Chase Monro Claims レビュー 

80
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TrustScore 5段階評価の3

3.0

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I originally joined Chase Monro Claims in respect of mis-selling of motor finance. They were very keen and most helpful with my application. Unfortunately due to my severe personal circumstances I ha... もっと見る

5つ星のうち1の評価

Wasted two years of my life sending several documents on request, all seemed to go the right way, until they realised not enough been done and scrapped my case. Absolute waste of time, do not use the... もっと見る

5つ星のうち1の評価

No communication at all, same as the reviews below I have emailed every contact possible with no reply it’s been years. DO NOT USE. Feel like this company is some sort of scam please avoid. I have als... もっと見る

5つ星のうち5の評価

First started a claim for car finance 3 years ago and got put forward for chase monro. The process did take a lenghtly time but I have now today got my compensation. It's not chase monros fault for th... もっと見る


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3.0

まあまあ

TrustScore 5段階評価の3

80件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.0

すべてのレビュー

(80)

過去12か月のレビュー数: 10件

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5つ星のうち1の評価

car finance claim going on for 2 years

car finance claim going on for 2 years
was told in july the foc went in my favour against moneybarn iv not heard a thing since
multiple emails sent to multiple chase munro email addresses
wish id went with someone else total cowboy outfit

2024年12月5日
自発的なレビュー
5つ星のうち5の評価

Absoloutly fantastic service

Absoloutly fantastic service! Helped me with my claim for high interest borrowing against Oodle finance for a car I brought.
Stayed in contact every step of the way and kept me updated regularly. WE WON !! Highly recommend !! Tom was great !!!!

2024年10月9日
自発的なレビュー
5つ星のうち5の評価

Great service

Great service. A lengthy wait from start to finish approximately 18 months. But fortunately Jenny kept me updated throughout. Total received £2,317 and then paid £755 in fees. Great customer service 🙌

2024年9月24日
自発的なレビュー
5つ星のうち5の評価

Settlement query

I had a settlement offer and enquired whether this negated the need for a financial claim. I was advised that it was a good offer to take as the claim could take a long time to be completed and may not be as financially viable. I have now accepted the offer and pleased with the result.

2024年9月12日
自発的なレビュー
5つ星のうち1の評価

Awful company

Awful company - Avoid
AI were dealing with a claim for mislead car finance - AI since closed the case and these doughnuts started emailing everyday asking me to sign forms to complete the process - I contacted them to tell them that it would not let me complete to be told that they would send correct form (that never came through), in the meantime the car finance company contacted me off of the back of AI's letters sent a long time ago and have made an offer out of court - Now they want over 2k for doing nothing at all!!
DO NOT USE THIS COMPANY THEY WILL CHARGE VERY HIGH RATES FOR DOING NOTHING AND TAKE YOU TO COURT AT THE DROP OF A HAT, AND WILL NOT EVEN NEGOTIATE PAYMENTS FOR MONEY THAT YOU ARE ENTITLED TOO - AVOID AVOID AVOID - IM TALKING FROM 1ST HAND EXPERIANCE.

2024年7月19日
自発的なレビュー
Chase Monro Claims ロゴ

Chase Monro Claims からの回答

Whilst I am sorry to read of your frustrations Matt, it is important to provide some context to your review for the benefit of existing and potential clients.

You appointed Chase Monro to represent you in your car finance claim against Moneybarn in July 2022. In accordance with your terms of business, Chase Monro appointed a solicitor, Ai Law, in December 2022 to act on your behalf in these matters.

In early 2024, your retainer with Ai Law was terminated. You were made aware of this by both Ai Law and Chase Monro. Chase Monro asked you to refresh your terms of business with us so that we could re-commence work on your claim, to which you obliged.

In June 2024, Moneybarn No. 1 Ltd made an offer of settlement (addressed to Ai Law) in respect of your claim. Chase Monro were made aware of this, as we were representing you at that time. After Ai Law confirmed with Moneybarn that they were no longer acting on your behalf, Moneybarn contacted you directly with the details of your settlement offer - an offer which Moneybarn have confirmed that you accepted.

In accordance with your signed terms of business, once Chase Monro have been engaged to represent you, we are entitled to a success fee (28% + VAT of the gross amount of redress in this instance) of any offer made to the client either directly or via a third party. To accept any offer and refuse to pay the success fee is, in effect, breach of contract. We have invoiced you appropriately and await your response.

5つ星のうち5の評価

Paul rectified my initial query

having been mistaken about my potential claim I was informed that Chasemonroclaims had not recieved instruction from the initial company i used.

my apologies to them and thanks to them the possitive way they sorted this problem out .

2024年7月10日
自発的なレビュー
5つ星のうち2の評価

Absolutely incompetent and please do…

Absolutely incompetent and please do not choose this company who have unmanned phones & when you actually get thru it’s always the same “we have a backlog” I am seeking legal advice

2024年6月18日
自発的なレビュー
Chase Monro Claims ロゴ

Chase Monro Claims からの回答

Hi Allie, sorry to hear you are not happy with the service. Can you please respond Trustpilot's request for further information so we can identify you and investigate your comments please?

5つ星のうち5の評価

A win for the consumer

Chase monro have handled a claim I had against my car finance provider. Yes claims do take a long time to finalise but Jenny my case manager from chase monro have kept me informed all the way through the process and we have finally won. I would recommend to anyone thinking they may be owed money back.

2024年6月3日
自発的なレビュー
5つ星のうち5の評価

Chase Monro helped me file my…

Chase Monro helped me file my Discretionary Commission Arrangement claim against my car finance company last week. The complaint was submitted the same day and I have already had confirmation that DCA was used on my agreement. Just waiting for the compensation to follow once the FCA finalise their compensation plan in September

2024年5月14日
自発的なレビュー

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