Controlaccount レビュー 1,063

contact me with a SMS message saying working on behalf of UPS, after calling them to figure out what is going on, they show me an invoice from UPS that is not for me, not the same company name nor my name. they are not going to clarify my question on the invoice only ask me to pay. a so call debt collection company but mixed up who they are collecting debt from, what a joke.

John was very helpful . And sorted out my problems within 5 minutes . Thank you appreciate it 🙌

Great support from John on the chat, who helped understanding some issues.

Sue was one of the nicest people I have spoken to at Control Account. She resolved an issue for us with a Customs and VAT Invoice going to the wrong address, and in the time she said she would.

A definate improvement over past experiences from Control Account.

I spoke to a man named John on the live web chat and he was fab. Nothing was too much trouble and he answered all my questions. Great work.

Sam, Agent 520, was great and fast

Nothing more than scam artists acting on behalf of fedex express uk ltd, complicit in illegal acts of extortion, harassment and demanding money with menace on the sole say so of fedex express uk ltd with not a shread of evidence of any claimed debt existing at all. Typical of companies operating with zero ethics in todays culture of apply the bullying tactics with the attitude of ‘we are always right and so is our client, disregard any evidence of proof of payment of import charges the person we are harassing provides and let’s see how much money we can extort from the individual through threats, harassment, extortion, bullying and demanding money with menace’. It’s high time the regulator FOS pulled cowboys like this into line and removed their licence to trade. Makes me wonder how many vulnerable people are paying debts that don’t even exist.
This company also has a complete disregard for GDPR regulation too.
Will also add, just like the scumbags at fedex express uk ltd, they also predate letters they send to you. My letter was received 14/03/2025 but dates 05/03/2025. Another pathetic tactic to frighten people into paying debts that don’t exist with putting time scales on escalation that have already been exceeded by the time you receive their extortion letters.

Fantastic quick ans easy service from john who efficiently sorted my issue

John was very helpful and quick to respond.

You are lucky to have the likes of John in you company and his quick understanding of my query and suggested resolution was better than that from Fedex, the company that believes that I owe them money despite my having shared evidence to the contrary.

These guys are a proper amateur outfit.

Contacting us regarding payments due from 2023, getting the information in front of them wrong. Wrong shop, wrong date, no supplier... the poor thing was flustered on the phone. So embarrassing for her, but she was still able to maintain her snotty and arrogant tone, bless her soul.

We have no agreements with FedEx/TNT and myself in place whatsoever. The agreements lie with suppliers, but they don't want to listen to the help in trying to steer them in the correct direction, but would rather waste their customers time and money contacting the incorrect people because "your name is on here". So was the suppliers name, but that's too much work for them.

Good luck choosing these guys to get your accounts paid.

John was very happy to help and get my issue resolved, quick and easy to use.

This company is a scam. FedEx posted invoices to a wrong address not affiliated with our company. ControlAccount emailed me but wouldn't talk to me because I didn't know this wrong address and said I was the wrong person, even though they emailed me. When we got to the bottom of it by finally getting FedEx to email me the invoices, turns out we'd actually paid half of them. Meanwhile ControlAccount starts threatening legal action, trying to bully us into panicking and paying before the issue is resolved. We just paid the invoices unpaid to FedEx, which we would have done immediately if they were delivered to us in the first place. FedEx are incompetent and ControlAccount is an opportunistic bully, preying on people not used to dealing with debt collectors

Asim was very helpful and efficient, thank you Asim!

Sue was great on the phone, she listened, and explained, and got to the heart of the problem. But the real problems are with Fedex, they don't explain properly on the invoice what the charges are for, nor will they engage when you ask questions, they just reply with the same emails, and then send to debt collection, this issue took nearly two years to resolve

John was very helpful and quick. Had a really nice experience.

Scam company, Do Not Pay them anything. They are scamming people who have already paid the customs fees or no fees are due. The copy of the invoice letter they sent was fake and their good reviews on here are too.

UPS sent me a bill for interest (€4.18 dated 10th December 2024 and received on 13th January 2025) on an unpaid invoice in January 2025. Invoice not received by me as goods were delivered to namesake who lives 40km away.

On 14th January Controlaccount contact me looking for €57.65. The phone number supplied by both UPS and Controlaccount does not work. I used the Controlaccount ref to access the delivery docket which is clearly addressed to someone else with the same name who lives 40km away and alerted them to the problem.

Zero replies from Control account more than 3 weeks later and no means of contacting them as their system no longer allows me access using their reference number.

If I could I would give them a minus rating.

Not just very poor service but no service at all.

Still no contact 18th February 2025.
I was contacted by phone on 18th February and informed that Controlaccount would take up the matter with UPS.

Today 6th March 2025 I received a credit note from UPS.

It is clear to me that there would have been no contact from Controlaccount were it not for this review here. This is a very poor way to do business and so my review stands.

Waiting weeks for a reply, customer service don't know what's happening with my case, they ignore 80% of my email when they eventually reply and just use automated responses.

They are charging me a second time for an import charge I paid in December.

They keep telling me I have indeed paid, but then send me letters threatening legal action.

Worst experience with any company I have ever had

This company has all the compasion of a black mamba. They never listen, even when you inform them of your PTSD and that you are chasing Fedex because they should never have sent the account to these morons.
I felt it was like talking to drug induced chimps. All they could do was regurgitate the same rubbish, they don't have a clue on helping a person with my condition.