Controlaccount レビュー 1,063

The agent Nabee I spoke to was so helpful and patient. More helpful than the two companies that were meant to have dealt with the situation before it went to a collection agency. However really helpful and personable. An arrangement was set up so one less thing to worry about.

John has been very helpful and my query has been answered and resolved very quickly. Thank you.

What can I say ! I spoke to Amanda and she was so helpful and understanding,fantastic at the job and communication

easy to contact re a query and was sorted with a few minutes. no pressure and very helpful not what you would expect from a debt collection agency

John was very reassuring and quick at replying.

Keep pesting me for a payment, rang them up, they wanted my personal information even though i provided reference number. Refused to mention what payment is for, kept demanding my personal information threw out the call. When purchasing item on ebay no fees were mentioned prior to payment.

Amanda 548 was very helpful in helping me resolve a query regarding invoices we had already paid for

I talk to one of supervisor of control account team and they are very helpful and they understand my problem.

Really good company, I had a little problem with payments so I contacted them via web chat and they were very helpful and covered everything needed

Amanda I think 545 was really lovely and helpful sorted my issue out no problem. 😌

Really friendly as I was dreading calling. Helpful and understanding and didn’t keep me on the call for long.

First they sent me an aggressive letter stating if I don't pay the amount I owe, they will take legal action, without any explanation on who they are and what I owe to (I don't owe any money to anyone). I thought this is high likely spam but paid anyway just in case. Then they sent an SMS message saying I payed too much and have to call them for refund process. I called them and they said I have to give reference number that in the SMS. Guess what, there is no reference number in the SMS. Finally minutes later they realised this is their mistake and decided to send me an email to refund process which they could have just sent at first without SMS, call or any of those. Apparently they are trying everything to get your money hoping at one of these annoying stages you will give up.

Received excellent service from Amanda 548, a member of the web chat team today.Very customer focused and helpful in resolving my query promptly.

Rang and spoke to Amanda ref UPS invoice for storage fee charged in error.
Very professional and helpful in dealing with this matter.

I was able to speak with employee 548, who showed excellent listening skills and provided quick feedback, making the exchange smooth and efficient. I received all the answers I needed, and with great kindness. I highly recommend them!

Amanda 548 was very helpful in providing solutions to my queries

The advisor John was very kind and helped me sort out my arrangement plan they are very understanding if u need change date they are very helpful thank you again to John from web chat best fastest web chat 😀

The agent I spoke with Amanda (code 548) was extremely helpful and polite. I explained the situation with TNT and disputed the invoices. She passed them back to me (I had not got copies) and enabled me to contact TNT to discuss the situation. The overall experience was excellent (unlike TNT) and not what I was expecting. I would rather never have to deal with debt collection agencies but this was a brilliant experience overall. She reduced stress levels, helped me and provided guidance on what to do and what she could and could not do. Overall she changed my opinion of what a debt collection agency experience would be.

Very quick to reply and to help resolve the issues.