I see lots of 1 star review which really makes me nervous but I've been with Cosmotown for a couple years now and haven't really had issues and pray that I never do. The only reason I give 4 stars is... もっと見る
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Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multi... もっと見る
企業が回答しました
Good pricing, I have used them to purchased like 5 domains, but their support is very bad. Please instead of working on outward appearance, work on your innerself. Your prices are good,... もっと見る
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Prices are good but support service is very bad. You have to work on support to improve it so that you can retain clients. Some times we won't get generic issues, in that case no one available not... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Domain Names Done Differently. Free WHOIS Privacy every year. We never charge more for renewals than new domain registrations.
連絡先
3.1
まあまあ
347件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 41％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good price but very slow
At the first time, I liked Cosmotown because it's has good price, now I realize that good price is not enough. I hope it'll be faster. I plan to move all out
2025年11月1日
自発的なレビュー
My issue Regarding Domain Transfer is Resolved
My issue was resolved. I am very thankful to Cosmotown support team. It is one of the best company. I am working with it from more than 8 years. Overall good experience.
2025年11月6日
自発的なレビュー
The rates are a bit misleading
The rates are a bit misleading. They should do that. However, the prices for domains are still at the lower end and support is also ok.
2025年10月11日
自発的なレビュー
Cosmotown からの回答
Dear Sandro,
Thank you for your feedback! We’re glad to hear you’re happy with our pricing and support. Could you please share more details about the part you found misleading regarding the rates? We’d like to review it and make sure everything is clear for our customers.
Best regards,
Cosmotown Team
Cheap domains, but terrible support – avoid if you value your time
The support is non-existent. Sure, the domains are cheap, but if you run into any issue, you're completely on your own. Your domains end up in limbo, at risk of being lost. The dashboard looks like it was built in the early 2000s and hasn't been updated since. I reported a system error over two weeks ago and have yet to receive any response. Avoid this service if you value stability and support.
2025年8月16日
自発的なレビュー
Cosmotown からの回答
Dear Mark,
We’re sorry to hear about your experience and appreciate your feedback. Our team is reviewing your concern to improve our service.
Best regards,
Cosmotown Team
I used to be customer and had few…
I used to be customer and had few domains but few years ago the customer's service was so bad that I left and ran away from Cosmotown.
Today I gave a chance for them, but only because the price was good but I am already thinking about move out.
PS: My tickets they didn't even answer and I almost lost domains because they were not allowing me to move out...
2025年9月27日
自発的なレビュー
Cosmotown からの回答
Dear Rocket,
We’re sorry to hear about your experience. Could you please provide your ticket number so we can review what happened and assist you further?
Best regards,
Cosmotown Team
Cosmotown からの回答
Dear Vicky,
Thank you for your feedback! We're delighted to know you’re happy with our pricing and service. We appreciate your trust in Cosmotown!
Best regards,
Cosmotown Team
Support is too much cheap .
Support is too much cheap .. every time cheap expirance with support, they not responsed today 19th day i open an ticket but still not getting response ..
2025年9月18日
自発的なレビュー
Cosmotown からの回答
Hello,
We sincerely apologize for the delay and for the experience you’ve had with our support. Due to a high volume of tickets, our usual response time is within 24 to 48 hours. Rest assured, we are doing our best to address all inquiries as quickly as possible.
To help us expedite your case, could you please share your ticket number? We’ll prioritize it and make sure you receive a response shortly.
Thank you for your patience and understanding.
Best regards,
Cosmotown Team
Two weeks ago I tried to log in three…
Two weeks ago I tried to log in three times using the wrong (browser saved) password, I forgot that I had changed, thus my Australian IP was blocked. Their website gives an email to send them an unblock request. I did that and they haven't replied or unblocked me. 24 hours ago I used their on site zendesk chatbot and I'm still locked out. Support ticket #144804.
2025年9月17日
自発的なレビュー
Cosmotown からの回答
Hello,
Thank you for sharing your feedback, and we’re sorry for the frustration you experienced. We’ve checked your ticket (#144804) and confirmed that your login issue was due to an IP whitelist setting on your account. Since your IP recently changed, it wasn’t included in the whitelist, which blocked your access.
We’ve already removed the whitelist so you can now log in without any problems. Once you’re in, you’ll also have the option to keep the whitelist disabled or set it up with a static/dedicated IP for smoother future access.
We appreciate your patience and understanding, and we’re here if you need further assistance.
Best regards,
Cosmotown Team
Best Price Thats IT!
2025年9月13日
自発的なレビュー
My domain expired and I can't access my account
My domain expired. I did not receive any notifications to this, but that is not to say that they didn't send them. I just didn't get them. The domain is the main domain that the email address associated with the account is on. I can't get emails, I cant login to cosmotown because they have 2FA activated and I've been trying to get a response from support for 2, going on 3 days now. I should probably add that I did not turn 2FA on, it was activated by cosmotown. I am screwed in so many different ways and there is no way to contact cosmotown other than to email them and wait, or leave a voice message on a number nobody probably ever checks. How can a website, let alone a registrar with 2FA not have a protocol in place for regaining access to an account with an unreachable email address, and how is taking days to reply to me ok by any standard?
2025年9月8日
自発的なレビュー
Fast and excellent support
Fast and excellent support. Congratulations to the team. :)
2025年9月8日
自発的なレビュー
Cheapest, supportive, Preferd
i move all my domain names to Cosmotown, its been 4 years with them as i remember, they have a good support one time my domain name expired and i had an issue with my Card they helped to renew the domain name i have an great experience with them, and i always refer them to my friends.
2025年8月26日
自発的なレビュー
Cosmotown からの回答
Dear Yousif Abdulridha Algburi,
Thank you so much for your continued trust over the past 4 years! We’re delighted to hear that you’ve had a great experience with our support team and that we could assist when you needed help with your domain renewal. It means a lot to us that you also recommend Cosmotown to your friends — your support and loyalty inspire us to keep delivering the best service possible.
Best regards,
Cosmotown Team
Cosmotown からの回答
Hello,
We’re sorry to hear your experience didn’t meet expectations. We appreciate your honest feedback and will work on improving to give you more than just affordable prices.
Best regards,
Cosmotown Team
Cosmotown からの回答
Hello,
Upon review, we noted that a response has already been provided regarding this matter. Should you require any further assistance, please do not hesitate to reach out to our support team.
Best regards,
Cosmotown Team
Ticket #140898 - No one replies to the tickets for days
Update ticket 140898 - got a single reply after few days when the issue was resolved, now another domaom renewed for years before expiry date is in client hold, again no reply.from them unless a review is posted
All domains renewed are going to clienthold for days. No one replies to the tickets.
My domains renewed go to client hold on expiry and are not even working. All of them renewed even before the expiry date still they are on client hold for days already.
No one is responding- ticket #140177
2025年8月15日
自発的なレビュー
Cosmotown からの回答
Dear Jinesh,
Thank you for your feedback. We’ve already addressed your initial concern. For your second follow-up, please note that the domain had not yet been renewed at the time you reached out, as no renewal order was placed then. We recommend double-checking renewal orders in advance to help avoid any service interruption. Our team remains available should you need further assistance.
Best regards,
Cosmotown Team
Cosmotown からの回答
Hello,
We truly appreciate your loyalty over the years! It’s wonderful to know everything has been in order, and we look forward to serving you for many more.
Best regards,
Cosmotown Team
Seamless excellent experience
Seamless excellent experience, low-cost, great interface, excellent intuitive navigation! Thanks, Cosmotown!
2025年8月4日
自発的なレビュー
Cosmotown からの回答
Dear Gabriel,
Thank you for your kind words! We’re glad you had a seamless experience and enjoyed our platform.
Best regards,
Cosmotown Team
Support doesn't exist
I have more then 300 domains registered with cosmotown, there UI is the worst there can be, one of my client want to change the DNS record of a domain from cosmotown and it's not working I've tried multiple times, contacted support it's been 5 days no response from them. I cannot even transfer the domain because it's not been 6 months with them.
2025年8月2日
自発的なレビュー
Cosmotown からの回答
Hello,
Thank you for your feedback, and we're truly sorry to hear about the inconvenience you've experienced.
We aim to respond to all support inquiries within 24–48 hours, and we apologize if you haven’t received a reply yet. To help us investigate and resolve this issue as quickly as possible, could you please provide your support ticket number?
Regarding domain transfers, please note that domains can be transferred after 60 days from the registration, in compliance with ICANN policy.
We value your business and would like the opportunity to make things right. Looking forward to your ticket number so we can assist you further.
Best regards,
Cosmotown Team
goood verry
2025年7月29日
自発的なレビュー
Cosmotown からの回答
Hello,
Thank you for the positive feedback! We're glad you’re happy with our service. 😊
Best regards,
Cosmotown Team
i realy like them
2025年7月27日
自発的なレビュー
Cosmotown からの回答
Hello,
Thank you! We're happy to hear that you really like our service! 😊
Best regards,
Cosmotown Team
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