Clair de Lune レビュー 

Disliked that there was no internal covering on part of the order which was to be gifted but customer service was prompt and courteous and the issue resolved to my satisfaction.

I wrote on the off chance they could help with a spare part. The response was extremely quick, courteous and helpful. Could not have done more to help. Brilliant support.

They dealt with the problem straight away, quick reply
Many thanks

Years after buying my moses basket, the braces of the support snapped and I reached out to the Support team to seek a replacement, which they arranged immediately. Their service was so quick, generous and effortless. Highly recommend both for Product quality and service! Thank again.

Really happy with the customer service from Clair de Lune. I had a small issue while assembling my Moses basket stand and contacted customer service for help. They responded quickly, explained exactly what I needed to do, and even sent me a helpful video showing how to fix it. I followed their instructions and it worked perfectly!

They were also very kind and arranged for a replacement set of screws to be sent as one was missing from my package.

Thank you so much for your help and for making the whole experience so easy and reassuring. Excellent customer service — I would definitely recommend Clair de Lune! 😊

I contact customers as one the straps had broken on my stand. I wanted to find out how much it be for a replacement. The lady Rebecca was amazing and had sent them out free of charge me.

Super helpful and quick response.

Thank you

Very helpful and kind customer service, I made some errors during the online order process and they helped me rectify it pretty much immediately. Highly efficient (and warm) service.

We love the moses basket and stand, baby occasionally thinks otherwise but that's all part of the fun.
Delivery was fine.

Very very prompt response to all of my emails. Very friendly and hassle free experience. Great customer service

Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great and got us replacement fixtures shipped out. She responded to our emails super fast, great customer service all round 😊

So impressed with this company. I just received our solid oak cot bed and it's absolutely beautiful. I am always eager to verify green claims that companies make so I reached out to customer service before I bought the bed and asked them for more details on their materials, including chemical testing and confirmation about the standards that the bed complies with. They wrote back really quickly and shared evidence of their tests, including some very much optional testing they've done on chemical safety. I really really appreciated this - it shows how seriously they take the safety of their products.

They was very helpful and sent me the parts I needed free of charge.

Amazing customer service from Rebecca! Thank you, really happy with the mattress we got!

Placed an order and paid for an item showing as in stock received confirmation then heard nothing for over 10 days. Emailed them to query and just received an order cancelled email. Eventually then got an apology email saying the item was out of stock.

I fully appreciate mistakes happen - but the onus should not be on the customer to recognise or rectify the issue. I will not be using again, regardless of how good their products or prices may be.

Excellent customer service had an issue with courier saying they delivered it with proof of photo which was not correct. Contacted customer service and replacement sent out. Robyn responded quickly to emails sent with updates. Bought lovely Moses basket bundle at a great price for my granddaughter. Highly recommend Clair de lune.

Great customer service. I had a problem when ordering and this was quickly resolved by Robyn. Would highly recommend this company

Very fast email response and dealt with my issue quickly.

I purchased a Moses basket, stand and some sheets from here a month or so ago. Communication re the order and delivery was great and the item arrived. Myself and my partner went to build the moses basket stand yesterday however noticed that there was a piece missing in the wooden stand and we couldn’t screw a part in.

I contacted customer services via email yesterday midday and before 9 this morning, the lovely Rebecca had wrote back to me to apologise for the fault and to let us know she’s ordered another stand for us and that I’ll shortly receive comms with the delivery info.

Fantastic customer service! We cannot wait to build the stand and have the Moses basket ready for our little baby that’s due this month! Thanks again Rebecca and team

Very good customer service. I had an issue with one of the items purchased and it was quickly replaced and received within a couple of days.

We ordered some goods online for our first grandchild and when the goods arrived unfortunately there was an item missing, I e-mailed customer service who responded very quickly and resolved the issue with no hesitation, the lady was very helpful and understanding which was a breath of fresh air will definitely be using again