Clarks of Kidderminster レビュー 

Purchased a Hyundai Tucson in May. Started out ok, communication was good when arranging test drive etc. Noticed a fault with one of the rear seatbelts on test drive (it was unusable) so when I agreed to buy the car it was on the condition that this was fixed. I collected the car a week later but when I got home I realised the seatbelt issue hadn't been fixed, in addition to this the brakes were screaming and the gears were very stiff when the car was warm. This is where the communication stopped. I called the showroom and was told to call their service centre to book in. I left message after message at the service centre when either the answer machine picked up or the call went through to a different department who could only take a message. Went back to the showroom to be told again that I had to call their service centre. In the end I complained to the Branch Manager as the car had become undrivable due to the gear issue and we were due to drive it to Wales the following week. The car was booked in and we were given a courtesy car for a week for our holiday and told to pick my car up the following weekend. The following weekend arrived with no communication from the branch and I discovered the car wasn't yet fixed, they were waiting on parts. Another week passed and I collected the car and was told all issues had been fixed. It was quickly apparent that the seatbelt still wasn't fixed and still couldn't be used and the brakes still screamed. The gear issue had been resolved with a new clutch. The car was collected again the following week for the brakes and seatbelt issue to be fixed. The car was returned the next day and the seatbelt issue was resolved. However the brakes still scream, this is frustrating because the engineer drove the car home to me (approx 7 miles) so it would have been apparent that the brakes still scream. Needless to say I've given up with this garage, I don't trust the abilities of their service centre. I had a bad experience with another branch in this group in 2018 (Dudley Motor Company) and it appears that the service and quality of cars is no better at Kidderminster. I won't be purchasing through this garage again and will now end up having to pay to fix the brake issue myself.

Booked a service through their online system plus other things to be fixed, and a car pick up and delivery back which I woukd have to pay for. Had an online confirmation 2 days before with all the detail.
Car was not picked up, as I found out their online system does not link to their in-house service schedule, so car was not serviced or MOT. Offered me next day, but why should I accept as it wasn't convenient which I didn't. Asked for a manager to ring me but I had many other people of lower level ring me, so gave me the impression he couldn't be bothered with such detail.
Poor play. Customer service non existent. The girls did their best to correct, but this dealership has lost my custom for good.
I had to tell them they had a major disconnection with their inhouse system. Don't book on line with their email and order other things, or don't bother at all. Better places around.
Was thinking of renewing my car for new Suzuki, but not now through this dealership.

Bought a 70 plate Corsa for £10k. Discovered the cambelt was damaged a week later, and that a service was missing. Clarks said it was OK and the car passed it's inspection. 2 months later noticed the car was using 1 litre of oil every 1000miles. Was told that this is "within acceptable limits". I later discovered that when Clarks serviced the vehicle during it's PDI, they used an oil that was not to the correct PSA spec. This could of caused the cambelt damage. Very poor level of service, not recommended. Aftersales care does not exist at this dealership. I had to complain the the head office, T Wall, they were just as underwhelming.

We visited the used car part of the dealership to find a run around after my mums car had died. The salesman, Roger maybe, came out, told us he worked inside (obvious) was horribly rude (we don’t have room for 700 cars here) and patronising about the whole situation and then went back inside.

There were a number of easily avoidable issues surrounding the administration aspect of buying my car. This resulted in me being very frustrated and none too pleased with the service I received. However, after writing a polite but firm letter to the MD, they put things right and came good.

Thry need to improve on calling you back quick enough taking the money but carnt call you back when there is a problem

EXCELLENT service from Kevin, nothing to much trouble, no sales pitch, which i like. Had problem with front tyre was soon put right , with a new tyre, very happy with the service, would recommend Kevin

Not very impressed with clarks.having problems with my kia sportage parking sensors.booked in to rectify faults and told all done so collected car.soon became obvious sensors still not all working.car booked in again but in the meantime I had scratched the bumper which I had repaired before the car went back in.now from being covered by warranty they are not apparently.seems they are looking for any excuse to get out of repair.service staff very arrogant bordering on rude.shall not be buying any future cars from these people

My experience was not the best. I traded my suzuki in and they gave me rock bottom price and then found out later they sold it for double they gave me. A week later I had a small problem with my new used car and they charged me £80 labour just to grease the back brake drum. And while I was there the manager Ashley didn't say hello. Things are always not what they seem. Bit of a sad face really 😔

My entire experience at Clarks of Kidderminster was wonderful, all because of Amber! She hasn't been with Kidderminster Clarks long but she went above and beyond to get me my dream car within my budget. She sorted everything for me (even when we hit some problems) she bent over backwards to ensure I walked away a happy customer. She's extremely calm and polite and takes all the stress out of buying a car. Thank you Amber! Don't know what I'd have done without you.

Called in today to purchase a New Kia xceed £26300. Just wanted to see the infra red on the car as only seen online. The sales man in the Kia showroom askead me to go over to the Suzuki showroom and they would sort me out, walked over to Suzuki and the chap in there asked why I have gone in there for Kia? I explained the kia chap had sent me over and he was as surprised as I was. He sent me back to Kia and when I went back in to complain, the two gents standing by the the door I asked for the manager and they looked at each other as if I was stupid, both said he was not there, I then asked to see the red infra red colour and went outside with the one chap. No one was interested in dealing with me or the sale. I just said thanks for nothing and walked off. I purchased a new car at another dealer that couldnt do enough for me. I got home and emailed Kia Clarkes at Kidderminster and within a few minutes had a phone call from the manager!!! He did apologise and didnt know anything about it and asked if he could deal with my sale. I explained what had happened and he did say he would look into it, and wanted to help. I told him I had already sorted my car and purchased from another dealer and would not give them a sale as the none interest of the sales staff they obviously doot need any sales! Kia must pay great salaries for the sales men to not be interested in selling cars!
Readiog the reviews on here shows the total lack of interest, if I had read them before would of gave Clarkes a miss. Why dont the main companies read the reviews and sort the bad showrooms out? Cars are not cheap and a big purchase, if they dont require the sales how do they survive!😡😡😡😡😡😡

Excellent service from Callum at Clark’s of Kidderminster
Really helpful with our Kia Xceed
Purchase really friendly and helpful with no pushy sales pitch

Phoned up about an autotrader advert about a kia stonic .Gave all my details and was told will send all details to me. 3 days later I phoned up and always busy we will phone you back .Never phone back Tried 3 more times noone phoned back Poor customer service and not bothered if they sell cars .

What a dreadful service from the so called service department!
Took car in for its first service - told it would take up to 90 minutes BUT after over 2 hours it was still not completed - blaming a slow internet update ! If it’s going to take longer than 90 minutes then say so !
Do you think we have all got 2-3 hours to waste sitting around for a car to be serviced !
AND not very apologetic either ! I think they have forgotten who is the paying customer!

I have been a disability customer for a few years...but I have never had a better experience than I had at this Dealership.
Geoff Currin ( Sales Executive) who dealt with our application, is a decent calm and knowledgeable man.
He was 100% efficient with all our paperwork and other things...for example..he took us through the new car controls and answered all our questions with what we believe to be excellent and concise answers.
He is one of the most lovely men you would ever want to meet....no push to rush....and accommodated us A1.
Many many thanks to you Geoff ...you are a credit to MG Motors !.
Thank you again.
Mr Steve & Shirley Marsh

Truth prevails.

Ordered a new red MG Trophy LR with John Cook. Excellent service and informative about the product.

We bought our car back in August. Service provided by Roger. He was excellent. Took his time to explain everything. Car is just great. Thank you Roger :)

Roger Harold is very knowledgeable and very helpful in my visit to test drive a MG4 which I ended up ordering one. Many thanks for the experience.

Sarah Farmer and Andrew Cole both made my experience at Clark’s of Kidderminster super! Clear and helpful information.
Sarah went above and beyond with assistance and after care to clear minor points. Thank you both.

Excellent service from Roger. Explained what I was looking for and he found a very nice car, just what I wanted. Made everything easy from the buying to collecting my car. Was pleased with the service of picking me up from home.