Ordered a complete bathroom suite from the Alton branch. Louise was extremely helpful in every aspect of the process including coordinating delivery. The prices they were able to offer with one... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Ordering online was easy. Confirmation received first thing the following morning with a delivery date. I needed to change this, but this wasn't a problem for Coomers. The date was amended within half... もっと見る
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We have been using Coomers for a DIY project that we are currently working on. Initially we visited the Haslemere site for advice on the materials we would need. The guy behind the sales desk was... もっと見る
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Great service, quick delivery. Coomers called to say when delivery would be made, staff were polite and really helpful. The delivery was on time and done efficiently. Every effort was made to deliver... もっと見る
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企業情報
当該企業による記述
Coomers builders merchants, provides top quality timber and building supplies to tradesmen, developers and the general public - Find out more online today!
連絡先
3&5 Woolmer Way, GU35 9QE, Bordon, 英国
- 01420 482828
- info@coomers.co.uk
- www.coomers.co.uk
4.9
優良
816件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Click and collect
I ordered some cement online, went to collect it and the counter staff were a bit bemused. I got the impression that this was not a regular thing but it all went smoothly.
2023年9月4日
Coomers Timber & Building Supplies からの回答
Dear Colin
Thank you so much for your recent order and for taking the time to leave us a review.
We are sorry to hear your collection didn't go as smooth as expected and we will look into our procedures to ensure we improve on that front.
Kind Regards
Martyn
Coomers Customer Service Team
Coomers saved the day!
Brilliant, helpful people at both Alton and Bordon branches. Driver friendly and very helpful also. Great service and intelligent thinking with regard to my delivery. Thank you
2023年9月15日
自発的なレビュー
Coomers Timber & Building Supplies からの回答
Dear Angela
Thank you for your review regarding your shopping experience at both Alton and Bordon. We are pleased to hear you found our driver friendly and helpful.
We look forward to helping you again in the future.
Many Thanks
Martyn
Coomers Customer Service Team
Coomers Timber & Building Supplies からの回答
Dear Phillip
Thank you for your recent order and for taking the time to leave a review. We are pleased to hear you received great service.
Many Thanks
Martyn
Coomers Customer Service Team
Excellent service
Easy online ordering, great prices, fast delivery on day requested. Very friendly delivery driver.
Great all round service, will definitely use again and would highly recommend.
Thanks
2023年8月28日
Coomers Timber & Building Supplies からの回答
Dear Gwyn
Thank you for taking the time to leave a review. We are pleased to hear of your experience with ordering, our prices, and our delivery driver.
We look forward to helping you again in the future.
Many Thanks
Martyn
Coomers Customer Service Team
Coomers Timber & Building Supplies からの回答
Dear Chris
Thank you for your review and for your recent order.
It's nice to hear you received great service and found our prices excellent.
Kind Regards
Martyn
Coomers Customer Service Team
Coomers my first stop for materials
My product was well priced and delivered promptly and carefully.Communication with Coomers regarding my specific delivery challenges was excellent resulting in a seamless delivery.Coomers staff are friendly and knowledgable making Coomers my first stop for building materials.
2023年8月6日
Coomers Timber & Building Supplies からの回答
Dear Robert
Many thanks for your recent order and review.
We are pleased to hear that your experience with delivery and communications was prompt and excellent, and that5 you found our staff friendly and knowledgeable.
Kind Regards
Martyn
Coomers Customer Service Team
Easy to order and came on time
2023年8月8日
Coomers Timber & Building Supplies からの回答
Dear Mr Bahaire
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear that you found it easy to order online and that we delivered on time for you.
Kind Regards
Martyn
Coomers Customer Service Team
Coomers Timber & Building Supplies からの回答
Dear Mr Brennan
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear that you found our online ordering for click and collect easy to use.
Kind Regards
Martyn
Coomers Customer Service Team
Delivery expectations
I knew I couldn't pick up the sheets of ply in my car so was happy to pay the delivery charge.
Expecting a delay on delivery of 3 to 5 days I was pleasantly surprised when email came back quickly stating delivery for following day. And sure enough a van turned up well before lunchtime and delivery accomplished.
2023年8月7日
Coomers Timber & Building Supplies からの回答
Dear Gerald
Thank you so much for your recent order and for taking the time to leave us a review.
We always try to get goods delivered as quick as possible and are happy to have done so for you.
Kind Regards
Martyn
Coomers Customer Service Team
Only interested in Trade
Bordon Coomers
5/8 staff milling about
No greeting
2 Staff on PC's
5 Staff see us at till waiting
Rush and hide in office
2023年8月14日
自発的なレビュー
Coomers Timber & Building Supplies からの回答
Dear Ray B
Firstly, can we thank you for leaving feedback for us and raising your concerns.
We are so sorry to hear of your experience at our Bordon branch and can ensure you this is being investigated as we pride ourselves on our service.
With seven yard staff and four drivers on site there can be a lot of activity in and around our transport co-ordinator's office at the end of the sales counter. However we would expect someone to have acknowledged your presence even if there was not an available member of the sales team. We intend to review our policies and remind staff of the high standards we expect in customer service.
We wish you well and hope that one day you might give us another opportunity to do better.
Kind Regards
Martyn
Coomers Customer Service Team
Great staff, fair price
Whether I go in the store or get things delivered, the staff are great and kit is good quality at a fair price.
2023年7月25日
Coomers Timber & Building Supplies からの回答
Dear James
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear that you find our staff are great to deal with and that your experiences in-store or with deliveries have been consistently good.
Thanks for letting us know that you found the products you purchased to be good quality and well priced.
Kind Regards
Martyn
Coomers Customer Service Team
Really friendly and helpful delivery…
Really friendly and helpful delivery driver. Made an online purchase and was given a delivery date but no idea of the time for delivery or the times they deliver in the day.
2023年7月21日
Coomers Timber & Building Supplies からの回答
Dear Sharron
Thank you for taking the time to leave a review - your feedback is greatly appreciated. We are pleased to hear how friendly and helpful our driver was.
As a rule we do specify a day rather than a specific time as we have a very busy fleet of vehicles and delivery schedules are not made until late the previous day.
We can usually accommodate an AM or PM delivery if requested in the notes of any order, but we have taken your comments onboard.
Kind Regards
Martyn
Coomers Customer Service Team
Easy to order and delivery was well…
Easy to order and delivery was well organised and friendly. Ordered decking timber. Better quality timber than Wickes, B&Q etc. for just £100 more.
2023年7月19日
Coomers Timber & Building Supplies からの回答
Dear Ian
Thank you for your recent order and for taking the time to leave us a review.
We are glad to hear you found ordering easy and that the delivery was well organised and friendly. It's great to hear you were pleased with the quality of the decking you ordered.
Kind Regards
Martyn
Coomers Customer Service Team
Fast delivery and very helpful
2023年7月19日
Coomers Timber & Building Supplies からの回答
Dear Dave
Thank you so much for your recent order and for taking the time to leave us a review.
We are happy to hear that you found the process, service, and delivery helpful and fast.
Kind Regards
Martyn
Coomers Customer Service Team
Coomers Timber & Building Supplies からの回答
Dear MT
Many thanks for both your order, and for taking the time to review your experience. We are happy to hear that you found it easy to order and you received a fast delivery
Kind Regards
Martyn
Coomers Customer Service Team
Staff went out of their way to get me a…
Staff went out of their way to get me a delivery and it was bright and early.
2023年7月5日
Coomers Timber & Building Supplies からの回答
Dear Simon
Thank you for taking the time to leave a review - it is much appreciated
We are so pleased to hear that you were happy with our staff and our delivery service.
Kind Regards
Martyn
Coomers Customer Service Team
Never been before, I was impressed 👍🏻
Clean, tidy, organised, friendly people.
Loaded my sand into the car for me.
No complaints here 😃👍🏻
2023年6月26日
Coomers Timber & Building Supplies からの回答
Dear Rose
Thank you so much for your recent order and for taking the time to leave us a review.
It's always nice to hear positive things about our branches and our staff and we are very pleased you had such a great experience.
Kind Regards
Martyn
Coomers Customer Service Team
Efficient and prompt
2023年6月24日
Coomers Timber & Building Supplies からの回答
Dear Kate
Thank you for your recent order and for leaving this review of your experience.
We are so glad to hear you found the online service efficient and prompt and look forward to helping you again in the future.
Many thanks
Martyn
Coomers Customer Service Team
Warped timber
The Timber I ordered was delivered promptly and the driver was very courteous and helpful, but when I started to use the wood I found some was very warped and could only use some short lengths I managed to cut from the full length.
2023年6月25日
Coomers Timber & Building Supplies からの回答
Dear John
Thank you for your order and for taking the time to leave feedback for us.
We are very sorry to hear that you had some issues with the timber you received. I have spoken to a senior member of the Branch team and asked them to contact you, but they have been unable to reach you so far.
We would always advise that any issues are raised as soon as discovered so we can put things right, but will be happy to discuss with you as soon as we can make contact.
Thank you for the positive comments regarding the delivery and the courteousness of the driver.
Kind Regards
Martyn
Coomers Customer Service Team
Good all round experience trading with Coomers.
The online experience was easy and quick, the delivery process was also quick and easy, I also went to the depot and bought some extra items, and the in store experience was also quick and easy.
2023年6月21日
Coomers Timber & Building Supplies からの回答
Dear Andrew
Many thanks for both your order, and for taking the time to review your experience online and in-store. We are happy to hear that you found everything quick and easy.
Kind Regards
Martyn
Coomers Customer Service Team
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