Cinemark レビュー 

Way to mke sure I patronize only the AMC, Regal, and Apple cinemas near me. Thank you for making it know that Cinemark would rather take the money of someone who couldn't attend the theater while going through a temporary disability but won't honor what they paid for when better. I happen to live in an area where theater options are plentiful. I will now make sure everyone who I have the ability to reach will not attend Cinemark either. While this won't make a dent in the discusting amount of money Cinemark brings in, it will let my little corner of the world know that this company has no regard for the people who want to attend. So between myself, my family, and my friends I will at least know that we have deprived Cinemark of our few thousand dollars a year.
Our conversation concludes, but the word of mouth social media campaign now begins.
You're very welcome for the thousands of dollars I have spent ove the years.
Thank you for sending me to try out my other theater options.

Cinemark shop owned by cinemark is terrible and ripped me off. I ordered a 25th anniversary popcorn bucket for my kids. They didn't send the stir stick that looked like a wand. I tried to do a chat and it was AI. I typed in Representative and it said it would be answered and never was. I emailed several times. Finally weeks later someone responded and said it had been escalated. I never heard anything so emailed again. Days later I received a response that said thanks for your feedback and didn't address the missing item. I googled corporate emails and found 2. One bounced back and no response from the other. Terrible business and customer service!

Movie went down and couldn’t even get a refund because I got
My ticket through fandango.

I’ll pass on cinemark and stick with REGAL or AMC.

Worst customer support ever. My Movie Club account was hacked and stolen. I have called multiple times, been put in a call back queue. When they call me back, they do not respond when I answer and I get a message saying "sorry we missed you". I am getting very slow response to my online request but at least something. This has been going on for a week. In the meantime, I have had to pay for movie tickets I already purchased thru my membership. And who knows what is happening within my account while it is in somebody else's hands. This company clearly does not want to have any personal interactions, It is a shame because I have always received great service in the theatres and have been a member for years, staying loyal through COVID and the slow restart and horrible selection of movies afterward.

Had 3 credits on my account but had to pay for the movie out of pocket. No one around to question about this,the screen where I was purchasing ticket acknowledged my account but wasn't able to use my credits and was also unable to purchase online as I usually do.
Again there was no one to ask and I wasn't going to stand in the concession line to do that,so I payed for my ticket then cancelled account, and got a message that I will lose my 3 credits, credits I can't use!!! Will not be coming back and let the credits I can use go to waste. I literally pad $46 to see one movie,great experience

Do not join the Cinemark Movie Rewards Program. I had accumulated over 50 prepaid movies when I decided to leave the plan. Nowhere was I warned that six months later all my prepaid movies would be deleted. Well over $500 was wasted on this subscription. When I contacted customer service to point that out, they said, "Tough luck"

La pagina web es horrible, ganan tanta plata y no son capaces de hacer un sitio web decente, por todo da error o que están trabajando en ello, mejoren.

I went onto the website app. I am a member. legimately, used my card to purchase movie tickets for my family.
The system completely failed me. I never got tge movie tickets. And now Cinemark took.my money and refuses too refund me. The Girl representative at Sugarhouse informed me the computer system was bugged. Not surprised.
The system is still holding a payment online on my card and wont release it. Ive called other representatives and they all tell me itsmy bsnk fault.
Im so disapointed. And at this point yhe system wont give me a refund. I domt have a confirmation number. So why is your system still holding my payment?
Not ever doing this again. I just wont be back for a while.
Hw.

Son muy groseros

I've been using Cinemark's website for years, at least 20. Never had a problem. No problems with customer service, either. And if there's something you don't understand or can't be solved on the website, just go to a theater and they take care of it for you. Keep in mind that people mostly tend to complain online rather than complement online with certain categories of chain stores, restaurants, grocers, etc.

Beware spending $9.99 or more a month for Cinemark's movie club that will not give you the benefit you pay for! I started the club because it sounded like a good deal, but after 7 months and never going to the movies I thought it was time for me to discontinue the account but the tickets you receive monthly are not supposed to expire.

So I finally stopped the account and it turns out that you only have 6 months to use all of those credits. I don't remember reading that anywhere, but maybe it was in the fine print somewhere?

So in order for me to actually have the privilege of using tickets that I have paid for during the last 7 months, I have to pay $9.99 AGAIN in order to get those seven movie ticket credits back into my account. And on top of that, I not only have the privilege of paying almost $10 AGAIN, I also have to waste my time and call the corporate office to have them manually put the tickets back on my account??

When I asked customer service if they thought that was right, she just kept repeating their stupid policy like I'm some kind of an idiot and didn't hear the first two times. So then I asked has anybody ever done a class action lawsuit?

Her response?

Are you threatening to sue?
I asked a question.
Because if you're threatening to sue then I have to disconnect the call.
I asked a question don't you... Don't you know the difference between a question and a threat?
If you're threatening to sue I have to disconnect the call.
Listen, a question ends with a question mark a threat is a statement. For example, "Have you ever been sued?" That's a question. "I'm going to sue you." That's a threat because it clearly states something I intend to do. Do you not know the difference?
You need to talk to legal.
So that many people threaten to sue or you have that many people asking about suing?

Wow!

DON'T WASTE YOUR MONEY!

ABSOLUTELY UNACCEPTABLE EXPERIENCE.
I’ve been a loyal Cinemark customer for years. Rewards member, monthly subscription, the whole thing. I even decided to purchase an annual membership as a birthday gift for my friend because we go to your theaters constantly. That was a huge mistake.

When we tried applying the membership to his account, it dumped 12 tickets onto his profile AND still started charging him the monthly fee . . even though I already paid for the full year upfront. When I called customer service, I was met with an incredibly rude representative who insisted I applied it incorrectly and that “nothing can be done now.”

So I’m out $140, and my friend is now being charged monthly anyway. The only “solution” offered? Cancel the account . . which they said will still stay active for 6 more months, meaning my yearly gift will now only last half the time I paid for.

How is this even remotely acceptable? Taking someone’s money and not providing the product they purchased is outrageous. Between the attitude, the complete lack of accountability, and the refusal to fix an obvious system issue, this is hands-down the worst customer service I’ve ever dealt with.

I will not be returning, I will not be renewing, and I will not be recommending Cinemark to anyone until this is resolved.

Ordered from Cinemark shop in July. Was told item out of stock but would ship in December. Shipping confirmation sent 12/9 but item never shipped. Was counting on it for Christmas gift. I sent inquiry week before Christmas. Day after Christmas they finally responded saying issuing refund as lost in transit and out of stock so cannot replace. Tracking showed it never left their facility/was never actually shipped. So they kept my money for 5 months then sold my item to someone else

Went to see new Avatar movie at Cinemark Tinseltown 290 on opening night in Houston. Their online ad claimed we would get free custom 3d glasses if buying tickets for opening night. We were given regular 3d glasses. I feel Cinemark used deceptive marketing promise to get more people to go on opening night to boost sales. Shame on Cinemark.

The past two visits we’ve had pretzel bites at the concession stand and there was so much melted butter in the box they came in it literally spilled out and stained my husband and I’s clothes. They also pull movie viewings at the last minute-even special events they’ve advertised for months (other theatres will still have the showings and/or they only pull some of the days- I checked before writing this because I know it wouldn’t be fair to fault them if it was something the distributor did that they had no control over).

The staff and management are first class and they can real move a line to get snacks before the movies. seats and the theater were very clean. My only complaint would be the rudeness of customers that won't stop talking during the movie but that's out of Cinemark's control

We use to love coming here. It use to be so clean throughout, even the bathrooms. The customer service use to be great. It use to be the only movie theater we would go to. I even met my friends here. Well after this last Saturday, I WILL NEVER GO BACK. Not only was the staff discourtious, lazy, and not working, but the General Manager, Brian Steven's, was THE worst manager I have come across in my years of law enforcement and business. 30 minutes prior to our movie starting, these young 5 employees decided to congregate in the open, front area, beyond the ticket person, in the theater screen area before the hallway, outside screen #1. They were laughing, playing, and talking, as the carpets under them and around them were filled with trash and popcorn all over the floor. This was the worst I have EVER seen this place. It looked as if none of these 5 had cleaned any of it all day long. We were due for a movie to start on 30 mins and our theater was trashed. Yes I have photos and I was kicked out for taking photos of the work they were not doing, which says alot about their management and staff. Theater #1 had trash overflowing from the trash can, piled high, and overflowing onto the floor beneath it. This trash can inside screen #1 was so bad that you could tell this was not from just the screening before. Which tells me these 5 employees are not being monitored and that the manager isn't doing his job and promotes non-working activities and socialization. Brian, never listened to our side. Instead, he kicked us out of the theater saying we could not take photos for evidence to provide to his Corporate Office. This tells me he is aware of what is happening and does not want Corporate to know. Shame on him and shame on these 5 that are getting paid to do a job and not doing it. We tried asking the front desk for help and the young female there ignored our requests and said they were busy. We showed her a picture of them not being busy and she reported us for taking the photo. Quite concerning. We will not go back Brian, but now people will know the truth. Thank you for throwing out good customers. We won't be back to your trashy place.

Theater door open during film so you could hear employees carrying on. Dirty! People on phones during film. Film selection terrible... Till it one an Oscar. Poor things wasn't so immoral then. Garbage christian movies don't deserve 5 showings daily.

Mr Robert the day manager was so kind as he knew I was having a tough day and gave me encouragement and made my day 10x better. People like him make the community a great place!

Cinemark will not help customer after noticing tickets were ordered for wrong night and show past even though ticket was never scanned. Highly disappointed that I paid for the tickets but can’t get them for tonight without ordering and paying again. They need to find a way to put customers before profit.
What happened to helping customers and customer service?