Consumer Reports レビュー 117

CONSUMER REPORTS:
I joined CR to research a particular product (robot window cleaners). Their search "results" weren't anything remotely related to 'robot window cleaners', so I tried to contact them (within their normal business hours, which, by the way, were different depending upon which Consumer Reports page on which I landed [!] by phone (got a busy signal) and by chat. "Contact Us by Chat" instructions were very clear; however, none of the "Contact Us by Chat" links were clickable.
NEVER AGAIN.
There are now several other "CR"-type websites that are better, and—more importantly—available for support questions.

It's rare that I take the time to compose reviews; however, this case warranted my efforts. Hope it helps others.

I paid for a one-year membership to this website. I didn't use it for a couple of months. Now when I want to use it, the website is down for over an hour. Unacceptable. I'm not renewing!

I can't understand why they are misleading consumers like me. I tried several of their top recommended products, but later had terrible experiences with nearly all of them. In most of the cases, CRs ratings are not matching the basic features and parts of products. It means CRs doesn't physically touch many of these products before giving them ratings. Based on CRs rating, I ordered a dehumidifier, wifi-extender, router, modem, monitor, and many other products. They didn't have several features and even parts that I had seen on CRs. Later, I locked myself into a contract in an awful cell phone plan, which is still on the top of the list of CRs. It’s still being recommended by CRs.

Meanwhile, they also rate products that aren't yet out on the market or just came out to the Market. It clearly shows that they are literally fortune tellers. Their ratings are only based on their guesses. They do not do any professional experiments and testing. Otherwise, how is it possible to rate products that aren't out or just came out?

More importantly, they don't archive their ratings. It means that if products became so notorious like the display, wifi-extender, router, and dehumidifier I ordered, they would simply delete that list or edit it.

CRs should be ashamed of what they have been doing. They not only help consumers but also mislead them. It costs consumers like me hundreds or even thousands of dollars. It’s my last year that I pay for their very useless subscription. I would rather believe a product's manufacturer claims than CRs ratings.

I began my subscription with Consumer Reports approximately 11 months ago. A few months into my subscription, I received an email from Consumer Reports, stating that I would receive a discount, if I would renew for an additional year, which I did. To me, that means that I now have the remainder of a two year balance on my subscription. However, after the end of my original year, my checking account was deducted by Consumer Reports for yet, another year. When I called to inquire about this withdraw from my account, the representative, who only chose to talk over me, rather than listening, stated that I now had 12 months remaining on my subscription. At this point, I should now have had the balance of two additional years. Ultimately, due to these seemingly wrongful business practices, culminated by the rude customer service agent, I chose to cancel my subscription.
I know that the information provided by Consumer Reports, concerning many different products, has real value, but I cannot tolerate seemingly bad business practices, nor bad customer service.

I subscribed to consumer report in the hope to access relevant informant, and contribute to an independent source of information.
Instead, most of the many email I received from CR was spam to have me pay more. This was really too much and today I hate CR for that.
I cancelled my membership, and hopefully one day I will have clicked "unsubscribe" enough times not to ever see a CR email anymore.

I'm sorry to say this organisation is awful.

The time came for me to renew.
I did this by following the link on their renewal email. Then, I got the message 403 error "This request could not be satisfied" - even on a mobile phone with no VPN and no Wi-Fi.
I tried the webform at cr.org - this was refused as I had no valid zip code. AMAZING - If you are not in the USA, they don't want you to contact them!

If I reply to the renewal demand email, I get a further email saying they do not respond to emails at this address.
I phoned the USA office - a friendly guy said I need to switch off VPN, I tried this and still got 403 error messages.

Also, I don't want to continue if I must switch off VPN every time I want to read a report.

I totally give up on this organisation.

Whatever you do do not give them your CC info. They kept charging me even though I told them I only need a ONE Year SUBSCRIPTION! and even when I confronted them and showed them my e mail and they agreed to a full refund they still didn't reversed the CC charges. They must be desperate and short of money. I spend so much time trying for them to reverse the charges finally I had to involve my cc Company involved. This kind of behavior is unbecoming of any legitimate company let alone a company that pretends to be in consumer advocacy field!

Oh boy, another one of those "Last chance, FINAL INVOICE" CR scams to renew my current subscription for $26, sheesh! I still have almost a year left per the date on my magazine shipping label and have been getting these for months. "Immediate payment REQUIRED NOW" they say. Here it is August 9, 2021. The notice has a tiny script that reads "EXP MAY 22" at the top. Can you say FRAUD? I knew you could, Dawn Nelson, Senior Director.

CR no longer represents honest businesses and don't conduct non-partisan "reviews" as in years past. The product reviews aren't accurate or correct in many instances and that includes the vehicles. I won't be renewing.

I had used Consumer Reports for years and then abandoned them after two expensive items I bot which they recommended which turned into poor and very poor purchases. I have recently, again employed them in evaluating various items - but now follow them with much caution.
They recommended the Honda HRX217K5VKAA Lawnmower at a cost of $630.35. It is an adequate mower except for several major flaws.
It is very difficult to adjust the cutting height of the rear wheels and it is too heavy. One must use a pry-bar to raise or lower the rear wheels. Front wheels are easily adjustable as any other lawn mower. Also, as the mower is used the force required to pull the mower backwards is exhausting (requiring 30 to 50 pounds of force and is no way solvable without a major overhaul). The mower is heavier than average but powerful and self-propelling. It is not suited for the average female because of the forces needed to operate. At best it is tiring for the average man to mow a quarter acre unless the lawn is flat and without shrubs and other impediments.

The second, and more costly item Consumer Reports recommended is the LGWT1001CW washing machine.
Its poor cleaning abilities and overall damage expense that can be caused by the machine's operation resulted in LG withdrawing this model from its LG washing machine line after the first year of introduction on the market (with no damage compensation or returns to the consumer) . It was carelessly evaluated by Consumer Reports as superior but as far as I, an electrical engineer with 25 years of clothes washing experience see it, there are two major and costly flaws.
1. Adding bleach, as directed is obviously damaging the washed clothing. It stripped the color from expensive shirts, pants, towels and other costly and old, favorite and valued articles. The remedy is to dilute the bleach before adding as LG directed.

2. In addition, in spite of the excess and wrongly applied bleach - the whites came out dingy. After many disasters, I finally developed the correct procedures and operation of the machine. I finally can get an acceptable, undamaged wash-load from this poorly engineered device. But this “LG” machine is definitely an expensive lemon - foisted on me and the public which Consumer Reports should have caught if not for their repetitive “assembly line” evaluating procedures. They didn’t deliver the service I paid them for but they are the only and best evaluators out there!

My name is Sue Wallace We had Fry-Wagner move us from St Louis to Farmington, MO on June 4-5. The driver of the van that loaded our stuff hit a telephone pole about 2 miles from our house, completely mashing in the right side of the truck and damaging many pieces of our furniture; over 28, and also we are actually missing items such as part of my husband's weight set and his power supplies for his movie theater seats, among other things. They offered us a very, very small compensation for the damage (going with their standard .60 on the pound, when there was a van accident, with their driver being negligible, not a mover scratching your curio cabinet). We have six pieces to our bedroom set; five of them are damaged. There is a lamp that is completely shattered. A speaker not only has the black covering on the front all ripped, but also mashed in the speaker front behind the covering. Scratches and gouges on my mother's 65 year old piano, as well as the piano bench. I have written to and left a voice mail for, the President of the company with absolutely no response, not even, 'we are sorry about your damage'. His name is Larry Fry, the company is Fry-Wagner, and the Corporate office is in Lenexa, KS/ Kansas City area. Please, if you value your property and expect a company to compensate you fairly when significant damage occurs and treat you like a valued customer, do NOT use Fry-Wagner for future moving needs. Quite a disgrace from a company that won a Fleet Excellence award for their driving skills a couple years ago and a Customer Service award this year, I believe. Very disappointed in this company. I have many photos of the significant damage the driver of the van did to our property in a one vehicle accident where he hit a telephone pole in broad daylight.

Confirmed by court: consumer reports is misleading! As video footage from court case against CR showed, CR intentionally changed test course to manipulate results and make the car finally fail the new test to support their agenda while it performed well on the actual test course. Despite court case CR continues their political agenda. Today GM again is involved with CR and now they are attacking Teslas far superior autopilot system.

One-sided Ford and GM ad machine. Going against Tesla just, because Ford and GM are paying them to do so.
Check video:
"We Drove a Tesla with No One in the Driver's Seat. That's Not a Good Thing. | Consumer Reports"

Misleading organization literally payed by Ford and other dubious companies. There is no consumer anything about CR.

Consumer reports drivers more funding from the Ford Foundation than from any other source.

Literally the same guy, Henry Ford III, sits on the bord of directors of the Ford Motor Company and the Ford Foundation.

The issue is that they are fighting the competition, in this case Tesla autonomy, not with a better and more affordable product, but with an article explaining how to illegally hack the Tesla system. This other that be just illegal will also push other people to break the law putting lifes in dangerous situation.

The article was complaining how much was it "easy" for them to hack Tesla securities, in fact they "only" had to:
buckle the driver’s seatbelt without a person sitting in the seat. The driver, who was not actively belted in, then engaged Autopilot and reduced the system’s speed to zero. When the vehicle stopped, a premade weighted defeat device was placed on the Tesla’s steering wheel to simulate pressure from the driver’s hand. The driver then went over to the passenger seat and increased Autopilot’s speed, which enabled the vehicle to start moving again. Consumer Reports also made it a point to point out that the driver in its test did not open the vehicle’s doors, as that would disengage Autopilot.

I strongly disagree with your bias report on Tesla. Shame on you!

My phone was not ringing for all incoming calls or text messages, and I was not getting my notifications on missed calls. I took my phone into the store here in Burkesville. There were two young girls working who did not seem to have had any training. They called tech support, who checked out my phone, did a factory reset, and decided the phone had a manufacturing defect. So I asked for a replacement phone, and was told I would have to drive all the way to Columbia, even though they had phones in the store they could have given me. I asked to speak with a manager. They called the manager, who was extremely rude, and also insisted I would have to drive to Columbia.
I got so frustrated I left the store. When I got home, my phone was actually working. Apparently, when tech support did the factory reset it actually managed to fix the problem, but the tech was too incompetent to realize it.
We'll see how long the fix lasts.
Don't go the Bluegrass Cellular in Burkesville. Worst phone service and customer service EVER.

Shame on you Consumer Reports, I am in the Uk and your reports are not relevant here. Trying to cancel membership is a nightmare. Every link just takes me around again, not to the spot where I can actually cancel. I tried Chat and telephone all without success, as I was left holding on without actual contacting anyone. Calling from the UK EXPENSIVE!!!

I have a buy the headphones and product is good and superb sound .

I've paid for the annual subscription, but it requires further subscription to get anything like insurance comparison, auto. it's completely useless.

This whole organisation is a scam. Check out the story of how they rigged a Suzuki Samurai test just to get a perfectly good car off the market in the 1990s.
Their sole purpose is to get you to buy products from companies (some of them very shady) that are sponsoring them.
It is in everybody's best interest that they dissappear ASAP