Coffee Beanery レビュー 

I ordered and paid for a coffee machine online. The product was never delivered. As I paid via PayPal, I asked for a refund. Coffeebeanery accepted the refund (to appease PayPal) but somehow cancelled the refund (I have no idea how this is possible). So I still have not received the machine, nor have I received my money back. Unfortunately, I didn't check the seller's reviews before I ordered. I have seen that coffeebeanery sometimes replies to reviews here. This might be a way to contact them and solve the problem, as they do not answer emails.

Another easy and fast order and delivery.
Thanks again as always!

DO NOT DEAL WITH THIS MOB!!!
Avoid this company at all costs.
We requested a refund on the purchase when it became clear they didn't have the product and couldn't deliver on it.
The refund was never progressed after several weeks. We ended up progressing a dispute claim through our credit card company to extract the funds out of them. When I made a follow up enquiry and they looked at the order number they hung up the phone and said quote "talk to your bank".

Ordered a coffee machine in March, never received product. Contact them, they keep saying they will send stock but never sent. Until July now, still no stock sent, lodged a refund claim, and they cancelled my refund request! They don't get back to you.
Don't order from here, they are scam!!!

We ordered a coffee machine to serve coffee to veterans as a not for profit.. you get to talk to them etc and once its paid they leave you high and dry and you never get your product.. Its a scam please be warned.. only positive feedback is from the guy who is running the scam.. be careful.

SOMEONE CALL THE POLICE!!!
This company is a total SCAM - coffee machine was paid in full and never came and we have been ghosted!!
D I S H O N E S T C O M P A N Y !!!

Awful company, ordered a coffee freezer in March, 3-months later no sign of the freezer. After many attempts to contact the business through all the possible channels, we had no luck in getting any information on the order or a refund. Avoid at all cost.

I paid $550 to get my coffee machine repaired. They took 4 weeks and when I contacted them they couldn't send a tech. I requested a refund and then all comms went silent. I have reported them to NSW fair trade Commission. I was told they were having a fair few complaints about these guys. But they couldn't do much to get my refund. Please be very careful if you pay these guys.

After ordering an item in January that was never supplied we attempted to get a refund. This was just the beginning of a 5 month nightmare with Coffee Beanery. Numerous phone calls and emails that their staff said would be forwarded to their accounts department and we still haven't received our refund.
I have now reported them to our bank as a fraudulent transaction and also reported them to Consumer Protection in both WA and NSW.
How this business is still operating is beyond me.
Please be aware of all of the negative reviews stating the same problems before ordering with them.

Update 24/06/24 We have now received our refund through our bank after I raised a dispute against the transaction. Still no word from anyone at The Coffee Beanery. I hope consumers read all of the complaints against this company before purchasing from them and don't get caught like many others have.

In response to your comment The Coffee Beanery, you should know who I am as I have been emailing you regarding our refund since January!
I'd like to know who you are? Obviously not one of the two men I have been dealing with!

Ordered a coffee grinder on the 13/02/24 and they never delivered it. I asked for a refund and they never gave me back the money. I have since advised Fair Trading, ACCC and taken Coffee Beanery Group Australia Pty Ltd (ABN: 54658462438) to NCAT where I was awarded orders for the company to pay me back the money. I will be enforcing this order through the courts. I suggest everyone who has ordered from here to do the same. If you haven't ordered yet, do yourself a favour and look elsewhere to buy from.

I would rate them zero stars if possible., Agree with other reviewers that this merchant must be prosecuted. I placed an order with them on 26th December, giving them ample opportunities to fulfil it. There was always an excuse for non-fulfilling. Getting tired of their excuses, finally asked them for a refund on 16th March 2024. I am now in the unfortunate situation of being made to run around to get a refund, shying away from their obligations. Looks like they don't want to fulfil their obligations as a merchant, but are happy to get and keep your money. The icing on the cake is they don't even answer the phone calls. I am not sure why there is a customer service number. They never answer. Their chat always asks to contact them through email. With emails, it is the same story. No responses!!!. In my humble opinion, they don't have any ounce of professionalism and I believe all their excuses are lies. They are not interested in their obligation as a merchant but I think it is a front to scam coffee lovers of their hard-earned money. Don't waste time with this merchant, as your time and money are better spent elsewhere.

Ordered a machine from them in July 2023. Now May 2024 and no machine. Many promises on the way but nothing shipped. When I asked for a refund they referred it to their “accounts department” who would contact me. No contact. Have referred them to the NSW office of fair trading but not holding out any hope. Avoid this company.

Endorse comments below of other scammed customers.
Took $500+ from us and failed to deliver goods or refund money, despite MULTIPLE emails, texts and calls.
Reported them to NSW Office of Fair Trading who knows about the company, but are unable to contact them.
Beware!!

I went ahead and purchased a bar fridge with this company without looking into their reputation. I didn't until I started to get worried on why my delivery hasn't arrived yet.

This has taught me a lesson. Always do a google search on a company before you buy from them...except if they are well known huge organisations like Harvey Norman etc.

Anyway, so from a similar experience that the other 1 star reviews express on here, it was pretty easy to get a refund. NOT FROM THE COFFEE BEANERY of course. I had to do it through paypal.

When I did set up a dispute with paypal, I was asked to try and resolve things with the seller before escalating it into a claim. So I did exactly that. The funny thing is that the Coffee Beanery were telling me that I had to close the paypal dispute in order for them to personally refund me. That is a load of crap! If you close a paypal dispute, you can't reopen it and the Coffee Beanery know this. That's why they tried to pull this trick.

This is a common trick used by sellers to keep your money and not give it back. Moderators in paypal communities will tell you this. There is no excuse why a seller can't refund you when a dispute is open.

If you are a victim of this person and used a gateway to pay such as paypal, afterpay, zippay etc...get your money back through them. It will be the easiest option.

If that fails for some reason, as for you got tricked into closing the dispute, go through your bank. However, that will require more work and will be a longer process.

NEVER rely on The Coffee Beanery in giving you a refund without it being FORCED as it will NEVER happen.

Well what do you know! Another complaint by a disgruntled customer, stop with the Bull S..t and lies and take the site down, you are causing pain to people.

DO NOT USE THIS COMPANY.
ORDERED A COFFEE MACHINE ON 1.1.24 STILL NOT DELIVERED, FIRST THERE WAS SEA CONTAINER SHIPPING DELAYS, THEN THE BORDER CONTROL NOT REALISING THE CONTAINER. THEN PHONE AND EMAIL SILENCE. REQUESTED A REFUND - NOT HEARD FROM TO DATE!
ACCC, POLICE AND CREDIT CARD COMPANY HAVE BEEN INFORMED.

Paid for an Ascaso Steel DUO PID Coffee machine in August 2022. They told me via the phone it would be delived in early september. Delay after delay after delay with no communications. It is now march 2024, and the machine is available in Australia in other retailers. But still no word on when they would be able to deliver it to me.

I contacted another retailed called Jet Black Espresso, who said they are the only authorised importer of Ascaso coffee machines in Australia, I then asked them if they sold any machines to Coffee Beanery, to which they said no. They are not an authorised seller of Ascaso branded coffee machines.

This is a true scam site. They took my money without any intention or permission to deliver me the product. Then they dont say anything when they have my money. Every time I call them, they hang up once they realise that they already got my money.

At this point in time (updated - this has been fixed), you can STILL order the ascaso steel duo PID coffee machine from the website, even though they are not permitted to sell it, nor do they have any intention to.

Scam website!
Avoid at all costs

Order 83912
Name S.Q

*Update Reply to response*

Thank you for your reply. This is by far the most coherent response I have received from your "company" in the past 6 months. It is a shame that you only provide this customer support on your worst reviews.

A chargeback via my bank which takes 90 days to sort out, is not a refund. You have my money, and you are making me jump through hoops to get it back (if i get it back at all)

Ordered a freezer from them 2 months ago, have recieved no notice about delays, have tried to call the office about asking for a refund, just get sent straight to voicemail every time, no response from the multiple emails sent to them, do not buy from them

SCAM

Purchased 5th December. Today is the 15th February.

Multiple delays, 'staff sickness' to say why no coffee machine had been sent yet. I had to chase up each and every time to find out the status of my order.

Reported to ACCC and thankfully paid via Zippay - who are currently seeking a refund on my behalf thank god.

*** Update 4th March
In response to the comment below from the company - I can confirm that NIL refund has been received and that all correspondance from Zippay chasing the refund has not been responded to by the company.

I purchased the goods ( 3 door fridge $2300l in November, I spoke with the salesman's first and locked in a price and confirmed how long it would take to be delivered. Two weeks later nothing had come, I reaches out and he told me it was delayed and was coming the following week. It's now three months from purchase, they said they would refund me but no refund has been processed and now the guy isn't answering my calls.

Absolute scum bag and taking advantage of people in a big way....