Choices レビュー 

1,246
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We have been very happy with the service from Choices. Everything was handled smoothly when we moved out. A special thank you to Ebony Ramsey, who has been very helpful and always quick to respon... もっと見る

5つ星のうち5の評価

Shiquerah and jamie at Choices has been amazing since dealing with them. Polite , friendly and always willing to help find solutions to issues or problem, Many thanks

5つ星のうち5の評価

We are happy with the services offered by the company, especially the people who we interact make a huge difference. Would like to mention Nicola Dunn, who is our point of contact, she has been very p... もっと見る

5つ星のうち5の評価

What an amazing service and professionalism I have received from Robyn. Thank you so much for all your help and fantastic work. Recommending you and Choices to my friends and colleagues. Thank you aga... もっと見る

企業情報

  1. 金融・保険

さまざまな外部ソースから提供された情報

Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London


連絡先

4.3

優良

TrustScore 5段階評価の4.5

1246件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 44%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(1,246)

過去12か月のレビュー数: 91

レビューを書く
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5つ星のうち5の評価

Very Professional

I’m very happy with Choices. Always helpful & understanding. Shiquerah especially has always been very kind/professional, helping me to understand things & deal with issues that I’m not familiar with as we only have our old home as a rental property.

I would highly recommend Choices.

2025年6月12日
自発的なレビュー
5つ星のうち5の評価

Problem solved

I rang Choices as I needed help from a letting situation years ago. I spoke to Nicole who handled the call. She emailed me my old contract which helped clear up the problem. Very professional 5 stars.

2025年6月9日
自発的なレビュー
5つ星のうち1の評価

"Unprofessional and Unhygienic"

I had a very disappointing experience with CHOICES due to their poor service, lack of hygiene standards, and unprofessional conduct. Despite repeated complaints, the bathroom was left in a filthy state, and the agency showed no urgency in resolving it. Communication was chaotic, with messages often ignored and no coordination between the agency and landlord. It took nearly four stressful months, endless emails, and a formal dispute with evidence just to get my deposit back. CHOICES clearly prioritizes money over tenant well-being and shows no accountability. I strongly advise avoiding this agency if you expect even basic professionalism.

2024年12月29日
自発的なレビュー
5つ星のうち5の評価

Ebony Ramsey is a credit to your business

Ebony Ramsey is a credit to your business.
We rented a property off choice’s and asked for works to be carried out and if the landlord agreed we would put in an offer of rental. This was all done and accepted. On moving in we noticed none of the agreed work had been carried out and contacted Ebony who was very professional in the way she handled the situation and sorted out the issues quickly for us. As we were moving in a number of other problems arose so abayı contacted Ebony at least 2 times a week for about 3 weeks she was always very professional in her approach and kept us informed of what was happening at all times she was quick to respond to any problems that we had and if it hadn’t of been for her we probably would of pulled out of the rental. Thank You Ebony you’ve been amazing.

2025年6月6日
自発的なレビュー
5つ星のうち1の評価

Terrible service and communication

Terrible service and communication, I have reported issues with my house for the past 2 YEARS, and recieved no response!!! I have to keep asking and reminding them to even take the smallest action, and yet still nothing has been done. They emailed me threatening to evict me for not paying rent even though i did, only to find out the next day that they had a problem with the system, and i haven't even recieved AN APOLOGY. Worst agency i have ever been with, avoid being with Choices at all costs!!!

2025年4月30日
自発的なレビュー
5つ星のうち5の評価

Stars at Choices

Sam, Shannan and the rest of the team are exceptional. Their professionalism, standard of approach and good heart gives me confident going through with the rental process. Though still in the process, i can not fault them at this time. Job WELL DONE guys

2025年6月4日
自発的なレビュー
5つ星のうち5の評価

My partner and I are happy to have…

My partner and I are happy to have rented a nice apartment from Choices.

Daniel of the Choices Estate is the best. He made sure that we settled in comfortably. Always quick to resolve issues. A very good communicator.
Thanks Daniel for everything, we appreciate it.

Kudos to Jamie👌🏽, who started the renting process. Jamie followed up on us through the documentation process and always happy to help.

Thanks Daniel and Jamie once again. We love our apartment.

2025年4月5日
自発的なレビュー
5つ星のうち5の評価

Since Choices have become landlords at…

Since Choices have become landlords at my property, there has been a positive shift. The property has been cleaned more often, matters are resolved promptly and communication is good with someone from the team always available!

2025年5月28日
自発的なレビュー
5つ星のうち1の評価

Choices and tenant collusion

What a disaster. Choices and the tenant have unlawfully rewritten the tenancy agreement between themselves, manipulating the process to circumvent the Section 8 eviction procedure for late rent and other breaches.

The tenant is now making rent payments directly to Choices—unauthorised and in complete violation of my rights as the landlord. In April i was receiving it directly from Universal credit. Accepting this money diectly from Choices now could inadvertently validate their unlawful arrangement, effectively granting them permission through action rather than consent.

Driven by financial motives and an inflated sense of authority, Choices falsely assumes that their contract supersedes statutory landlord regulations. Their attempt to impose a full and final settlement is nothing more than an effort to absolve themselves of wrongdoing and to force me to surrender

Their actions blatantly disregard landlord rights and set a dangerous precedent for property management.

Choices are brazen, reckless, and entirely self-serving. Dont become infected by them. Avoid them like the plague.
You have no authority to acert yourself over someone'property. Partial payments are approved or rejected by Landlords
Part 3 coming soon

2025年5月20日
自発的なレビュー
Choices ロゴ

Choices からの回答

Thank you for taking the time to share your feedback again. We’re genuinely sorry to hear that your experience has been frustrating and appreciate the opportunity to address the concerns raised. At Choices, we are committed to supporting both landlords and tenants within the framework of current housing legislation.

You instructed us to help you deal with a difficult tenant and appreciate your disappointment with then but of course they were not introduced by Choices. We were trying to assist you with managing the arrears and you decided you no longer wanted us to assist you. You are of course entitled to give notice in accordance with the legal contracts to end our relationship.

I understand you have raised a formal complaint, which has been addressed as per our complaints procedure.


Kind regards, Karen Gunner, Customer Services Manager

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