CLIFTON レビュー 

CLIFTON からの回答

2023年10月19日

Hi Stu

Thank you so much for taking the time to leave a glowing review! We're absolutely delighted to hear that you were pleased with the replica shirt we made for you, our team at CLIFTON works hard to create quality custom clothing that truly brings your design to life, and it's fantastic to know that we were able to achieve this for you.

We greatly appreciate your kind words, and they'll definitely serve as a motivation for our team to keep up the good work. Please don't hesitate to reach out to us if you ever require more custom clothing, or if there is anything else we can assist you with. Our goal is to consistently exceed your expectations in both quality and service.

Once again, many thanks for your positive review, and we look forward to working with you again in the future!

Best wishes,
Marcus

CLIFTON からの回答

2023年10月19日

Hi Archie

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our customer service and that you were pleased with the high-quality bespoke apparel you received. 😊

We take pride in providing top-notch products and services, and it's fantastic to know that we met your expectations - we appreciate your trust and confidence in us.

If you have any questions or need further assistance, please don't hesitate to reach out to us anytime. Thanks for being a great customer!

Best regards,
Marcus

CLIFTON からの回答

2023年1月10日

Hi Kristine

We appreciate your excellent review and hope to see your back on our site soon!

Best wishes,
Marcus

CLIFTON からの回答

2023年1月10日

Hi Harry

We appreciate your kind words - Bruce is especially pleased - we are delighted your bespoke gift was a hit!

Best wishes,

Marcus

CLIFTON からの回答

2023年1月9日

Hi Pete

We appreciate your business and the kind words, we hope to see you back soon!

Best wishes,
Marcus

CLIFTON からの回答

2023年1月9日

Hi Midii

Thank you for the lovely review, we love a challenge and can't wait to work with you again!

Best wishes,
Marcus

CLIFTON からの回答

2023年1月9日

Hi Dave

Your review is lovely to see, and we appreciate your continued custom!

Best wishes,
Marcus

CLIFTON からの回答

2022年10月8日 に更新

Hi Simon

As Jimmy has already assured you that your order is exactly the same fabric (same fabric mill, same weight) as your last order - this was your third order with us and since your demands for a free embroidery on this order were politely declined we have been sadly expecting this negative feedback regardless of the delivery outcome.

Whist there are continuous edits to this review we must stress the facts - Simon demanded an upgrade, threatened our business and then left a negative review - brands of all sizes must stand up against such behaviour.

Many thanks,

Marcus

CLIFTON からの回答

2022年9月21日

Hi Edward

Thank you for your review. We're glad you have enjoyed the ordering process and we are also pleased to hear that the blazers have met your expectations!

Please do not hesitate to reach out for future garment requirements for your cricket club and our team will be happy to assist.

Best wishes,
Marcus

CLIFTON からの回答

2022年10月6日

Hi Chris

Thanks for your message, please note our customer service reps are instructed to handle all enquiries via email or live chat so that there is a record of requests made and any responses, when dealing with complex designs this is necessary to avoid misinterpretation. Our service holds an excellent rating here and on other review sites, and we review all feedback to continuously improve our products and processes.

As international business we have operations around the world - for our British customers we clear goods into the UK on their behalf and pay all duties and VAT due on them at that point to ensure that the price you see is the final and transparent price - we do not charge our customers VAT.

With regards to your order, a support ticket has been opened and our records show that your emails have all been replied in a timely manner with a full replacement of that order sent to you based on the order pack details which you approved of prior to the replacement being arranged. 

Many thanks,
Marcus

CLIFTON からの回答

2022年9月21日

Hi Rich

Thank you for your review! Our design team was happy to accommodate your custom pattern to the jersey and we are glad you found this process enjoyable and resulting in very special custom made club jerseys.

We will be happy to assist you with any future kit requirements, our team are standing by to always do their best to cater for your needs.

Best wishes,
Marcus

CLIFTON からの回答

2022年9月21日

Hi Ingrid

Thank you for your kind words. We are happy to hear that the jersey has become such a special present for your husband and that our sizing is comfortable. Please do not hesitate to reach out again for any future orders and we will be happy to assist!

Best wishes,
Marcus

CLIFTON からの回答

2022年9月21日

Hi Robyn

Thank you for your kind message! We understood the tight deadline you had on these rowing jerseys and our production manager had personally seen this production through and since the artwork and design was confirmed at an early stage we were able to expedite this further allowing the jerseys to be delivered earlier than expected.

Best wishes,
Marcus

CLIFTON からの回答

2023年10月19日

Hi Steve

Thank you so much for taking the time to leave a fantastic review. It means a lot to our team, as we strive to provide the best possible service to our valued customers like you.

We're glad that our communication efforts made a significant impact on your experience and that we were able to deliver your order on time. Your kind words will be passed along to the entire team.

We truly appreciate your support and look forward to assisting you with any future custom clothing needs.

Best,
Marcus

CLIFTON からの回答

2022年9月21日

Hi James

Thank you for your message here. Please note that our team has explained to you on every request that was chargeable and you were notified of these extra charges in the order pack email prior to you requesting additional design amendments. These are also listed on our website as chargeable extras.

Our colleague Jimmy had also taken extra time to ensure you do not make excessive amendments and compiled all the change requests to clarify all your requests were included in the amended design.

As such, saying it was 'impossible' to adjust the design would be untrue as the email correspondence shows our team has spent a considerable amount of time preparing the design change to meticulous detail to which you have approved the design and signed off for the same.

With regards to the print quality, our team had emailed you a few times in June that if you provide a non-vector format file and approve use of the same, the print quality will be limited to the file we were provided and will pixelate when enlarged.

Lastly, the fabric selected when you placed the order was polycotton fabric upgrade which is a heavier weight, higher durability fabric where the trade off will be less stretch and comfort to our default cycling jersey fabric.

If the specific fabric and artwork requirements were made known to us we would have informed you of what is required to fabricate the jersey for you to your exact specifications.

Best wishes,
Marcus

CLIFTON からの回答

2022年9月21日

Hi Clair

Thank you for your kind words, our team understands the nature of bespoke products and would like to provide our customers with a design they have envisioned. We are happy to hear that the order has met your expectations and if you have any further clothing requirements please do not hesitate to reach out again and we will be happy to assist!

Best wishes,
Marcus

CLIFTON からの回答

2022年7月1日

Hi Paul

Your previous order (in 2016) was for our winter cycling jersey and we still sell this shirt on our website, however your order this year however was for our Baobab Summer Cycling Jersey which is advertised as being engineered in a lightweight and breathable fabric. They are different products.

The vast majority of our feedback and reviews are incredibly positive and we always look for learnings from those with less positive experiences.

Best wishes,

Marcus

CLIFTON からの回答

2022年6月13日

Hi Cecily

I have reviewed each issue raised and see that you have been in direct email correspondence with two members of our customer service team who have replied quickly to every message quickly and with friendliness. Not a single message has been ignored.

The facts are the shirts were ordered and delivered to you within 2 weeks of order approval, on receipt you advised the design did not match the order pack. This was checked and found not to be the case, it was communicated back to you that all the details were exactly as per the approved order pack but regardless an offer was made for you to return the shirts and we could make a fresh batch for you in a different design, as a gesture of goodwill.

Unhappy with this response it was at this point you 'discovered' further issues and made threats of legal action and online reprisals should we not refund you without you returning the shirts which it was clear at this point you had used. As our quality control process is robust - the fabric for each order is steam-treated before production to ensure shrink and colour fastness - we have great faith in the quality of our products but have still also tested the same fabric used for your since your complaint and cannot replicate the claimed issue.

We are proud to make shirts for thousands of customers around the world - from large businesses to small polo teams and fashion labels - we always work with our customers to ensure satisfaction however in cases where unreasonable demands are made we must draw a line in the sand and move on.

Best regards,

Marcus

CLIFTON からの回答

2022年6月13日

Hi Ben

Thank you so much for the excellent feedback, we are delighted to hear the custom ties and bow ties have been such a hit!

We look forward to working with you again soon :-)

Best,

Marcus

CLIFTON からの回答

2022年6月13日

Hi Mr Jones

Our thanks for your detailed review and appreciation for the team's efforts, we are always delighted to hear such positivity!

We look forward to working together on your next order very soon.

Best,

Marcus