Clickatell レビュー 

Consistently unreliable SMS delivery and non-existent support.

We've been having issues for 4 months now. Out of 3 times we contacted support, we received a reply only once. It's been over a month since our latest attempt to contact Clickatell - no response still. Note that they still charge you for undelivered SMS.

Save yourself the hassle and look for something more reliable.

UPDATE 1: About a month later, someone from Clickatell reached out to tell... that 'due to a processing error on our side your query was not investigate.' and asking for failed message IDs again.

Case number: ENSC-135388. Delivery is still failing.

UPDATE 2: Someone from Clickatell finally got in touch. They made an effort to resolve the issue and most SMS are delivered now. Upgrading rating to 3 stars. Occasionally SMS still fail, even though the same number could be reached previously. Go figure.

UPDATE 3: SMS delivery failing again. We can't trust that Clickatell is delivering our SMS and have to keep an eye on them and do back-and-forth with their support. The only thing we can be confident about is that their billing works - they never forget to charge you, including undelivered SMS.

Dominic was very professional, genuine and accommodating. I really appreciated his patience and care he showed me. He listened and understood my challenges and then provide easy to understand and implement solutions. He also was a very nice man and I enjoyed our conversation.

Paul's help was invaluable, he researched all avenues and followed each finally getting result that we are so happy about.
I need to say that all this happened on weekend including night time call.
I can not express how much his help is appreciated he basically saved our life as we have demo on Monday.
I was surprised Paul did not leaved or passed the problem to another person he did everything possible to succeed.

thank you very much

No words, can describe the assistance received!
Just great, excellent service!
As service provider, the prices are OK, and service is fast sending SMS, and I can't say that there is service down, because in all this year's that I work with them, (since 2008) I never had any problem's.

Excellent support and customer service from Michelle Williams.

I was able to received the SMS on time, Since I am new to this the setup I need to ask ManageEngine OpManager who recommended Clickatell to us and we were able to configure SMS gateway.

Clickatell Service is A+
Thanks to Bradley Cyster for the support!

Thank you for the countless attempts from Sales agents Marcus and Dominic on the integration issues faced within my Whatsapp channel I believe.
Surely I am pleased and will be making use of this tremendously in year 2020.
The patience shown with me is really great,taken in the face I'm no technical minded person.

Thank you Dominic Abrahams for the Speedy assistance in a very crucial matter for us. We needed our IP's white listed and Dominic attended to this with a sense of urgency and the issue was resolved within half an hour.

Really appreciated it!
Denelle
Protection Through Innovation

I'm amazed by a companies Support team that is reliable and can be trusted when they say "I will call you back"
I commend the entire company on the service I received by Dominic Abrahams and Payments Department.
He was a great help in ensuring my credits gets allocated in a timely manner,for a deadline impossible to miss.

Withdrew part of their service without notice (ability to include URLs in texts) rendering their SMS service useless to my company then refused to refund balance in our account when I attempted to close it. Actually Customer Service offered a discount then "Finance Team" refused it hiding behind Terms and Conditions.

Dear fellows,

I am writing to let you know that this company is an absolute scam. If you are looking for a company that is a scam and for sure you will be coned this is the one. I wish I have done a better search before choosing them (at least I learned my lesson). Unfortunately, I figured that out one day after I paid them and when I asked for refunding me for the money their answer was: "good luck with that", seriously?!!! Anyways my money is gone. I just wanted to help other people not getting trapped with them.

Smooth WhatsApp integration with minimal or zero technical knowledge required to complete integration.

This is an untrustworthy company that does not even refund the money that you have not even started using.

Niele Hewett and the Clickatell team were wonderful to work with!

Niele was so accommodating, patient and always willing to explain everything in great detail and multiple times.

Thank you for 5-star service Niele, it was a pleasure to work with you!

Kind Regards
Meg Martin

Dominic Abrahams has been terrific since I got him on my Support call this morning. He committed to taking action on two issues that we had been going back and forth with Support for weeks. Within 20 minutes, he got the US long number payment question resolved and also got commitment to get the request for a short code moving. His follow up has been sincerely appreciated.

Had an amazing experience integrating with WhatsApp with the help from Clickatell. Everything went as good as you expect it to go - from trial to production. Mare le Roux and Mark Kreuiter were always there to help through the process. Thanks for the great service.

Clickatell has been outstanding throughout the process of assisting Discovery in delivering a totally new capability to Discovery members.

I had a lot of questions and Marcus was very helpful with that.

Dominic Abrahams was very helpful and friendly.. He did follow up every day to and make sure I did get a reply from the sales team regarding my query.
Much appreciated.