ciaorentcar.com レビュー 

Ho noleggiato la macchina in stazione Centrale di Milano, ragazzi molto gentili e disponibili e le macchine sempre pulite e nuove. Ci tornerò senz'altro!

Very good service. Rent at Bergamo airport.

Scam alert!
Confirmed booking D013038219 denied at the desk by Ciao Rent Car. No car provided, no refund, and customer support is ghosting me. I have already filed complaints with ECC and initiated a bank chargeback.

Обращаюсь ко всем этим людям которые в первую очередь пишут здесь враньё которые скорей всего за 10 евро готовы продать собственную душу дьяволу.Я клиент этой компании уже 5 лет и никогда не было проблем.
Проблемы возникают у тех кто не хочет мыть авто,кто не ценит чужой автомобиль,кто ищет авто за 1 евро и бегает в поисках дешёвой оренды через брокера/посредника так как на прямую не хочет орендовать потому что дороже цена,кто не читает свой ваучер оренды.Люди очнитесь вы здесь сопли пускаете за 10-15 евро,за деньги которые с вас списывают когда вы получаете штрафы.Вы приезжаете в Италию в одну из самых дорогих туристических стран мира и хотите самолёт за 10 евро но за перевес багажа доплачиваете 50-100евро,хотите B&B за 20-25 евро но жалуетесь что с вас берут 2-5 евро в день за туристический сбор,хотите авто за 3-5 евро в сутки и чтобы она была всегда новая и после детейлинга но жалуетесь за цепы за 4 евро в день и за мойку за 15 евро.Аытобус из Бергамо в Милан стоит на минутку 12 евро в одну сторону,одна поездка на прокатном самокате в Милане стоит 1,5€ .Сидите лучше дома у себя чем будете плакать и падать в обморок за 10-50€ это Италия здесь за всё нужно платить а вы хотите даром но Феррари.
Не позорьтесь !!!Видел как вы унижаетесь делая фото авто чтобы не заплатить лишних 15-25 евро за страховку а потом в случае повреждения убегаете как мыши с коробля.
Позор вам!
Хотите сервис топ платите как за топ!
Или сидите дома или зарабатывайте больше.
Большинство с вас даже не знают как на этих новых авто включить коробку передач или как ехать а вы здесь сопли пускаете!
Позор!!!!

A fuir
Je déconseille vivement cette agence, l'état du véhicule était lamentable, sale, griffé, cabossé et l'employé du check-in de mauvaise foi. Elle a fait un max de photos et nous a conseillé d'en faire également car, elle nous a clairement menacé qu'au check-out ça serait ses photos contre les nôtres. Le pare-brise était tellement sale que la visibilité était réduite avec le soleil, hors elle a exigé qu'on lui remette le véhicule propre!!! De plus, il y avait une tâche de ciment sur la porte avant droite qui réduisait également la visibilité. C'est indécent de louer des véhicules dans cet état !!!

AVOID EVEN IF THEY WERE TO PAY YOU!!!

The staff's behavior was appalling and beyond imagination. I was subjected to verbal abuse and physical threats.

The treatment I received from these individuals is unacceptable in a civilized society. Only people completely lacking in basic culture and integrity would resort to threats, insults, and deliberate fraud. This behavior demonstrates a total lack of professional standards and basic human decency. These individuals rely solely on aggression and intimidation rather than reason or law. Their actions are profoundly antisocial and have no place in a professional environment.

AVOID EVEN IF THEY WERE TO PAY YOU!!!

1 étoile car je ne peux pas mettre 0 étoile.
Des arnaqueurs, des voleurs et aucune réponse à mon dernier mail suite a une amende que nous avons reçu et que l'agence de location a prélevé sur notre compte et nous recevons maintenant la même amende mais de la police de Milan pour la même infraction. L'agence de location ne l'a jamais reversé. Donc on l'a paye 2 fois avec une majoration en plus.
A fuire

Unsafe and unprofessional rental company. The car provided was in unacceptable condition, with front tires worn almost to the limit. The fuel level was falsely stated as “full” while it was clearly not.

The handover was rushed and careless. When I refused to accept the unsafe vehicle and asked for a replacement, staff attempted to charge an unjustified winter tire fee.

The interior was dirty, staff behavior was rude and aggressive, and customer safety was clearly not a priority. This company appears focused on upselling rather than providing roadworthy vehicles. Avoid.

If I could give less than 1 star I would. We hired 2 cars July 2025 for our extended family. On return they charged for damage that wasn’t there and 120euro for extraordinary cleaning. They refused to justify the charges or even discuss. I only paid because we would have missed our flight which I suspect they knew and used as leverage (rental site is away from Bergamo airport). After we had left more damage was added - strange that both cars had exactly the same damage! On return I took this up with my credit card company and got a full refund. I’ll never be back and I’ve hired dozens of cars over the years and never had any problems until now.

Bad faith business. I rent cars dozens of times a year. Their advertised price does not include MANDATORY fees that will be added upon pick up. Car chains are mandatory (half of the year) AND not included in the price. The surprise cost added to my bill upon pick was THREE TIMES MORE PER DAY compared to advertised. My booking voucher explicitly said "Pay at pick up:
0.00 EUR" and yet I paid three times more than my prepayment. They know exactly what they are doing.
Can't wait for the drop for surprise fees (they hinted at a mandatory clean up fee).
This will be escalated, reported, and claimed back (rented at one of Milan's locations).

AVOID AND DON'T BELIEVE POSITIVE REVIEWS. I was charged €130 for two small marks, less than 2 mm each, on the right rear door. Plus €60 for a technical stop, the time it takes to repair the car. Then €20 for cleaning the car, even though they told me it would be €15. In total, €256 extra, including VAT. The guy was very rude, insulted me, and then started recording me. We had a heated argument, but I was respectful throughout. He claimed I called him a pig, which isn't true. Don't be tempted by low prices like I was. I rented the car through Do You Italy

Min værste fjende fortjener et bedre sted at leje bil.

Jeg var meget skeptisk over at leje bil her i Napoli, da det var det billigste selskab – men afhentning og aflevering gik faktisk uden problemer, og der blev ikke påpeget nogen skader.

2–4 måneder senere er der dog blevet hævet penge på mit Mastercard 4–5 gange, uden forklaring.

Jeg har forsøgt at kontakte dem både via mail (ingen svar) og telefonisk. Telefonisk får jeg blot at vide, at det “ikke har noget med dem at gøre”, og at det angiveligt skulle være bøder.
Det giver ingen mening, at bøder skulle komme drypvis og så lang tid efter – og uden dokumentation.

Jeg er halv italiener og har rejst meget i Italien, og det her føles desværre som useriøs praksis.

Jeg har nu:
• Spærret mit Mastercard
• Oprettet indsigelse via banken

Mit råd: vælg et andet selskab – også selvom det koster lidt mere.

Recensione per l’ufficio di Bergamo, ma in realtà generale su CiaoRent perché quello che dicono essere il loro responsabile è inadeguato al ruolo

Mi hanno consegnato un’auto completamente sporca e qualche giorno dopo la riconsegna mi hanno addebitato 25€ per il lavaggio… non vogliono rimborsare nonostante li abbia sollecitati più volte inviando anche delle foto

Gli operatori sarebbero stati disposti a farlo, ma poi hanno passato la palla ad una specie di responsabile ucraino che sa solo attaccare i clienti

Vedendo altre recensioni sono soliti addebitare il lavaggio anche se non dovuto

Evitateli, riescono a non restituire soldi anche davanti a delle chiare foto, il responsabile non sa gestire e sostiene falsità per non restituire 25€

Scammers! They charged me for pre-existing damage (which I proved by sending photos). They promised to refund the amount, but three months later, I still haven’t received anything and they no longer answer my WhatsApp or emails.

Rented car broke down, happens, no hard feelings. Guy from the company said to come to the office to get next car, taxi will be refunded after sending invoice to headquarters in Milan. I did as it was planned. But after sending invoice for the taxi after coming back to Poland- full silence, no refund, no apologies, no nothing. Shame. Avoid this company!!

Scam artists. Continue to take money when vehicle no longer rented. Disgusting attitude. Avoid avoid avoid dont make the mistake i did.

They didn't have shuttle bus although included in the services I hired. Needed to walk with a 3years old and 3 luggages all the way from the airport. A week later, when returning the car, they had same proble, no shuttle bus and no solution. I complained and they threated me to charge me cleaning services. I requested the complain form compulsory to have in all companies and they told me they don't have (more clients and the workers of the other company in same office witnessed it), after my insistance the worker at counter told me he could give me a rive quickly to the airport.
They also had different returned time in their documents and wanted to charge me and extra.

Tried to charge for existing damage. Luckily I had photo. Very aggressive and charged 20 euro for car needing a wash. Also tried to charge 75 euros for interior clean. Car initially was in poor condition. Keep away from them

We hired a car/2 as their was 6 of us on picking the car up we checked it out OK new car ,not very clean but we were just going to use it to our hotel
As we were on our journey I looked in the glove compartment for the paperwork that you usually get nothing I thought nothing of it.
On our way back to the airport we had a puncture in the middle of Milan
We managed to get the tyre of and replace it only to discover that the spare was also flat ,we had no way to get help as no paper work the only telephone no was their office they could not helpsaid we had to call the roadside help but we had no number so we had to leave the car where it was we had to get to the airport in 2hrs for our flight
They were no help at all then thy took our deposit +charge for fuel that we took a photo of when we get to the car in the first place it was half full thTs how we left it plus charged for road side service+cleaning the car.
So far we have been charged £598+£600 dep absolutely a SCAM company that has no customer service/care they should be closed down.

Do not rent from these guys. If you decide to rent a car, then make a video of the whole car, inside and out as the check out document has fewer damages mentioned and they try to claim old damage when you return the car.

After they tried that with us, I saw them try it with the next family whilst I was waiting for their shuttle service.

If they put in writing that you do not have to vacuum clean the car, do it as they won't honour their word and will charge you 85 euro!! for vacuum cleaning after check in document has signed off and deposit returned without issues.

If you ask for their complaints process or the organisations were they are registered then you won't receive an answer.