Even though there was an initial issue with one of the products, Clair de Lune were very swift to rectify it and sent out another very quickly. They responded very quickly via email & I love the quali... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Had an issue with the item I purchased so raised my concerns with the customer service team. I had a quick response from Robyn, very polite, friendly and helped resolve the matter very quickly. Thank... もっと見る
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One if the items i recieved was incorrect, however, customer service truly assisted me and even told me to keep the incorrect item and they will send the correct one to my house. Greatly appreciate yo... もっと見る
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Ordered anti-roll baby mat. Within ~1 year of normal use the plastic has split leaving a sharp edge that scratched my baby. Customer services refuse to replace citing 6 month warranty and requiring me... もっと見る
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企業情報
当該企業による記述
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
連絡先
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, 英国
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4.4
優良
568件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service.
Had an issue with the item I purchased so raised my concerns with the customer service team. I had a quick response from Robyn, very polite, friendly and helped resolve the matter very quickly. Thank you so much Robyn, I really do appreciate your help. You are an asset to your team.
2026年4月15日
自発的なレビュー
Clair de Lune からの回答
Hello Katie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Customer Service
Even though there was an initial issue with one of the products, Clair de Lune were very swift to rectify it and sent out another very quickly. They responded very quickly via email & I love the quality of the products too (the baby wraps- fleece & cotton).
2026年4月16日
自発的なレビュー
Clair de Lune からの回答
Hello Charlotte,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Customer Service Excellence
The customer service from this company has been exceptional, I would recommend them to anybody.
2026年4月21日
自発的なレビュー
Clair de Lune からの回答
Hello Laurie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Terrible product and even worse…
Terrible product and even worse customer service. Will never purchase from them again.
2026年1月1日
自発的なレビュー
Clair de Lune からの回答
Hello Danielle,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations and that you were disappointed with your purchase. We would love the opportunity to make things right; please reach out to us at customerservices@clair-de-lune.co.uk so we can look into this for you personally.
Kind regards
Clair de Lune Customer Service Team
Item sent in wrong colour but very…
Item sent in wrong colour but very quick response and resolution from helpful customer services team
2026年4月17日
自発的なレビュー
Clair de Lune からの回答
Hello Christina,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer support and communication!
One if the items i recieved was incorrect, however, customer service truly assisted me and even told me to keep the incorrect item and they will send the correct one to my house. Greatly appreciate your support and quick replies! I would definitely recommend Clair de lune!
2026年4月15日
自発的なレビュー
Clair de Lune からの回答
Hello Habiba,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Easy to order, quick response to query and very polite communication
2026年4月9日
自発的なレビュー
Clair de Lune からの回答
Hello Anon,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
There was difficulty with my order due to the courier service, but the customer service I had from Clair De Lune was great. When I received my package everything was exactly as expected.
2026年3月20日
自発的なレビュー
Clair de Lune からの回答
Hello Miss Wise,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great experience
Great experience. I contacted customer service to ask if they sold some spare parts for our moses basket stand, which admittedly I expected to have to buy a whole new stand for. Rebecca was very friendly and helpful and offered to send us the spare parts free of charge. Would definitely recommend this company.
2026年4月2日
自発的なレビュー
Clair de Lune からの回答
Hello R W
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I accidentally ordered a cover
I accidentally ordered a cover, thinking it was a moses basket and requested a refund. I got a quick response and the issue was sorted out and a refund processed
2026年3月25日
自発的なレビュー
Clair de Lune からの回答
Hello Rhyanne,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Fab service
Really helpful, quick response and great customer service. I would definitely recommend Clair de Lune!
2026年3月18日
自発的なレビュー
Clair de Lune からの回答
Hello Hayleigh,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service!
I received excellent customer service from Clair de Lune. I ordered a cot-top changing tray, but when assembling it, the allen key and screws were defective and got stuck in one of the wooden parts. I contacted Clair de Lune for a replacement part, and they went above and beyond by sending me a brand-new product without needing me to return the faulty one. The replacement arrived within a couple of days, and the staff were friendly and very responsive. Since then, I’ve purchased additional items from them, including a pram mattress protector and sheets, and have been just as impressed. Highly recommended!
2026年2月17日
自発的なレビュー
Clair de Lune からの回答
Hello Alexis,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Friendly and helpful customer service
Customer service have been very helpful in resolving queries I had about my moses basket and stand, including sending out new screws for the canopy / hood for the moses basket. Thank you to Robyn in particular.
2026年3月16日
自発的なレビュー
Clair de Lune からの回答
Hello Emily,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I needed some replacement screws and…
I needed some replacement screws and the team were really helpful and quick to respond so I was very happy.
2026年3月13日
自発的なレビュー
Clair de Lune からの回答
Hello Hannah,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great service!
A Clair de Lune Moses basket was handed down to me. The rocking stand had the basket supporting straps missing as well as the rocking stoppers. I contacted customer service and they sent immediately the replacement parts. The basket is now safe for our little Eloise. Thanks for a great service!
2026年3月6日
自発的なレビュー
Clair de Lune からの回答
Hello Frederique,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Clair de Lune からの回答
Hello Angela,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Clair de Lune からの回答
Hello Alicia,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
High quality products, impeccable customer support when needed. Fully recommend Clair de Lune to anyone
Impeccable customer support when seeking replacement straps. Timely response and sent within 24 hours. 6 in 1 highchair is an excellent, high quality product, very happy with this purchase.
2026年2月26日
自発的なレビュー
Clair de Lune からの回答
Hello Shauna,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Clair de Lune からの回答
Hello Ct,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The wrong item was delivered
The wrong item was delivered, however, the customer service was speedy and professional and nothing was too much trouble. I was sent out the correct item on the same day and all was well.
2026年2月23日
自発的なレビュー
Clair de Lune からの回答
Hello C Towl,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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