Controlaccount レビュー 1,063

Fedex charged me a £140 additional line items fee for a £236 parts order after delivery which I am obviously disputing as there was no disclosure or transparency. That £140 is in addition to VAT, customs and disbursement. The order contained many items of the same category and they charged me a £5 fee per item. Very unethical and dodgy business practice. One member of staff was very rude on the phone and said 'OK Shaun' and hung up while I was still speaking. Do not fall for their silly logos and psychological tactics. Stand firm and stand up for what is right. They can not grasp the simple fact that I am willing to pay duty, vat and a sensible disbursement fee which should all in be about £65, not £183.55. All this will be presented to my solicitor or the courts in due course if required.

Constantly ignore written correspondence, mindlessly try to force someone to pay invoices which have been incorrectly raised and are in dispute with a vendor.

Ignore all the facts and evidence and harass via telephone calls despite clearly stipulated requirement to converse in writing.

Rude customer service staff, who threaten to keep harassing unless you agree to using a portal and signing up for their platform.

This company are representing large companies like FedEx in civil matters and do not set the law.

Yet their poorly trained staff act like they do, also with a brazen disregard for contract law and simple facts.

How this company is even allowed to trade is quite beyond me.

Be very careful in your interactions with this company.

They will mindlessly try every trick in the book to try to force you to pay for invoices that aren’t due and have been raised incorrectly.

Sue and the gentleman I spoke to previously have been excellent.
A issue had arisen through FedEx and they got to the bottom of it in a morning, as opposed a month of FedEx passing me from pillar to post and being totally hopeless.
I understand, having worked in a debt department myself, that people like Sue often get mistreated and called all sorts of names over the phone (easy to do when you're upset and never actually have to see who you're dealing with). I personally have found them to be extremely helpful in navigating a situation that should never have got this far.

Although it was under unpleasant circumstances; the individual that dealt with me (Sue), was extremely friendly, understanding and helpful.

John was very clear and helpful. Supported me in a time in need. Thank you so much.

I would like to thank John from Controlaccount for the excellent support and professionalism during my inquiry. He was very helpful, patient, and clear in explaining the situation and the next recommended steps. His guidance made the process much easier to understand and greatly appreciated during a stressful situation. Thank you again for the outstanding customer service.

Scam artists to put it in brief terms.

Harassing over invoices that the company never sent to the address on file.

Awful company, no way to reply to any of their spam emails or letters

Complete bullies and do not follow any processes or listen to the people they try and get funds from. They do not respond to emails or call-back requests. All this business does is threaten and try and make people pay charges illegally.

person names john really helped me today

Very efficient communication and great service.

Asim is amazing at his job. I called up very annoyed and determined that I was right. He completely calmed me down and showed me the right steps to take. I ended up feeling fine about the situation because he was so clear and sympathetic. Really impressed!

Today I request the Back up document for the invoice. A nice Advisor, John, provide me excellent service. He provide me the document really fast and professional. And Thanks John for your patient help.

I recently contacted Controlaccount to request a change to my payment date, and this has now been successfully arranged. I would like to thank John for his assistance. He was professional, courteous, and extremely helpful throughout the process.

Spoke with an agent called John over chat and he was very helpful and resolved my issue quickly

Fast response, actioned query in timely manner.

They were easy to contact when I had a dispute about an unpaid invoice.

On the webchat, Yusaf (employee code 551) helped me understand exactly what the payment was for, and patiently explained everything to me so that I was confident making the payment

John was very helpful and fast to respond to my query

Dawn was a Very pleasant and helpful lady

Employee 548 was very helpful and understanding with the situation.