to hear your rug runner arrived within two days and that you’re happy with the price and quality. We really appreciate your support and hope to welcome you back again soon.

Kindest Regards

Louise

Customer Service Team

Charlested Home からの回答

2025年12月12日

Thank you so much for such a wonderful and thoughtful review. We’re absolutely delighted to hear how happy you are with your furniture and that it exceeded your expectations in person, that rustic charm you mentioned is exactly what we aim for!

It’s also great to know our customer service and delivery updates made the process smooth and reassuring for you. We genuinely do care about every order arriving safely, so your feedback means a great deal to the whole team.

Thank you again for your recommendation and support, we can’t wait to welcome you back for your next order.

Kindest Regards

Louise

Customer Service Team