Club Monaco レビュー 

I placed an order on Club Monaco at the beginning of July. And I actually got a new charge for two items I've already returned right after I received them. I called my bank and they told me it's somehow a recurring charge that will come every month. They asked me to "unsubscribe the item". I was like...how come there is a "recurring charge" for the clothings. Club Monaco really got an unreliable payment system that I've never experienced from other online shops. It's actually pretty unbelievable that the big brand like Club Monaco doesn't manage their payment system well.

I placed an order online and three weeks late, it still hasn’t arrived. I cannot get anyone from CS to communicate with me. On top of that, in my email confirmation from the company they gave me a tracking number — ever since I emailed customer service a couple days ago, the tracking number has disappeared. I can’t track the order, I can’t get in touch with anyone to help me and I’ve lost hope that I will ever receive the item.
Absolutely absurd and horrible experience all around. STAY AWAY.

There is nothing good to say about my ordering experience with this online company.
Ordered 2 of the same dresses for size comparison. First $300 dress showed up stuffed in poly mailer. Second dress never showed and no communication from company. Called CS and only after calling and 10 days later it showed up. It showed up used with white deodorant marks under arms on a black sleeveless dress. Disgusted, I called to return and was assured I would not be charged for the return label. I return both dresses in my own box and was charged for 2 labels, really? I called CS once again and rep said it was a restocking fee. I asked show where it states on website. I assure you it doesn’t . The only charge would be for return label in which I was not to be charged.
I’m still waiting for my credit.
First and last time I will do business with Club Monaco.
Learn from my mistake.

Ordered online, charge showed on my credit card, received an email next day saying they needed to confirm billing details and to call them. When I called they said the order was cancelled although I never received an email confirmation of this and prior email said it was pending. First and last time I attempt to make an online purchase from this company. It's 2018, not acceptable.

Bought clothes. Returned clothes. Received only $212 of the $468 refund to which Club Monaco agreed I was entitled. Complained. Told to wait a month. Replied that I couldn't wait a month. Told to wait a month anyway. Money never arrived. Complained. Told to wait some more.

I have heard of this brand several times from friends, so I decided to give it a try and placed my order on clubmonaco.com. However, to my disappointment, when the unlined coat, valuing at 170 dollars, had a small hole on the left shoulder. (order #5328001855)
Since I am in China, I can not return it but contact the customer service through website asking for email discussion so I could send them the pics. I was told to be contact within 24 hours but now it's been like 96 hours with no reply.
This simply is not the right attitude a brand should have when dealing with product quality issues. This probably is my last time with Club Monaco.