Cornwall Council レビュー 

Moved into a new property over 2 months ago. Ordered bins via the online form and have yet to receive any. As the refuse contractors don't accept other bins or bags, I'm now having to pile garbage bags in the garage, trying to fit in tip runs, making the car smell like garbage... whilst hoping that we don't get infested by rodents in the meantime.

The first order was mysteriously cancelled and then mysteriously reopened, then it was marked as delivered (we never received any bins), then re-ordered twice and a separate "back office" complaint - which apparently may take up to 2 weeks to resolve (2 weeks has long gone).

It's not complex. It's been 60+ days and I just want some bins.

Calling today, I was hoping for some resolution and an "I'm very sorry about that we'll send some out tomorrow as a priority", but was instead met with the warmth of a doctor's receptionist and told to just keep waiting longer as there's a lot of people needing bins.

Local residents are continuously being challenged. Living costs are rising, yet our pay is not and the council are making things even harder.

Applied for my local parking permit which I have been assured is £50. They refuse to honour this offer and say I can apply on 6th April for a permit that is £504! The alternative option they gave me is nearly £1000!!

How can local citizens afford to live in their home county?

Diabolically inept. Highways Cornwall refuse to follow their own manual and policy, illegally, delete flooding reports and waste copious amounts of council tax money sending roadmen out to build piles of muddy slop around drains. Management is pathetic and Cormac ‘staff’ are internet trolls. Utterly unprofessional.

We had a particularly difficult situation with a Planning Application and Paul Steen in the Planning Team went well above and beyond what he he needed to, to help us resolve the issue.
The business Climate at present, is very difficult and especially in the Construction Industry, so to have people like Paul Steen representing Cornwall Council Planning was an absolute God Send for us.
Morgan Phillips

Oh my days, just the worst council I’ve ever had to deal with for planning. No practical help whatsoever and hide behind policies. Can’t call them direct and person who answered the phone for them knows nothing at all!!

honestly useless. we put in a school application over a month ago and have heard nothing back whatsoever. they don’t even answer the phone OR answer emails. “We’ll get back to you” is all the ever say and they never do!!! im in my GCSE year and it’s vital that i get into a school (i moved down to cornwall from Somerset due to an emergency) yet they haven’t updated us on any progress with the application, not even a simple update or anything. we’ve pestered them hundreds of times and nothing is helping. this council is utterly useless.

My ex partner went for a job with Cornwall council which involved being allocated a works van. He didn’t have a driving licence but told them he could drive. Did they check-NO. Did he have a criminal record for DV-YES.
He then had a fall out with a family member who emailed the council with information about his lack of licence. Was he sacked-NO. His wonderful manager gave him a light (metophorical) rap on the knuckles and he had to pass his test and then return to work. His manager also said he must have really annoyed the ex for her to have reported him (misogynistic!) As this was completely untrue I have attempted to get an apology for false accusations and also placing me at risk from a convicted perpetrator of Domestic Violence but no one has even acknowledged me-even the chief executive. Careful who you let into your home!

My housing situation has left me very unwell mentally. Any contact with homechoice they treat you with distain, like your asking for something completely unreasonable to be in a different home so you can be well. I have disabilities and have had a housing assessment done by a council OT, stating im at high risk. They’ve had it for a month and a half and not even issued me the forms to progress the welfare assessment any further. They’re looking for any reason not to help. I’ve now been referred for mental evaluation as I cannot sustain this any longer. I think if I was no longer alive, they’d just be happy they had an availible property.

We all know affordable housing is a nightmare in Cornwall. When a private tenant is given notice that their tenancy is ending Cornwall Council will not take the final day of the tenancy as the date a person becomes homeless. It advices the person to refuse to leave and stay put (along with Citizens Advice Bureau). This costs the tenant a great deal of humiliation and stress and of course costs the Landlord a great deal in legal fees to go to court for possession of the property and instructing bailiffs ( a horrible experience for a tenant)
Only then will Cornwall Council consider emergency accommodation.
Landlords are not the enemy but sometimes they just need their property back. Some are what is called displaced owner occupiers.
Why should a landlord subsidise the Council for several months because they do not want to pay for emergency accommodation AND cost the Landlord legal fees. The landlord I have in mind is almost 81 years and wants his home back so he can sell it and buy something more suitable to his circumstances. When he goes to Court Cornwall Council will no doubt use every trick in the book to extend the tenancy. The tenant living totally on benefits will of course have legal aid.
Is it any wonder many private landlords are selling up. The Landlords Association believe this will reach almost 50%. Lots more second homes in Cornwall folks.

Like most councils Cornwall Council is corrupt as they come. They are a corporate company, screwing over everyone they can.

They don't answer their phones, don't respond to emails, don't respond to legal documents and think they have power greater than god.

They are on the side of the devil and good will always win.

If you understand actual common law, you would realise that everything they do is illegal including parking tickets and council tax. Shame on the complete and utter corruptness and all those involved.

Wouldn’t even rate one star. Ugliest council in the UK. Probably been brought out by private companies. Parking companies running scams in most car parks across Cornwall. No way to pay and fine you I you take more than 20 second to get a ticket. All tactics to make money and the council are in on it. Going on for nearly 10+ years now. You guys should be ashamed off yourselfs.

Cornwall council is run by some of the lowest life scum on earth. They have absolutely no interest in peoples well being or opportunity to work. They have recently closed down the Cornwall aviation heritage centre which was privately run and funded. They evicted the museum with just days notice as well as offering absolutely no options for relocation.

Got a parking ticket while loading in a loading bay . Provided proof but was rejected . Now I have put in a freedom of information request to sort out problem by viewing cctv of parking person . Only thin is received a begging email saying re consider as it costs the council £25-£450 to process . I can see an easy solution but can they ? Probably not more wasted time and money

I've had no lounge heater for over a year and coming up to 6 months with no wet room ,I'm epileptic classed as vulnerable and have 2 young children that live with me 1 is stepchild and I have a 2 year old that visits ,I feel disgusting the bathroom stinks and has blown up Sony speakers in my kitchen with water through the ceiling. Noone has been able to keep warm or wash properly. Noone seems to care .feel like not a proper dad feel suicidal state of black in bathroom when kids , now shower floor been fixed switch won't work now social involved. Bloody council it's now March 19 2023. Still no heater. Still no shower. I hate council for what they've done to my family mothers day 2023, making me feel suicidal. The council has ruined my life. And I said feel , not doing it but I'm bloody low. Bad enough kids going cause council can't fix nothing broke my family with no shower or heater. But I'm classed as severely disabled and I've just bin left for years

I have spent and wasted most of my morning attempting to speak to a human being in Enviromental Management. You simply cannot get through on the phone. You are told you are first in line in the queue and then still waiting 30 minutes later. If this was the private sector they would all be fired.
Shambolic.

I've been on and off the phone for the past 6 days with yourselfs. I have been left with out hot water and heating since Thursday. I get passed from pillar to post and I've litterly just rang in to yourselfs again to be hung up on. This is outrageous behaviour. 6 days with out hot water or heating, with 2 vulnerable people who live at this property. Surely you have a duty of care to support and supply alternative equipment within 24 hours of this problem, I shall be making a formal complaint, I wouldn't even rate you 1 star.

If ur homeless and struggling with health problems these people will do nothing to help you they told me I was better off living on the street than in a bedsit because the bedsit affected my health have left it so long to write this review because of health issues and mental health problems it's not giving me the option put the dates of experience but it started in 2020 and is still going on 4 people also lost their lives because of the original complaint I made to the council

Disappointing and frustrating experience booking residential car parking tickets. Calling the Council was a real low point, because all that the assistant did was read through what was on the council website (which I had already followed) but at 100 miles an hour, with no sense of actually helping any further. Its the lack of pride in Cornwall's services that really hurts. We're better than this aren't we?

On a Turuo leaflet advises you to phone in advance so too get free parking for disabled people,spend 20 mins on phone so to be told,it will not work,you have to fill forms out first,Not very helpful