Contrado US レビュー 406

Received my 4-pack of medium face masks today. The images are not quite as saturated as I'd like, but not bad. I suggest upping your saturation a bit to get closer to your original design. They show you how to measure your face to get the right size, and they fit pretty well. The masks are soft and breathable, and they arrived 8 days from the order date (London to Chicago), which was great. I ordered to see the quality for the purpose of resale.

I placed an order late on a Friday and was able to chat with an extremely friendly customer service Rep named Binil very early Saturday morning who took the time to review my order, check the status with the production team, and report back all within a few minutes. Kudos to the customer service at Contrado, I am excited to receive my custom masks!

to whomever looking to use Contrado services please read I do not work for Contrado I was not paid for my review and I am a real customer of Contrado what I love about Contrado is the custom image tool Contrado offer on their website as you upload your image their tool would inform you if the resolution is perfect or not giving you a chance to re-resolute the image or upload a replacement picture this tool isn't offer by any other custom design company they are the only ones and it's very helpful I order a pair of custom pajama pants the images I try to use wasn't at a good resolution so I re-resolute the image and Contrado image tool gave me the green check mark Contrado give you the freedom to upload a lot of images I uploaded a total of 22 Images on one pair of pajama pants and every image came out perfect I am a very very very stifled with my order I live in the united states in new orleans la. 70126 my order took 3weeks to come to my home it was not Contrado fault the U.S. Customs held my item for 2weeks I had to call FedEx to ask for assistants with getting my package and FedEx had the package release If you are ordering from the united states know customs are gonna hold your package and delay it's arrival Contrado did an amazing job they are very talented and my item shows they put a lot of care in creating my item I will be using them again in the future----

Tragic. After ordering a small piece of printed fabric, I received it blurry and badly printed. I was informed that the fabric I chose often came out that way, although that information was not disclosed to me upon ordering. After lots of pushing on my end, and many back and forth conversation, my order was finally refunded. Unfortunately, the shipping I paid was not refunded, and so although I wanted to order a re-print on another fabric, I could not afford to. I explained this to customer service, and they held that there was nothing they could do about it.

I am appalled that after a bad print job, this company preferred to loose me as a customer, than to just send me a replacement printing. I have never encountered such lack of understanding in a company that I imagine caters to small businesses like mine, without the cash to spare on paying international shipping twice, on an item that arrived faulty.

I gave them every opportunity to keep me as a customer, but I will not be ordering from them again.

I ordered my fabric. Waited over a week and it still hasn't shipped. That okay things are crazy. I email them to see how long. No response. I get on the chat and they say the fabric is out of stock. Why wasn't I notified that it was out of stock? I am fine with waiting but I like knowing what is going on, and I wouldn't order an out of stock item. I was able to get my order cancelled, just waiting on the return

I have ordered from them 3 times and the service has been speedy, received labels within 5/6 days. I am writing this review as I had an issue with my last order and had quite a bit of correspondence with them about it because I thought they had made an error, anyhow to cut a long story short I realised that it was my error and I can say that all their correspondence was very prompt and polite and I felt quite embarrassed when I realised it was me. Essentially with flat labels they arrive 10mm each side wider than the label measurements, I wasn't sewing these labels and didn't require that extra 10mm each side but anyhow now I know. On the basis of my experience I would recommend.

My first time ordering from Contrado for face masks. I love them! The colors are perfect, quality materials, comfortable to wear, prompt shipping, order to arrival 7 days. Customer service, had a quick response for my question. Thank you so much! I will highly recommend!

I've had two orders from Contrado. Quality of product is good. The second order got delayed by FedEx and Contrado remade the order and shipped it within one day to make up for the delay. Very professional.

I ordered a pack of four Medium size custom face masks (medium fits most teens best) for about $35 after shipping, and they arrived in three days! The printing was crisp and just like how I made them. The masks have a sort of x pattern in the fabric, but I like the aesthetic. Overall, very pleased with Contrado!

Well it all started with I wanted to protect myself from COVID19 and I wanted to wear my FooSoTrav design... I found this site and was able to completely customize my order with my own design. That alone gets an A. When everything was printed it actually had the quality I was hoping for and the detailed work of my art on the fabric was really nice. Only bad thing was the size ran a little small. ( Or I'm just bigger than your average bear.. 😂) I got a follow-up email to ask how was my order. And just having a regular conversation I said I love the order but the sizes are a little small so I couldn't wear them. I did not expect an email back I just wanted to let them know I like the quality of the material. A few days later I got an email saying they will help me with my order so that I can get the right size and be happy. I was totally surprised. And someone did work with me until my order it was completed. So in short...I know they care about their customer service. I'm normally not a big talker but I really wanted to share my personal experience. So A+ all round.

Good quality products. Horrible customer service.

**Update #2 - In the end they gave me a $25 refund to replace a pack of masks. I still had to pay the $10 shipping fee to get them. All of this was only offered after posting the original review below and they will continually ask you to update your review. **

***Update - after posting this review I was contacted and offered a $20 voucher. As of writing this I have not yet received said voucher. I'm still out the cost of shipping, but the mask is at least covered. I will update again as the situation progresses***

I placed a large order of face masks from them and while they arrived in a timely fashion. One mask out of a set of 4 was the wrong size. I contacted customer support and they admitted it was their fault, but refused to replace the mask. All they would offer me is a $8 voucher. Since you have to order 2 or 4 masks at a time which costs $25 + $10 shipping it doesn't cover the cost of the mask. When I told them I had a customer waiting on that mask in the proper size and requested they replace just the one I was told if I didn't take the $8 voucher they would only refund $6.25. This forces customers to spend more just to get the item they ordered in the first place. I am disgusted and will never use their services again. I recommend others proceed with caution.

For small business with small profit margins this can become costly fast.

I've ordered with Contrado almost 10 times since June as I was using them as a supplier for a while. Here's what I have to say:

The good: The masks are stretchy and breathable.

The bad:

-The masks are frankly uncomfortable. They pull your ears forward no matter what size you get. They are not wide enough and since the straps aren't adjustable it hurts your ears. This is not just my feedback, but the feedback of hundreds of my customers which is one of the many reasons I am going through a different supplier. If you're really wanting comfort, these masks will pull your ears forward and give you a headache.

-The design system does not give you an accurate representation of what you're ordering. Often times, a mask that looks great in my cart when I purchase, will have the design cut off on the confirmation e-mail, and instead of a quality control person catching this, they print the mask anyway and expect you to pay for it. When I brought this up with customer service, they refused to give me a refund and said I would have to re-order the masks even though it was their system mistake. This has happened one at least 3 of my orders with the same shady customer service response (if I get one at all).

-The customer service team leaves a lot to be desired. One of the masks I ordered came missing full-on stitches, and customer service refused to give me a refund and instead offered me a voucher for the price of the 1 mask (mind you, you are forced to buy in a 4-pack + shipping) for a *future* order. This is a distasteful business practice to squeeze out even more money from customers based on their mistakes.

-The delivery estimate is always incorrect. It says it will deliver in a few days, and not once has my order ever arrived on time. Consistently weeks late for my deliveries to the USA whether I'm ordering one 4-pack, or 100 masks. 1 delivery to Thailand took almost 2 months! I've sent them many e-mails discussing the extensive delivery delays and processing delays and as usual, they offer no reasonable solution. My recommendation- Never pay for the expedited shipping because your masks will still arrive at least 2 weeks late no matter what speed you choose.

-The fabric it's printed on is soft, but the color richness is more attuned to a t-shirt than a vibrant colored mask.

All in all, if you're ordering 1 four-pack, don't mind that it pulls your ears forward, don't care when it arrives, confident you won't have to deal with customer service and just want a piece of fabric that you design, go for it.

But if you were my friend, I would order from any other print on demand website. Ordering from this company is just not worth your happiness.

Great company - easy website to navigate thru and easy to order my custom made mask and better yet FAST in receiving! Fits perfect!!! I would do business with them again!

I recently placed on order with Contrado and let me tell you they did a good job with my order and made sure I got it on an appropriate time. I would definitely recommend this guys. Keep up the good work guys.

Great masks! A little on the small end, but I helped some people out and gave those away! Awesome product and customizing engine. Love using Contrado and get compliments wherever I go. Highly recommend.

Absolutely love using this company , very quick an awesome service . I highly recommend this company , I've used them a couple times already an always get the best results . I will continue to use this company in the near future . Awesome Company to work with . Thank You for the Great Service Contrado US

My husband wanted custom face masks. I found this company was the best for the number of masks you get for the price. He was able to easily customize his masks with his company logo. They arrived in great time 6 days! The masks came out great! The design looks amazing on these masks! The only think is for my husband I got him a Large, but he said it felt a bit too tight. He would of preferred a XL better.

I also discovered after checking my finances a extra $1.32 charge for international shipping. I was confused so I called the bank and they said it was from Contrado. I contacted Contrado and they explained to me when paying I used the UK website and not the US website and therefore there was an additional shipping charge. I checked back on the FEDEX tracking and sure enough it shows the masks coming from Loudon. This charge did not show on my invoice or e-mail receipt so I was surprised to find it. Customer service provided me a $3 voucher for the inconvenience. I will say this was good customer service on there part. The shipping charges already being $19 is very expensive. Overall my husband is happy.

***NEW UPDATE! July 29th - I had a feeling I'd be back here ... I dropped them back to 1 star, even LESS IF I COULD!. Dropshipping with this company is impossible. They do NOT answer emails, they do not answer when you try to contact them through FB Messenger. I have been waiting now since last week on two custom orders and I have been emailing them and messaging them, but they just DO NOT RESPOND. How can anyone run a business with a supplier that DOES NOT RESPOND? Absolutely WORTHLESS and a waste of my thousands of dollars in developing s shopping site and weeks of my time ... Thanks for NOTHING but a hassle. .. STAY FAR AWAY FROM CONTRADO, TRUST ME.

**Update! Contrado has come through with shining colors! Most of my issues have been addressed and they've been VERY responsive since the below issue. I am updating my STAR rating to 4 stars now because they really have stepped up. Note that I just opened my Shopify store that they dropship for, and I just took my first order. I'm hoping the process complete successfully; If it does NOT, I will be back here to edit, but all is good for now! **

Not only did I purchase products from you, but I have now setup up a (dropship) Shopify store, I linked Contrado to it. I designed and added products, BUT you do NOT explain how we are supposed to set up Shipping methods and Prices because I am in NJ, but you ship from England. So I reached out to support on how we are supposed to set up the shipping in Shopify. NO RESPONSE FROM SUPPORT. I messaged you on Facebook, someone gave me a link on how to link Shopify to Contrado, which I already did. They did NOT address my shipping issue ... I guess you do NOT want people selling your stuff... Why even offer a Drop-Ship program if you are going to ignore the people who want to sell your products??? Quite ridiculous if you ask me..... And it's SAD. I did so much work for NOTHING ... Thanks for NOTHING.

I have pleased with the quality and the printing of the mask. I intend to order more once I settle on a design. Thanks

The ratings on their website cannot be accurate. I ordered two sets of custom face masks from Contrado. They came out super cute, but they are totally nonfunctional. They don't protect anyone. If you hold one up to the light you can see the light right though it, if you try to blow out a candle with one on you can 100% do so with ease. I followed the sizing guide and they pulled everyone in my family's ears forward in an uncomfortable and ridiculous looking way. I DO NOT recommend these if you want them for functional use. They might be good for a play on COVID19 in the future when you don't need the masks to actually have anything but an ascetic function. Don't buy these!!!