Contrado US レビュー 406

I ordered pajama pants for the low end hip size of 3x which is 52 inches. The pants came in ridiculously oversized at 63 inches larger. That would be like if you wore a size 34 and were sent a size 45 for roominess. After a back and forth of no less than 9 emails, Contrado still refused to accept responsibility for their mistake. They finally agreed to give me a voucher for the full price of what I paid. How could I trust what size I will get if I ordered again? Contrado is not above board. In order to keep the small amount of money they made from my sale, they made me go through a lot of effort just to get a voucher which I have not received. I had asked for full reinbursement.

Very quick turn around, loads of choice and excellent quality, both of the fabric and printing. The customer service is excellent. I ordered a swatch pack as well to see all the fabrics

Worst experience. I ordered a custom print duvet cover. Three week deliver for wrong size duvet & print. After many email they finally admitted it was their fault & offered: 1. I could sell it & use money to re-order. 2. Cut it up in small pieces & send photo (God forbid it could be donated to shelter). Insulting, but they finally offered to re make. The next duvet was correct size but seams were off center & in wrong location, the custom graphic print was cut off in the middle in several places, unusable. They denied any responsibility (again) but offered to re-make it at 1/2 cost. I have giant email tree with photos of horrible experience with this company.

Quality products at a good price, and great customer service to help us get the order in time for our event. Kajal was very helpful through the whole process, and we will certainly keep Contrado in mind for our future merchandise orders.

Kajal was amazing - she personally looked into my order & ensured timely delivery.. Thank you so much, Kajal!

I ordered a men's track jacket that had a mirrored print. Somehow the initial print was misaligned and did not come out symmetrical. Contrado worked with me to find out what the issue was and educated me on how to correct it going forward. Then they printed another jacket and sent me photos that I could review and mailed it to my content creator. I was very impressed by Yash who handled the communication and made sure that everything was done to me satisfaction.

Excellent quality printing on leather. Prompt turnaround. Decently priced

I placed an order for two pairs of track pants and coordinating bomber jackets. Boy was I disappointed in the quality of a pair of track pants I ordered. There was a huge stitching defect on the front leg seam that is quite noticeable. I provided photos and an explanation to their company. Instead of offering a free replacement, they offered a small discount and consider that adequate compensation for THEIR error. Mind you, this back-and-forth went on for a few weeks before being told a 15% discount on a new pair is the best that they could do. How pathetic!

Horrible material!!it's like plastic!!
I ordered pajamas..it was like 120$..
Im.not even sure what it is..like cheap work uniform..nightmare!

I ordered custom socks. My design printed well and the colors were pretty spot on. This is when you look at it without wearing it. However, the quality of the socks itself is bad. It's REALLY thin, basically see-through. It makes the design look poor once worn. It doesn't even feel like socks to be honest. There's also an odd line down the center which is so strange and I've never seen that on a sock before! If I was getting these in bulk, I would have gone elsewhere, but this was one of the few places that didn't have a minimum. I spent a while designing it too, so it's pretty disappointing :(

Contrado is like Macy's and Nordstrom for those of us who can afford it. Not for the fainted heart. There item is one of a kind good quality.

I LOVE Contrado! I am amazed at the quality of their items, but also how fast I receive anything I order, no matter what it is. I am both a customer and a creator/seller on Contrado, and I hope to be so for many years to come!

I own a company camsharks.com (webcam jobs) and camsharks.net (live shows) We are an adult webcam modeling job recruiting company and ordered a dozen custom all over printed, stretchy ladies tank top shirts that were excellent in quality and they did a fantastic job!

These shirts are handmade after being printed all over as shown and so considering that they did a great job.

A little pricey but you pay for what you get.

SuperFAST delivery too!

Contrado were fast and high quality. They were able to do 20 jackets within a short period of time and they were super communicative ❤️

The service, the quality of the products, and the incredible amount of care Contrado has for their customers is unparalleled!

Excellent service and an outstanding product highly recommended

Are you actually joking me?! I ordered yesterday morning (Saturday 17th August 2024) they arrived with me today at 11am (Sunday 18th August) and they're amazing. I'm actually over the moon. Great service, great price, amazing product. I'm quite blown away tbh at the speed and the quality.

I chose Contrado because of their unique and high-quality products, which aren't typically available through traditional print-on-demand services.

Last fall, they informed artists about their focus on developing their drop shipping business. I decided to be patient with the transition, but several issues with their app and services have arisen:

- I placed test orders using test credit card numbers and clearly fake data. Their automated system processed these without any checks, resulting in an $800 charge to cover what was obviously a test order. This raises serious concerns about their ability prevent actual fraudulent orders.
- An app update caused all variants for over 100 products I imported into Shopify to display the same price. This issue has persisted for over two weeks without resolution.
- Another update corrupted all product images for their lampshade products, making them impossible to list for sale.
- Despite the information on their website, shipping costs are exorbitant. I factored in a maximum shipping price of $35.95 for a large item based on the information provided by their site, only to be hit with an additional $360 "bulky" shipping fee when fulfilling an order via Etsy. Customer service was apologetic but ultimately unhelpful, leaving me with a significant loss and a canceled order, affecting my standing on Etsy.

These issues have severely impacted my business, resulting in over four months of lost time creating products, transferring them to Shopify, and manually addressing numerous bugs. I no longer feel confident in continuing with Contrado and will seek a new production partner. Proceed with caution.

After leaving the review below, someone from Contrado did at last reach out to offer an acceptable solution. Based on this, my initial experience may have been atypical.

I ordered a seating chart piece from contrast that arrived with odd grey lines down the sides uneven to the piece or edges. I went back and forth with their horrible customer service, which often took over 24 hours to respond, for a week until my wedding had passed and I had paid another company to print on foam board instead (same exact file by the way and wow! No grey lines) I said multiple times it was for a wedding and had a deadline. Finally after the deadline, they offered to reprint it. Buyer beware of bad ethics, bad customer service, bad quality.

I cannot speak more highly about the customer service team at Contrado. I needed an urgent fabric reprint and they hastily assisted with reprinting and shipping my order.

Nitin was so pleasant to speak with. We're appreciate of your attention to your customers!

Maria