Clickatell レビュー 

Clickatell からの回答

2018年10月24日

Hi Tom

Thanks so much for your positive review. We're really happy that not only have our products delivered to suit your needs, but our customer service levels too. We'll make it our mission to continue in exactly the same way for the next 10 years - and beyond!

Thank you once more for taking the time out of your day to share your feedback.

Team Clickatell

Clickatell からの回答

2018年10月9日

Hi Gill

Your support through the years (you have been with us since almost the very beginning!) is highly appreciated. While a lot has changed in the world of mobile communications since 2001, SMS remains a formidable communication channel and we're delighted to have provided you with a consistently reliable service and an account manager you can count on.

Thank you for taking the time out of your day to share your feedback with us!

Team Clickatell

Clickatell からの回答

2018年9月28日

Hi Clement

Your continued support over the last 13 years means the world to us, and we look forward to many more years of reliable SMS delivery for your business.

Thank you for taking the time to leave us your feedback!

Team Clickatell

Clickatell からの回答

2018年9月28日

Hi Marwaan

We're really grateful that you took time out of your day to leave us your feedback and are also very happy to hear about your positive experience! Both as a team and as individuals, we do try to provide the best possible service, and we're glad your account manager has displayed this.

Thank you once again for your continued support.

Team Clickatell

Clickatell からの回答

2018年8月31日

Hi Phillip

We are so happy to hear about your positive experience over the last couple of years. Our reliable SMS services are just as important to us as a great experience with our team, and we have every intention of maintaining these standards.

Thank you for taking time out of your day to share your feedback! We really do appreciate your support.

Team Clickatell

Clickatell からの回答

2018年8月30日

Good day

Thank you for taking time out of your day to share your experience with us! As discussed, certain industries see a higher rate of delivery issues due to the regulation of their content, but we will continue working closely with you to monitor delivery and, if necessary, immediately escalate any issues to our Support Team.

Thanks once more for your valued feedback.

Clickatell からの回答

2018年8月16日

Hi Chantel

Thank you for taking time out of your day to share your feedback with us! We're so pleased to hear that you've had a positive experience and will make every effort to continue providing you with the same high standard of service.

Team Clickatell

Clickatell からの回答

2018年8月16日

Hello there

Thank you for taking the time to share your experience with us!

We’re really happy to hear that you’ve found our services user-friendly and our support team helpful. Regarding the concatenated messaging, our team has worked with you through testing and routing changes to resolve this and will continue to do so, if required. Sender ID remains a best-effort service and unfortunately can’t be guaranteed but your account manager will continue working with you to try and ensure successful implementation.

Thanks once more for your valued feedback which helps us to continue providing the best possible service to you and our other customers.

Team Clickatell

Clickatell からの回答

2018年8月15日

Hi Blair

Thank you so much for your feedback! We appreciate you taking the time to share your experience with us and look forward to providing you with a continued positive service.

Team Clickatell

Clickatell からの回答

2018年7月30日

Good afternoon

We sincerely apologize for the inconvenience you’ve experienced.

Your case was escalated to our support team and we understand that they have been in contact with you to assist with resolution.

• We have confirmed that your payment was not automatically processed and that notifications to inform you of your expiring two-way subscription were not delivered. Our team is investigating the cause of this error and will keep you updated on progress from our side.
• Further to this, we’re also working on your request to replace your old long number with a new one.
• Your refund request has also been escalated to our Finance department for feedback and action.

Our support team will be in touch with a further update within the next 24 hours.

Thank you for your feedback.

Clickatell からの回答

2018年7月11日

Hi Neil

Please accept our sincere apologies for the inconvenience you’ve experienced. We will certainly work harder to provide an improved support service for you in the future, should it be required.

With reference to your specific issue, we can confirm that our support team responded to you on Monday (July 9th) to advise you that the U.S. two-way number which was being used had been blocked due to the carrier noticing you were sending A2P (application to peer template messages) traffic, which is not permitted when using a U.S. long number.

We have since replaced the blocked U.S. number with an alternative, which you have confirmed to be in working order. In addition, we have refunded your remaining balance as requested.

Should you require further assistance in any way, you can email our support team on support@clickatell.com.

We appreciate your support and continue to welcome constructive feedback like yours.

Clickatell からの回答

2018年7月4日

Hi James

Please accept our apologies for the inconvenience caused. We value prompt communication with our clients and regret not delivering this to you.

We have just escalated your case to our Support Center Manager who will be in touch with you before 10am tomorrow morning to discuss the specifics of the issue you are experiencing.

Thanks once more for your feedback.

Clickatell からの回答

2018年7月2日

Dear David

Firstly, thank you for the feedback and please accept our sincere apologies for the inconvenience caused. Not needing our service certainly reflects on the great systems that you build and maintain with our partner, Synology.

Our support team have reviewed your account settings to see why the expiry notifications were not received as you mentioned, and we identified the following:

- Under Manage Account and Communication Preferences, your setting for reminder alerts was switched off. This would have prevented our email systems from sending an alert informing you of pending credit expiry.
- We also noted that the email address registered with your account and the email address which was listed to receive alerts are different.

If you would be so kind as to update your communication preferences, we are sure that these communications will not go unnoticed in the future. For clarity, we do send out both notification and reminder emails should credits be set for expiry due to our dormant account policy.
We acknowledge that communication of these settings may not be visible or clear enough, and this is something we will be looking into urgently. To rectify the situation, we will be refunding you with the expired credits for which you did not receive an alert. You can expect these credits to reflect immediately.

Clickatell appreciates your support and will continue to welcome constructive feedback like yours.

Thanks,
Team Clickatell

Clickatell からの回答

2018年3月7日

Hi Aroha, thank you for the feedback. I’ve asked our service centre to investigate this matter and try to assist with your delivery issues. Please look out for an email from support@clickatell.com – we would love to help you resolve any delivery issues you are experiencing.

Clickatell からの回答

2018年3月7日

Hi Steven, we’re sorry to hear about the negative experience you’ve had. We’ve escalated this to our service manager, who confirmed that they have tried to get in touch via phone and email earlier. Please look out for an email from support@clickatell.com. You can reference the following case number when responding: 05559908 and our team will assist with the delivery issues you are experiencing.

Clickatell からの回答

2018年3月6日

Hi there,
We are really sorry to hear about your negative experience. Our support team has confirmed that they have tried to get in touch with you via both phone and email. If you have not received the communication from us, please check your spam folder for mail from support@clickatell.com. Alternatively, you can call our support team 24/7 via +27 21 910 7700. We have already created a case for you and you can reference the following number when responding: 05654493.
Please get back in touch with us so that we can help you to rectify this ASAP.

Clickatell からの回答

2018年2月20日

Thank you very much! We appreciate your feedback.

Clickatell からの回答

2018年2月19日

Hi Jeronimo,

Thank you for the feedback!

There are a number of reasons why character encoding issues such as the one you’ve mentioned could be occurring. Please could you email our support team via support@clickatell.com with specific examples of your use case so that we can help you troubleshoot and assist you with the correct URL encoding or Unicode solution.

Clickatell からの回答

2017年10月23日

The Clickatell REST API accepts messages in the UTF-8 character set by default. UTF-8 is the accepted international character set which is applied for all standard languages. Many mobile operators unfortunately still incorporate a more restrictive character set, meaning that this may differ between operators.

In order to ensure that your message is delivered, and is readable, we would convert the message to Unicode if you are using any special characters / symbols or any foreign language alphabetic characters that is not supported by the particular operators library in order to ensure that your customers can read your messages. Messages not containing special characters would not be converted to Unicode. Your message will only be converted to Unicode if the message content is not supported by the particular operator.

Please refer to our FAQ on Unicode support here: https://www.clickatell.com/faqs/answer/do-you-support-unicode/
Please contact our support team via support@clickatell.com if you need any further information or have any other questions regarding this so that we can assist you with your specific case as we would need your account details etc in order to help. Our digital sales team can also assist you with pricing queries. They can be contacted via onlinesales@clickatell.com.