Controlaccount レビュー 1,063

Customer service agent listened and understood the issue of an unexplained fedex bill and dealt with the issue with a professional approach which led to a satisfactory outcome.

John was really helpful and professional on the web chat, resolved my issue in minutes

Although they work with FedEx (who have been the most difficult courier I’ve ever dealt with), my experience with Controlaccount has been very positive. I was frustrated about an unfair import duty fee FedEx wanted me to pay on my own products, which had only been sent as samples and then returned to me.

Nabeel from Controlaccount was incredibly helpful throughout the process. He listened patiently, showed genuine empathy for my frustration, and sought a fair solution. With his manager’s approval, he arranged for the company’s fee to be waived and even went the extra mile to help me claim back the money from FedEx.

I truly appreciated his professionalism and support, which turned an otherwise stressful situation into a much more manageable one.
Thank you Nabeel.

I spoke with Tania and it was the best.. I have spoken to two people before and they couldn’t fix the problem. Thank you Tania

Anthony has been very helpful with dealing with my query. He had resolved it very quickly. Thank you.

Help me out with my issue very easy and simple

The person I talked to over web chat was very helpful and sympathetic. He understood the issue and provided clear information in response. They were very polite and understanding which is rare with this type of companies in my experience. The text message notifications I was receiving, however, looked dodgy and scammy, I would have normally not clicked, so I would recommend finding better ways to officially contact the individuals.

Spoke to John today, he was very helpful and quickly sorted out an ongoing issue we had been experiencing.

John was very helpful and clear. He understood the issue and sorted the problem immediately.
John was very polite and did not panic me in any way. Thankyou John so much

I have spoken to Nabeel twice now and he has been exemplary. Extremely professional, knowledgeable and polite. He also had empathy and was incredibly helpful. He deserves a raise or a promotion. What a gem!

Amanda was very helpful and knowledgeable

Another leech in society, There's a reason they dont call, hide behind letters they can charge £20 a time for the pleasure.

Amanda - 297 was incredible.
I got a text message out of the blue stating I owed money for an unknown to myself vet bill.
I called and explained the situation, Amanda was extremely helpful and sent me all relevant documents I needed to go back to my insurance company with. She was able to put a hold on my account for 48 hours whilst I was able to look into the claim against myself.
All has been resolved but felt necessary to leave a review as it felt Amanda went above and beyond, actually listened to my situation and did her best to help.

Thanks again

Had a bit of a complicated query that needed more than just your standard responses. The operative that helped me (John) was friendly and efficient and we resolved the issue satisfactorily

Spoke to Anthony about a case today and received clear, professional help, which resolved my query in minutes. Very impressed!

Sam (520) was very helpful and quick to reply

John very helpful in resolving my query quickly and efficiently

Anthony was very helpful and resolved my query efficiently.

John was very helpful and fast with everything that I needed.

John was really lovely and answered my question but sometimes the time taken to reply to my message took a long amount of time.