We ordered Cooks Professional Jersey Luxury Ice Cream Mix - Soft Serve Creamy Vanilla Taste Ice cream Mixture - 6 x 1L and 6 x 1L Mr Whippy ice cream. The Jersey was delivered but the Mr Whippy was no... もっと見る
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The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very... もっと見る
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I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund o... もっと見る
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My Husband bought me a Ice-cream Machine which I absolutely love but I had a little issue that I wanted help with and contacted customer services and spoke To a Lovely lady Sam Who was just so polit... もっと見る
企業情報
当該企業による記述
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
連絡先
3.4
まあまあ
245件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 79％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Selling faulty goods
Bought a hot water dispenser in August 2025. Last month it stopped pouring hot water and emainating a melting plastic smell. When I contacted them they asked for a video of it not heating up, which I did, they them wanted me to return it to "repair it" in informed them, due to the fire risk, I had placed it outside. Now they won't do anything, very very disappointing.
2026年4月16日
自発的なレビュー
Cooksprofessional からの回答
Thank you for your review. We're sorry to hear you've had this experience. Unfortunately as the item was placed outside and exposed to the elements, we're unable to accept it back to investigate this machine. We understand the customer services team have been in contact with you on this matter.
My can opener stopped working within 3…
My can opener stopped working within 3 months i contacted the firm they responded within 24 hours and was sent a replacement within 3 days very impressed with the service recieved and would certainly reccomend them to anyone would definitley use them again
2026年4月11日
自発的なレビュー
Cooksprofessional からの回答
Thank you for the kind words! It’s great to hear we exceeded your expectations. We appreciate you sharing your experience with us.
Mini oven arrived but damaged
Mini oven arrived but damaged, probably in transit. Contacted Cooks who promptly arranged collection to suit our schedule. Replacement arrived 2 hours later.
Excellent service.
2026年4月7日
自発的なレビュー
Cooksprofessional からの回答
Thank you for your review. We’re sorry to hear the oven arrived damaged, but we’re pleased we were able to resolve this quickly for you.
It’s great to hear the replacement was delivered so promptly and that you were happy with the service provided. We really appreciate your feedback and thank you for choosing Cooks Professional.
Highly Recommend Cooks Professional
I have been using Cooks Professional for a handful of purchases over the last few years and have only ever encounter one small issue recently with their hot water dispenser .
I emailed their customer service team and credit where it is due responded immediately and acknowledged the fault without question - with the issue itself resolved within 3 days once the missing part was received .
Outstanding customer service , quick resolution and a happy customer .
Thank you 🙏 .
2026年3月23日
自発的なレビュー
Cooksprofessional からの回答
Thank you so much for your fantastic review and for your continued support over the years — it really means a lot to us.
We’re delighted to hear that your recent issue was resolved quickly and that our team was able to assist you promptly. Providing efficient and helpful customer service is something we take great pride in.
Thank you again for your kind words .
Slushy machine.
Bought the slushy machine for my son’s birthday. It’s a great little gadget. Don’t normally leave reviews but anyway. Very happy.
2026年4月3日
自発的なレビュー
Cooksprofessional からの回答
Thank you for taking the time to leave a review — especially as it’s not something you normally do, we really appreciate it!
We’re delighted to hear the slushy machine was a hit for your son’s birthday and that you’re happy with it.
Thank you for choosing Cooks Professional 😊
There website they have pretty much 5…
There website they have pretty much 5 stars but trustpilot shows a true reflection.
You can make your own opinion to if you think the ones on there website or real or fake.
They sell there knock off products on marketplaces which is where I got mine the range lets them sell a little like eBay but step in.
The image looked nothing like it and these are huge, have been going back and forth now and they are ridiculously slow at replying.
I have just sent one more reply telling them if they don’t issue my return label I will chargeback.
For anyone having issues like this under consumer law they can’t make return process tricky mine was a simple return not as described. If you have an issue simply call the bank and chargeback.
2026年3月11日
自発的なレビュー
Cooksprofessional からの回答
Thank you for your review. We’re sorry to read your comments and would like to clarify a few points.
We do not post or manage reviews on our own website. Our reviews are independently collected and verified through Feefo, where customers who have made a genuine purchase are invited to leave feedback. This helps ensure transparency and authenticity.
We’re also sorry to hear that you feel the product was not as described. The item dimensions are on the Range page when advertised .Our customer service team aims to respond to all enquiries as quickly as possible and assist with returns where appropriate under our returns policy. We want to highlight we don't have control over the response time from other customer service teams you have been in touch with but can see this return label has been issued for you.
Absolutely scam !!
Absolutely scam !!! Selling faulty dangerous products , AVOID this
2026年2月25日
自発的なレビュー
Cooksprofessional からの回答
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
It's an nightmare scam
It's an nightmare scam, avoid buying anything, dangerous and faulty products
2026年2月19日
自発的なレビュー
Cooksprofessional からの回答
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
Cooksprofessional からの回答
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
Rapid replacement of Faulty machine
When a fault developed on my Expresso machine, Cooks Professional sent me a replacement which arrived the next day. Great service - Thank you!!
2026年2月27日
自発的なレビュー
Cooksprofessional からの回答
We are pleased to learn that our Customer Service team promptly addressed your needs and provided excellent service when replacing your Espresso machine . Thank you for taking the time to provide feedback; we greatly appreciate it
Great people to deal with
Great products, great service and most importantly great people to deal with. You can tell by their voices that they care.
2026年2月25日
自発的なレビュー
Cooksprofessional からの回答
We appreciate your positive feedback and are so glad to hear as our Customer service team work hard to deliver exceptional service, and it’s wonderful to see that reflected in your review.
Excellent Customer Service, great product, Satisfied customer!
Cooks Professional provided excellent customer service when I reached out to them about my slow cooker, which, although had been well packaged, unfortunately had arrived chipped on the inside. They were very quick to respond. They were polite and courteous and were happy to provide a replacement inner pot. The replacement arrived promptly. Needless to say, I am very satisfied with my purchase and the excellent customer service. The slow cooker is great quality. I would not hesitate to purchase from them again!
2026年2月17日
自発的なレビュー
Cooksprofessional からの回答
We are pleased to learn that our Customer Service team promptly addressed your needs and provided excellent service. Thank you for taking the time to provide feedback; we greatly appreciate it
Heated Clothes Airer with Cover
Highly recommended this clothes dryer, I even used it after the tumble dryer, all the clothes are fresher, especially in the wet days, helps me to sore out the children clothes quickly.
2026年2月5日
自発的なレビュー
Cooksprofessional からの回答
Thank you so much for your lovely review! We’re delighted to hear that the clothes dryer is working so well for you — especially during the wetter days.
It’s great to know it’s helping keep clothes fresher and making it easier to sort the children’s laundry quickly. We really appreciate your recommendation and thank you for choosing Cooks Professional!
I have had a couple of deliveries from…
I have had a couple of deliveries from Cooks Professional recently. We purchased a bin and a juicer and the delivery were fast and the products are premium quality. I will be ordering again and recommending to all my friends.
2026年2月3日
自発的なレビュー
Cooksprofessional からの回答
Thank you so much for your lovely review! We’re delighted to hear that both your bin and juicer arrived quickly and that you’re pleased with the quality.
It’s fantastic to know you’ll be ordering again and recommending us to your friends — that really means a lot to us. Thank you for choosing Cooks Professional!
No delivery no refund yet
Still waiting for my refund for a next day delivery order that was never delivered. Its day 10. Terrible service. Worst customer service experience in on line shopping experience. After several emails back and forth they did acknowledge their courier did not deliver the parcel but are reluctant to refund my money. Scum.
2026年1月30日
自発的なレビュー
Cooksprofessional からの回答
We’re sorry to read your review and understand how frustrating this situation has been for you.
As confirmed in our previous correspondence, once the courier investigation was completed and non-delivery was verified, a full refund was processed for you. Please allow a short time for this to reflect in your account, depending on your bank’s processing times.
While we fully appreciate that delays and failed deliveries are extremely disappointing, particularly with next-day orders, we do ask that feedback remains respectful. Our team worked to resolve the issue once the courier confirmed the outcome.
We regret that this experience did not meet expectations and apologise again for the inconvenience caused.
Looks great and works great.
Looks great and works great.. the only reason I gave 4 stars is because one of the rubber feet was missing so it wobbles. I've contacted cooks, they emailed me back quickly saying they don't have a part and that I would be contacted again but still waiting.
2026年1月20日
自発的なレビュー
Cooksprofessional からの回答
Thank you for your feedback — we’re really pleased to hear that you’re happy with how the product looks and performs.
We’re sorry to hear that one of the rubber feet was missing and that you’re still waiting for a follow-up response. That’s certainly not the experience we want for our customers. This has been chased and will be sent out for you this week.
Thank you for your patience, and we appreciate you bringing this to our attention.
Cooksprofessional saved Christmas!
Customer is amazing, they saved my Christmas by managing to arrange a buffet warmer to be delivered to me on Christmas Eve when I’d left ordering the warmer far too late.
Thank you Cooksprofessional!
2025年12月24日
自発的なレビュー
Cooksprofessional からの回答
Thank you so much for your kind words! We’re absolutely delighted to hear we could help save your Christmas and get the buffet warmer to you in time. Your appreciation means a great deal to the team, and we’re so pleased everything worked out. Thank you for choosing Cooks Professional!
Special thanks to Jamie and Emily!
I ordered a stand mixer and have recently moved and accidently chose the wrong address. They were super helpful making sure I got my mixer and it can so quickly considering my own stupidity! Special thanks to Jamie and Emily who were friendly and so helpful via chat/ email. So excited to use my new mixer!! Thankyou!
2026年1月21日
自発的なレビュー
Cooksprofessional からの回答
Thank you so much for your lovely review! We’re really pleased to hear everything was sorted quickly and that you received your stand mixer without any issues. Jamie and Emily will be delighted to hear your kind words — they’ll really appreciate the feedback. We hope you have lots of fun using your new mixer, and thank you for choosing Cooks Professional! 😊
Disgraceful service
Disgraceful service. My 92-year-old mother returned a product to the address provided and Royal Mail confirmed it was delivered. The company repeatedly denied receiving it, causing her a huge amount of unnecessary stress.
Only after she said to forget about the refund did they suddenly “find” the parcel the very next day — claiming it had been delivered to one of their managers/directors.
No apology, no empathy, and no consideration for an elderly customer. Very poor handling of a simple return. I would not recommend this company.
2026年1月14日
自発的なレビュー
Cooksprofessional からの回答
We’re very sorry to hear about this experience and sincerely apologise for the distress this situation caused your mother. This is certainly not the level of service we aim to provide, and we understand how upsetting this must have been — particularly given the circumstances.
To clarify, the delay in locating the returned item was due to it being sent to an address different from the returns address provided on our website. As a result, we were unable to identify or trace the parcel .
That said, we acknowledge that the situation could have been handled with greater clarity and sensitivity, and we regret the stress this caused. We appreciate you raising this with us and will be reviewing our processes to help prevent similar issues in future.
Water dispenser delivery
Order a top of the range water dispenser had trouble with a delivery is actually coming via Amazon but when I spoke to James he had it all sorted out with him 10 minutes and made sure that the delivery will come on time very professional and very courteous
2026年1月12日
自発的なレビュー
Cooksprofessional からの回答
Thank you for your feedback. We are pleased to hear that Jamie efficiently resolved your tracking issue in a professional manner. We appreciate your time to give a review for Cooks Professional .
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